We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Biernacki Harold conditionnel formattingClosed   wpDataTables   Updated January 21, 2019 at 1:42pm   8 Most recent comment from Aleksandar Vuković:Hi Harold.I'm glad we got it to work.As for Toolset Type - You're referring to the Toolset Type plugin, correct?If so, I believe the issue is with the jQuery version - wpDataTables use the WordPress ... Vanja Månborg Charts callbackClosed   wpDataTables   Updated January 21, 2019 at 10:28am   2 Most recent comment from Aleksandar Vuković:Hello Vanja.Thank You for Your purchase.Sorry for late response.  Our company is located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Please note that using hooks or wpdat ... Nelson_da_Rocha Add flags in a table cellClosed   wpDataTables   Updated January 21, 2019 at 8:44am   4 Most recent comment from Aleksandar Vuković:Hello again Nelson.Sorry for late response.  Our company is located in Serbia and our working time is from 10:00 to 17:00 CET. business days. The thing with importing tables using an existing file so ... davitx17 Two table stylesClosed   wpDataTables   Updated January 18, 2019 at 1:52pm   2 Most recent comment from Aleksandar Vuković:Hello davitx17.If You add the custom CSS to Custom JS and CSS page in main settings of wpDataTables, it'll be applied to all tables, but if you want to use that CSS just for a specific table, then ... rnloa Ghost breaks in final displayClosed   wpDataTables   Updated January 18, 2019 at 12:10pm   2 Most recent comment from Aleksandar Vuković:Hello rnloa.I apologize, but I'm not able to open the page fully. It is giving me an error in the console (See attachment).From Your screenshot, however, it looks like there is a conflict with eithe ... Mike Brogan Plugin activation failsClosed   wpDataTables   Updated January 18, 2019 at 11:42am   7 Most recent comment from Aleksandar Vuković:Great news, Chris.Thanks for letting us know.If You have any other questions or issues, please feel free to reach out to us.Best regards. raekertim front-end editingClosed   wpDataTables   Updated January 18, 2019 at 10:43am   6 Most recent comment from Aleksandar Vuković:You are welcome Timo.  Glad that we solved the issue. If you have any more issues or questions feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take a mi ... Blanckemane Bori Column resizingClosed   wpDataTables   Updated January 18, 2019 at 9:21am   4 Most recent comment from Aleksandar Vuković:Hello again Boris.Thank you for your suggestion. We carefully follow customers requirements and try to implement most of them if they appear in requests from time to time, so we will add this one t ... prikhodkodn Plugin activation failure (because of a fatal error)Closed   wpDataTables   Updated January 18, 2019 at 9:07am   2 Most recent comment from Aleksandar Vuković:Hello Dmitry.Thank You for Your purchase.Sorry for late response.  Our company is located in Serbia and our working time is from 10:00 to 17:00 CET. business days. Can you please update the PHP vers ... anenvatouser Conditional formatting based on date using Excel fileClosed   wpDataTables   Updated January 17, 2019 at 1:24pm   8 Most recent comment from Aleksandar Vuković:Hello again anenvatouser.We carefully follow customers requirements and try to implement most of them if they appear in requests from time to time, so we will add to our idea list and look into some ... coroshiba Activation failureClosed   wpDataTables   Updated January 17, 2019 at 12:49pm   2 Most recent comment from Aleksandar Vuković:Hi Chris.Thank You for Your purchase. Yes, please update the PHP version to 5.6. Our plugin requires minimum version of PHP 5.6, however we do recommend updating to 7 or more. Please let me know if yo ... DEBRA MOE Search results when space is part of stringClosed   wpDataTables   Updated January 17, 2019 at 11:42am   4 Most recent comment from Aleksandar Vuković:Hello Mardeebo.Is this table a MySQL query based table? If yso, and it doesn’t work correctly with server-side processing, probably this is happening because wpDataTables server has problems with pa ... jimmy ERROR- no data fetched (SQL Select CASE)Closed   wpDataTables   Updated January 17, 2019 at 11:39am   4 Most recent comment from Aleksandar Vuković:Hello again jimmy.You are welcome. Glad that we solved the issue. If you have any more issues or questions feel free to open a new ticket, we will gladly help. As I said, unfortunately these things t ... Donna Hoyle Fatal error upon trying to activate this pluginClosed   wpDataTables   Updated January 17, 2019 at 8:47am   5 Most recent comment from Aleksandar Vuković:Hello again Donna.You are welcome. I'm glad the issue is resolved. If you have any more issues or questions feel free to open a new ticket, we will gladly help. Best regards. kingmins Internal Server errorClosed   wpDataTables   Updated January 16, 2019 at 10:11pm   3 Most recent comment from Todd Hacker:Hey @kingmins wondering if you got this figured out, I'm having the same issue.