Hi, Every time you issue an update for the wordpress plugin, it fails. This time it says there isn't a valid URL? Normally it says it needs the authentication code that I have entered and saved many times...
If you are on hosting where you are not allowed to access your FTP, then follow these instructions:
Please note that, before deleting the plugin from the Plugins page, it is recommended to enable the option "Prevent deleting tables in database" in main settings of the plugin if you want to keep your tables after deletion from the Plugins page. If you uncheck this option, all your tables will be deleted and you will need to create them again.
1.) Download zip from our store or from the email you received when you purchased the plugin
2.) Delete wpDataTables plugin from WordPress' Plugins page
3) Click on Add new in top left of your Plugins page
4) Click on Upload plugin in top left of your Plugins page
5.) Choose the previously downloaded wpdatatables.zip file
6.) When uploading is done, please Activate wpDataTables plugin
7.) Clear server and browser cache.
Please note that our plugin is around 14 MB in size, so if you are not able to upload it through WordPress plugins page, you will need to increase the following:
upload_max_file size,
post_max_size,
max_execution_time
You should be able to find these values in your php.ini file or on your hosting panel. If you can't find it yourself please ask your hosting provider to provide it.
Sorry for the late response, we're Christian Orthodox, so we had non-working days for Easter.
If you enable the "Prevent deleting tables in database" option this will ensure you won't loose any data created in the plugin even after the plugin is removed so you can rest assured your tables are safe.
Our developers are working on finding what is causing this issue and implementing a permanent solution for all our users but for now updating the plugin manually is the only solution we can offer, we apologize for the inconvenience.
Do let us know if you need any further assistance.
I can see you have bought your licence from our store so you can download the full version from there anytime. Simply log in with the credentials you received when you purchased wpDataTables. If you don't remember the password you can ask for a password reset, just make sure you enter the correct email address associated to your purchase.
My suggestion is to update the plugin manually by following these steps:
1.) Download zip from our store or from the email you received when you purchased the plugin
2.) Use FTP to open /yourwordpressfolder/wp-content/plugins
3.) Delete existing wpdatatables folder.
4.) Upload the previously downloaded wpdatatables folder through FTP into "plugins" folder (unzip it)
5.) Go to WP-admin panel, open Plugins section.
6.) Deactivate wpDataTables Plugin, and then activate it again.
If you are on hosting where you are not allowed to access your FTP, then follow these instructions:
Please note that, before deleting the plugin from the Plugins page, it is recommended to enable the option "Prevent deleting tables in database" in main settings of the plugin if you want to keep your tables after deletion from the Plugins page. If you uncheck this option, all your tables will be deleted and you will need to create them again.
1.) Download zip from our store or from the email you received when you purchased the plugin
2.) Delete wpDataTables plugin from WordPress' Plugins page
3) Click on Add new in top left of your Plugins page
4) Click on Upload plugin in top left of your Plugins page
5.) Choose the previously downloaded wpdatatables.zip file
6.) When uploading is done, please Activate wpDataTables plugin
7.) Clear server and browser cache.
Please note that our plugin is around 14 MB in size, so if you are not able to upload it through WordPress plugins page, you will need to increase the following:
upload_max_file size,
post_max_size,
max_execution_time
You should be able to find these values in your php.ini file or on your hosting panel. If you can't find it yourself please ask your hosting provider to provide it.
Hi, Every time you issue an update for the wordpress plugin, it fails. This time it says there isn't a valid URL? Normally it says it needs the authentication code that I have entered and saved many times...
Can you help resolve this permanently?
Thanks
mark
Hi Mark
Thank you for reaching out to us.
My suggestion is to update the plugin manually by following these steps:
1.) Download zip from our store or from the email you received when you purchased the plugin
2.) Use FTP to open /yourwordpressfolder/wp-content/plugins
3.) Delete existing wpdatatables folder.
