We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

fangquans Fang table not shownClosed   wpDataTables   Updated February 9, 2022 at 12:11pm   2 Most recent comment from Miloš Jovanović:Hi, fangquansThanks for reaching out to us.wpDataTables is a WYSIWYG (What You See Is What You Get) concept-based plugin. This means that the table should look the same both in the back-end and in th ... Justin Gesso Google Sheets Link Caching?Closed   wpDataTables   Updated February 9, 2022 at 12:11pm   7 Most recent comment from Aleksandar Vuković:You're welcome, JustinGlad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Mee Customise pdf dowloadsClosed   wpDataTables   Updated February 9, 2022 at 12:05pm   2 Most recent comment from Aleksandar Vuković:Hello MeeI am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.Maybe you could try with a plugin like Ultimate PDF Generator, ... Fabian Pawlowski row groupingClosed   wpDataTables   Updated February 9, 2022 at 11:11am   2 Most recent comment from Miloš Jovanović:Hi, Fabian Thanks for reaching out to us. - Row grouping feature is only available for non-server-side tables. I can see the table from the related page is SQL type. Did you enable server-side proces ... Todd Boss Data will not displayClosed   wpDataTables   Updated February 8, 2022 at 5:27pm   4 Most recent comment from Miloš Jovanović:Hi, Todd. I tried the page again at the front end, and I did see what you mean. At first, the page did not load at all, but after waiting a bit, and refreshing, everything loaded correctly. We will ... Randy Allen Front end reset column to default value?Closed   wpDataTables   Updated February 8, 2022 at 12:40pm   2 Most recent comment from Miloš Jovanović:Hi, Randy Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! - Sorry to disappoint you, but th ... Michael Row PaddingClosed   wpDataTables   Updated February 7, 2022 at 10:37pm   2 Most recent comment from Miloš Jovanović:Hi, Michael Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience! - That is very odd; I just tr ... Arturo Iniguez activate wpDatatables PROClosed   wpDataTables   Updated February 7, 2022 at 4:39pm   6 Most recent comment from Miloš Jovanović:Hi, Boris.Is it possible that you maybe have the Lite version of the plugin installed right now? If that's the case, you won't see the Activation button here - The Lite version needs to be d ... Lucas Parodi Get filter info to New Entry edit.Closed   wpDataTables   Updated February 7, 2022 at 2:52pm   2 Most recent comment from Miloš Jovanović:Hi, Lucas ParodiFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual ... Phil Freezing first columnClosed   wpDataTables   Updated February 7, 2022 at 1:35pm   2 Most recent comment from Miloš Jovanović:Hi, Phil Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respo ... Indrajit Mukherjee Cloudflare caching my tablesClosed   wpDataTables   Updated February 7, 2022 at 1:33pm   2 Most recent comment from Miloš Jovanović:Hi, Indrajit Mukherjee Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than ... Michael Pull incorrect dataClosed   wpDataTables   Updated February 7, 2022 at 11:40am   3 Most recent comment from Aleksandar Vuković:Hey MichaelYou're good with thisJust kidding, thank you for letting me know this too has been resolved! John Masoner Linking to foreign documentsClosed   wpDataTables   Updated February 7, 2022 at 11:29am   2 Most recent comment from Aleksandar Vuković:Hello JohnIf I understood you correctly, they upload the Word file in the form? If that is true, wpDataTables will be able to recognize the attachment, and include it in the table, so when someone c ... Marco URL ParameterClosed   wpDataTables   Updated February 7, 2022 at 10:40am   3 Most recent comment from Aleksandar Vuković:Hello Marco. Thank you for your purchase.Tim, thank you for your assistance.Marco, if what Tim suggested is not what you were looking for, can you please provide us with more detail about your inquiry ... Todd McMahon Column IDs changing when edits are made in Formidable FormsClosed   wpDataTables   Updated February 8, 2022 at 8:53am   3 Most recent comment from Aleksandar Vuković:Hello again ToddUnfortunately, our developers said there's no workaround for this, so without modifying the logic, it can't be done.Sorry for the inconvenience.