We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jiahua Cai Error when creating table Undefined index: table in /var/www/html/dev/wp-content/plugins/wpdatatables/source/class.wpdatatable.php on line 1638Closed   wpDataTables   Updated January 22, 2021 at 10:25am   6 Most recent comment from Aleksandar Vuković:Thanks AlvinIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Mikki Endless LoadingClosed   wpDataTables   Updated January 22, 2021 at 8:13am   4 Most recent comment from Aleksandar Vuković:Hello again MikkiThank you for the credentials.I can see the table list normally:And I can access that table without any issues:I did notice, though, that you have WordPress 5.6 installed, but wpData ... Erez Shortcodes on table headersClosed   wpDataTables   Updated January 21, 2021 at 2:36pm   6 Most recent comment from Aleksandar Vuković:Not really, ErezThis would have to be done as a custom solution, probably with the use of custom JS and/or hooks or filters. Aubrey Wood Moving data between separate tablesClosed   wpDataTables   Updated January 21, 2021 at 1:24pm   2 Most recent comment from Aleksandar Vuković:Hello AubreyThank you for your purchase.You can only duplicate the table from the list of your wpDataTables:Or you can pull specific values from manual tables by creating a new SQL query based table. Declan McKeown Creation of tablesClosed   wpDataTables   Updated January 21, 2021 at 12:34pm   2 Most recent comment from Aleksandar Vuković:Hello DeclanThank you for your purchase.Can you please send me that Excel file, so I can take a look? If the sheet contains some sensitive data, please enable the PRIVATE response, and please note tha ... Daniel Tables not displaying (jQuery/Bootstrap deprecations)Closed   wpDataTables   Updated January 21, 2021 at 11:27am   8 Most recent comment from Aleksandar Vuković:You're welcome, DanielGlad I could be of service. Santhosh Tables in HTMLClosed   wpDataTables   Updated January 20, 2021 at 3:12pm   7 Most recent comment from Aleksandar Vuković:You're welcome, SanthoshIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. René Stäblein connect the same lines in the first columnClosed   wpDataTables   Updated January 20, 2021 at 2:52pm   2 Most recent comment from Aleksandar Vuković:Hello RenéRow grouping is something which can only be achieved on non-server-side tables, so tables linked to an external data source (Excel, CSV, Google Spreadsheet, XML, PHP and JSON). It's no ... Geoffrey Kinrade Change chart font color using google chartsClosed   wpDataTables   Updated January 20, 2021 at 11:04am   2 Most recent comment from Aleksandar Vuković:Hello GeoffreyThank you for your purchase.If the options available in the chart wizard doesn't help, you will need to use wpDataCharts callbacks.  Every chart exposes several options that custo ... glielo database table not found.Closed   wpDataTables   Updated January 20, 2021 at 9:31am   2 Most recent comment from Aleksandar Vuković:Hello glieloThank you for your purchase.This usually happens when you migrate the site, and the migration doesn't update the database prefix of the new table.You can see that the table is saved a ... Sascha Search in Widget/NavigationClosed   wpDataTables   Updated January 19, 2021 at 1:44pm   2 Most recent comment from Aleksandar Vuković:Hello SaschaThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You can only use Advanced Filters ... Holger Show x Entries - does not workClosed   wpDataTables   Updated January 19, 2021 at 12:56pm   8 Most recent comment from Aleksandar Vuković:Hello HolgerI'm sorry to hear you were in the hospital, but I'm glad to see you're back. I hope you're doing better!This table has "Editing in popover" enabled, so to add a new ent ... Alex Request for Roadmap - Ability to manage number of items per tableClosed   wpDataTables   Updated January 19, 2021 at 10:11am   2 Most recent comment from Aleksandar Vuković:Thanks for the suggestion, Alex, I will forward it to our development team.You can't use this option out-of-the-box, but there's a way to do it. You need to open this file: ../wp-content/plu ... Chris Oaten Feature Suggestion: Multiselect compatibility with SET data type when adding entriesClosed   wpDataTables   Updated January 18, 2021 at 2:52pm   2 Most recent comment from Aleksandar Vuković:Hello ChrisThank you for your purchase, and your suggestion.Our logic is based on a PHP SQL parser which has full support for the SQL dialect for the following statement types SELECT, INSERT, UPDATE, ... Matthias Frey x axis sortingClosed   wpDataTables   Updated January 18, 2021 at 11:26am   10 Most recent comment from Aleksandar Vuković:Hi again MatthiasYeah, that is a downside of the charts. For custom sorting and filtering to work, you do need to enable "Follow table filtering", sorry I forgot to mention that.If you want the chart ...