4.) Upload the previously downloaded wpdatatables folder through FTP into "plugins" folder (unzip it)
5.) Go to WP-admin panel, open Plugins section.
6.) Deactivate wpDataTables Plugin, and then activate it again.
7.) Clear server and browser cache
____________________________________________________________________________________________
If you are on hosting where you are not allowed to access your FTP, then follow these instructions:
Please note that, before deleting the plugin from the Plugins page, it is recommended to enable the option "Prevent deleting tables in database" in main settings of the plugin if you want to keep your tables after deletion from the Plugins page. If you uncheck this option, all your tables will be deleted and you will need to create them again.
1.) Download zip from our store or from the email you received when you purchased the plugin
2.) Delete wpDataTables plugin from WordPress' Plugins page
3) Click on Add new in top left of your Plugins page
4) Click on Upload plugin in top left of your Plugins page
5.) Choose the previously downloaded wpdatatables.zip file
6.) When uploading is done, please Activate wpDataTables plugin
7.) Clear server and browser cache.
Please note that our plugin is around 14 MB in size, so if you are not able to upload it through WordPress plugins page, you will need to increase the following:
upload_max_file size,
post_max_size,
max_execution_time
You should be able to find these values in your php.ini file or on your hosting panel. If you can't find it yourself please ask your hosting provider to provide it.
Hi Blazenka
Can I check that this will not delete any tables I have built in the plug in before I do this?
Why can't it be fixed so that I can update normally through the Plug Ins section of the WP dashboard?
Thanks
Mark
Hi Mark
Sorry for the late response, we're Christian Orthodox, so we had non-working days for Easter.
If you enable the "Prevent deleting tables in database" option this will ensure you won't loose any data created in the plugin even after the plugin is removed so you can rest assured your tables are safe.
Our developers are working on finding what is causing this issue and implementing a permanent solution for all our users but for now updating the plugin manually is the only solution we can offer, we apologize for the inconvenience.
Do let us know if you need any further assistance.
Thanks, the delay was no problem...
Hi Blaženka
I have a new update request and it will not work. I can't find my original email when I made the purchase. How do I get the update downloaded please?
Thanks
Mark
Hi Mark
Thank you for reaching out to us.
I can see you have bought your licence from our store so you can download the full version from there anytime. Simply log in with the credentials you received when you purchased wpDataTables. If you don't remember the password you can ask for a password reset, just make sure you enter the correct email address associated to your purchase.
My suggestion is to update the plugin manually by following these steps:
1.) Download zip from our store or from the email you received when you purchased the plugin
2.) Use FTP to open /yourwordpressfolder/wp-content/plugins
3.) Delete existing wpdatatables folder.
4.) Upload the previously downloaded wpdatatables folder through FTP into "plugins" folder (unzip it)
5.) Go to WP-admin panel, open Plugins section.
6.) Deactivate wpDataTables Plugin, and then activate it again.
7.) Clear server and browser cache
____________________________________________________________________________________________
If you are on hosting where you are not allowed to access your FTP, then follow these instructions:
Please note that, before deleting the plugin from the Plugins page, it is recommended to enable the option "Prevent deleting tables in database" in main settings of the plugin if you want to keep your tables after deletion from the Plugins page. If you uncheck this option, all your tables will be deleted and you will need to create them again.
1.) Download zip from our store or from the email you received when you purchased the plugin
2.) Delete wpDataTables plugin from WordPress' Plugins page
3) Click on Add new in top left of your Plugins page
4) Click on Upload plugin in top left of your Plugins page
5.) Choose the previously downloaded wpdatatables.zip file
6.) When uploading is done, please Activate wpDataTables plugin
7.) Clear server and browser cache.
Please note that our plugin is around 14 MB in size, so if you are not able to upload it through WordPress plugins page, you will need to increase the following:
upload_max_file size,
post_max_size,
max_execution_time
You should be able to find these values in your php.ini file or on your hosting panel. If you can't find it yourself please ask your hosting provider to provide it.