We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Michael Table has no rows errorClosed   wpDataTables   Updated February 7, 2022 at 9:04am   3 Most recent comment from Aleksandar Vuković:Hey MichaelThank you for your purchase and thank you for letting us know the issue has been resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll ... Barry Horsley BlobClosed   wpDataTables   Updated February 7, 2022 at 10:42pm   3 Most recent comment from Miloš Jovanović: Hi, BarryI am sorry to disappoint you, but the devs advised this is not possible with our plugin yet.You can suggest this as a built-in feature on this link https://wpdatatables.com/documentation/f ... thierry hullin about aditionnal formulaClosed   wpDataTables   Updated February 5, 2022 at 1:52pm   2 Most recent comment from Aleksandar Vuković:Hi, Thierry. Thanks for reaching out to us and sorry for the late response! If I see this correctly, you want to use calculation functions in a formula/calculated column? If that is true, unfortunate ... Todd McMahon Calculate values from column sumClosed   wpDataTables   Updated February 3, 2022 at 1:28pm   6 Most recent comment from Aleksandar Vuković:Hi again ToddUnfortunately, tables created from Formidable Forms are not editable, and that's why you don't see the Editing tab.These tables are generated by a programmatically created query ... Jens Eisemann CSS bugClosed   wpDataTables   Updated February 3, 2022 at 12:51pm   4 Most recent comment from Aleksandar Vuković:You're welcome, Jens.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Adrian Ghio Remove threshold 1000 points highchartsClosed   wpDataTables   Updated February 3, 2022 at 12:45pm   4 Most recent comment from Miloš Jovanović:Hello, AdrianWe are happy to see that this issue is resolved; and will pass this on to Aleksandar, of course.If anything else happens that we might assist or provide guidance with, don't hesitat ... Hui Martin Temporary Domain InstallClosed   wpDataTables   Updated February 2, 2022 at 6:50pm   4 Most recent comment from Miloš Jovanović:Hello again, Hui MartinYou're welcome. If there is anything else we can try to advise, or assist the best we can, don't hesitate to create a new ticket. Thank you. Adrian Ghio Hide Y-Axis LabelClosed   wpDataTables   Updated February 2, 2022 at 12:52pm   2 Most recent comment from Aleksandar Vuković:Hello AdrianUnfortunately, this is the functionality of Highcharts - when the axis is hidden, the label stays.I don't believe this is possible even with some custom wpDataCharts callback as t ... Mee Critical Error Saving tableClosed   wpDataTables   Updated February 1, 2022 at 5:42pm   3 Most recent comment from Miloš Jovanović:Hi, MeeWe're happy to see that you have resolved this; in case it comes back, of course, you can reopen this ticket, or create a new one;And as always, we will do our best to assist. Alan Rep Settings help using highchartsClosed   wpDataTables   Updated February 1, 2022 at 2:46pm   2 Most recent comment from Miloš Jovanović:Hi, Alan RepFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Nirvesh Sooful Table designClosed   wpDataTables   Updated February 1, 2022 at 2:16pm   4 Most recent comment from Aleksandar Vuković:Hi again IstvánThis is a simple table, correct. You would also be able to do this with a MySQL query-based table, but it would require a lot of custom work (CSS mostly).Please take a look at these fe ... Mee Column WidthClosed   wpDataTables   Updated January 31, 2022 at 1:29pm   4 Most recent comment from Aleksandar Vuković:Thank you for your assistance Jens!Mee, if you have any further questions or issues, please feel free to open a new ticket and we'll gladly help. Randall Taylor Copy Record FunctionClosed   wpDataTables   Updated January 31, 2022 at 12:59pm   2 Most recent comment from Aleksandar Vuković:Hello Randall.wpDataTables supports basic copy/paste functions and I'm not sure I quite understand what you're referring to.If you need to copy data within cells, there's no built-in f ... Peter Table only displays forst 9 rowsClosed   wpDataTables   Updated January 31, 2022 at 10:54am   13 Most recent comment from Aleksandar Vuković:Hey PeterIf you added these as a "Defined values list", the order in which they're added there is the order you're going to see in a select-box or a multi-select-box filter, but the actual s ... Melina Rearrange Filter OrderClosed   wpDataTables   Updated January 31, 2022 at 1:00am   6 Most recent comment from Miloš Jovanović:Hi, Melina. You can submit your suggestion on this page - https://wpdatatables.com/documentation/feature-suggestion/