We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

dalbre mySQL table editingClosed   wpDataTables   Updated January 28, 2019 at 8:00am   6 Most recent comment from Aleksandar Vuković:Hello again dalbre.Sorry for late response.  Our company is located in Serbia and our working time is from 10:00 to 17:00 CET, business days. We also have a lot of tickets on our hands, so thank you ... KienbaumIT Variables in wpDataTablesClosed   wpDataTables   Updated January 25, 2019 at 3:09pm   2 Most recent comment from Aleksandar Vuković:Hello KienbaumIT.I am sorry to disappoint you, but unfortunately for now only these three placeholders are available.Filling fields automatically can be done by using these placeholders, but there's ... KienbaumIT Visually grouped columnsClosed   wpDataTables   Updated January 25, 2019 at 2:50pm   4 Most recent comment from Aleksandar Vuković:Hi KienbaumIT. I am sorry to disappoint you, but unfortunately there is no workaround for what you're trying to achieve. This would require cell merging, and like already described in our documenta ... dalbre wpDataTables as CRUD interfaceClosed   wpDataTables   Updated January 25, 2019 at 2:41pm   4 Most recent comment from Aleksandar Vuković:Hello again Dirk.I am sorry to inform you, but we don't have anything like this planned.It is an interesting idea, though, so I will forward this to our development team for them to take into consid ... JackNewcastle User Id / editing rightsClosed   wpDataTables   Updated January 25, 2019 at 2:39pm   9 Most recent comment from Aleksandar Vuković:Hello again Jack.As you can see, I created a new table to try and get the data you were hoping for. The thing is that - if you want three columns to be pulled using a foreign key, you need two sourc ... PrzemyslawGumulka tables and chartsClosed   wpDataTables   Updated January 25, 2019 at 12:48pm   2 Most recent comment from Aleksandar Vuković:Hello Przemyslaw.You're correct - the only way to know which table was used for a specific chart would be to click on "Configure"; hit Next and under "Data Source" see what's the table that has been ... KienbaumIT Translation into germanClosed   wpDataTables   Updated January 25, 2019 at 10:20am   4 Most recent comment from Aleksandar Vuković:Hi KienbaumIT.I am sorry, but I don't know when the next plugin update will be. You should receive an e-mail when the new version becomes available.Best regards. Ken Hagen Table FormattingClosed   wpDataTables   Updated January 25, 2019 at 9:52am   2 Most recent comment from Aleksandar Vuković:Hello Ken.Since you have multiple tables on a page, you need to add an identifier to the code. All table wrappers are added as odd numbers; for example if you have three tables, they'd be identified a ... nonpro Number Range Filter for Google Spreadsheets not working with decimalsClosed   wpDataTables   Updated January 25, 2019 at 8:28am   8 Most recent comment from Aleksandar Vuković:Hello again nonpro.Yes, you understood correctly - when you are using float as a column type, in order to find a value, you must enter the full value with decimals.I will forward this to our develo ... abdoshajadi Field view on DesktopClosed   wpDataTables   Updated January 24, 2019 at 3:31pm   5 Most recent comment from Aleksandar Vuković:Hello again abdoshajadi.I'm glad to hear you found the solution for responsiveness feature on desktops.As for the other issue, can you please provide me the URL to the table where this happens?Or even ... Willem WpDataCharts: Line chart with two lines -> colors mixed upClosed   wpDataTables   Updated January 24, 2019 at 3:24pm   4 Most recent comment from Aleksandar Vuković:Not a problem Willem. We will close this ticket. Thanks for letting us know. Best regards. Angel1507 apparently empty tableClosed   wpDataTables   Updated January 24, 2019 at 2:22pm   6 Most recent comment from Aleksandar Vuković:Sure thing, Angel1507. Can you, please, provide the URL for the website where we can log in with those credentials?If I go to https://www.bulgarconf.cloud/wp-admin it comes up with 404 - Not Found ... homemadebyx ErrorClosed   wpDataTables   Updated January 24, 2019 at 2:15pm   4 Most recent comment from Aleksandar Vuković:Hi homemadebyx.Updating PHP helped me install the plugin via the WP GUI (.zip)Good news, thanks for letting us know.I have another question on WPtables, should i open another ticket?Yes, please. In ... coroshiba Linking using html codeClosed   wpDataTables   Updated January 24, 2019 at 2:11pm   10 Most recent comment from Aleksandar Vuković:You are welcome Chris. Glad that we solved the issue.I think godaddy hides it and makes it inaccessible, from what I've readBe that as it may, no need to worry about it now. Just save the reply for wh ... rnloa column formatting data typeClosed   wpDataTables   Updated January 24, 2019 at 2:08pm   13 Most recent comment from Aleksandar Vuković:You are welcome rnloa. Glad that we solved the issue. If you have any more issues or questions feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take a minu ...