We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

titanstrides Secure Google Sheet ImportClosed   wpDataTables   Updated August 8, 2018 at 2:53am   3 Most recent comment from Glenn Patric:I would also like this feature!! A lot of people store very sensitive data in google sheets, so it would be great if we didn't have to make the sheet public and instead offered a secure login.  Freestocksteel Smit Sorting issueClosed   wpDataTables   Updated August 7, 2018 at 3:50pm   19 Most recent comment from Isidora Markovic:Hi Freestocksteel,You are welcome.  If you have any more issues or questions feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take a minute and leave a ... daniloworks Installation IssueClosed   wpDataTables   Updated August 7, 2018 at 2:16pm   2 Most recent comment from Miloš Jovanović:Hi Danilo,Thank you for your purchase. Please take a look at our documentation where you can see how you can successfully update the plugin.IMPORTANT: Do NOT delete the old version from WP-admin ( ... Jeff Desilva PHP Serialized Array - PlaceholdersClosed   wpDataTables   Updated August 7, 2018 at 12:49pm   9 Most recent comment from Jeff Desilva:Hi BogdanThanks for looking. One of the main reasons for me using PHP was to access more than one database - so if that is something you are adding to a future update than that will be great.Jeff Marty which table is data stored inClosed   wpDataTables   Updated August 7, 2018 at 8:31am   4 Most recent comment from Isidora Markovic:Hi Marty,You are welcome.   If you have any more issues or questions feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take a minute and leave a Review ... Faizan Too slow tableClosed   wpDataTables   Updated August 6, 2018 at 9:44am   3 Most recent comment from Isidora Markovic:Hi Faizan,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Loading table on page depends from many facto ... Mark Lee Multiple "Show Entries" divsClosed   wpDataTables   Updated August 6, 2018 at 9:41am   10 Most recent comment from Miloš Jovanović:HI Mark,It is strange that this is happening only in one tab.Maybe the issue can be some conflict with other plugin. So can you please try to disable some of the plugins and see if the issue is gone. ... Tim Sheasby Show XXX entriesClosed   wpDataTables   Updated August 6, 2018 at 7:43am   9 Most recent comment from Isidora Markovic:Hi Tim,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.I am glad that you found a solution.Best regards. Henrik Strube Prev & Next: navigateClosed   wpDataTables   Updated August 3, 2018 at 9:17am   12 Most recent comment from Miloš Jovanović:Hi Henrik,Ok i can see that the AMP is enabled but I can not display the table when I enter amp in the url link. (attachments)Best regards. Connor Pace Column SettingsClosed   wpDataTables   Updated August 3, 2018 at 8:59am   2 Most recent comment from Isidora Markovic:Hi ConnorThank you for your purchase. I suppose that you have conflict with other plugin. Can you please try to deactivate one by one and see which one cause the issue? tnconnect EnhancementClosed   wpDataTables   Updated August 3, 2018 at 8:41am   2 Most recent comment from Miloš Jovanović:HI tnconnect,Thank you for your purchase.Example to move info block above the table is to edit plugin file. In file ../wp-content/plugins/wpdatatables/source/class.wpdatatable.php around line 2690 fi ... Ink-Form Conditional Table RelationshipsClosed   wpDataTables   Updated August 3, 2018 at 8:31am   2 Most recent comment from Miloš Jovanović:HI Ink-Form,Thank you for your purchase.Sorry to disappoint you but unfortunately to pull the data conditionally is not possible to achieve with the plugin built in features at the moment.Best regard ... danbarejr using placeholders with chartsClosed   wpDataTables   Updated August 3, 2018 at 2:17am   5 Most recent comment from Alan Tin:Hi, I am currently using wpDataTables with placeholders to retrieve json data from my backend WebService. I found this feature is easy to use and flexible and this is one of the reason we decided t ... Tim Sheasby table layoutClosed   wpDataTables   Updated August 2, 2018 at 12:33pm   2 Most recent comment from Isidora Markovic:Hi Tim,Thank you fo your purchase.Unfortunately at the moment there’s no built-in solution. At the moment we have Responsive feature like you said for mobile and tablet devices. Thank you for your ... James Editing Issues - Aliases and Modal BackgroundClosed   wpDataTables   Updated August 2, 2018 at 11:30am   2 Most recent comment from Isidora Markovic:Hi James,Thank you for your purchase.When you are using queries with Joins please note that only one table can be editable at the moment in wpdatatables. So when you make table from that query you wi ...