As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Michael Krause MS SQL error messageClosed   wpDataTables   Updated May 26, 2022 at 12:07pm   15 Most recent comment from Aleksandar Vuković:Hi again Michael.I honestly don't know about shared hosting - there are a lot of limitations with it, so it could be possible.There are a lot of hosting providers that work nicely and SiteGround ... Ron Ptaszek Activation issues persistClosed   wpDataTables   Updated May 26, 2022 at 10:25am   2 Most recent comment from Aleksandar Vuković:Hello Ron.Our developers modified the purchase code verification process, and it will be included in our next update. Since you still have the version that's affected in some cases, the next upda ... Antony Google Sheets not updatingClosed   wpDataTables   Updated May 26, 2022 at 10:06am   3 Most recent comment from Aleksandar Vuković:Hello AntonyThank you for your purchase and for letting us know the issue has been resolved.Please feel free to reach out to us if you have any further questions. Kim Lloyd Additional data in the column headingClosed   wpDataTables   Updated May 26, 2022 at 6:58am   4 Most recent comment from Aleksandar Vuković:I'll make sure this is forwarded to our developers, Kim, but please feel free to add it to our Feature Suggestion page also.The more votes a feature receives, sooner will it be developed. Thiago Gomes RefundClosed   wpDataTables   Updated May 25, 2022 at 9:20pm   2 Most recent comment from Miloš Jovanović:Hi, Thiago Sorry to see that, but we understand.Please log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots on the right-hand side of the license you want to sub ... Geoffrey Conditional DisplayClosed   wpDataTables   Updated May 25, 2022 at 9:14pm   2 Most recent comment from Miloš Jovanović:Hi, Geoffrey Sorry for the delayed answer.Can you try to use this feature, Chart Grouping, please?If you enable this feature, the values of the rows with the same label will be summed up and rendere ... deven will it work for multisiteClosed   wpDataTables   Updated May 25, 2022 at 7:11pm   4 Most recent comment from Miloš Jovanović:Hi, PaalI will be sure to pass this feedback to our developers Team.We have been planning to add additional documentation that will help users on how to use the plugin in a multisite environment;Th ... Informatico Vivaldi Supporto error database when data is long but not too long,...Closed   wpDataTables   Updated May 25, 2022 at 8:51am   10 Most recent comment from Aleksandar Vuković:You're welcome, glad I could help.I just responded to your other ticket but, unfortunately, I won't be able to help you with it.Please feel free to open a new ticket if you have some other ... Informatico Vivaldi Supporto Filtering...Closed   wpDataTables   Updated May 25, 2022 at 8:30am   2 Most recent comment from Aleksandar Vuković:Hello there.Unfortunately, what you're looking for to achieve can't be done with the built-in features of wpDataTables.The filter will search for values within cells, so if you don't en ... Thom Hounsell Linking to appropriate form from joined tablesClosed   wpDataTables   Updated June 8, 2022 at 6:18pm   3 Most recent comment from Miloš Jovanović:Hi, Thom My apologies that this took so long to get confirmation, i got the information from the developers.-I am sorry to disappoint, but only one MySQL table can be edited at a time. Queries from ... Dusan TIMESTAMPClosed   wpDataTables   Updated May 24, 2022 at 12:27pm   2 Most recent comment from Aleksandar Vuković:Hello Dusan. Thank you for your purchase.It's not included in the built-in features of the plugin, but there's a workaround: 1. Create a column (for example "Updated") in your table 2. In ... Jens Eisemann Add a css style to wpDataTables administration frontendClosed   wpDataTables   Updated May 24, 2022 at 11:55am   4 Most recent comment from Aleksandar Vuković:You're welcome, Jens, glad I could help.Please feel free to reach out to us if you have any further questions. Jens Eisemann Style for “Conditional formatting”Closed   wpDataTables   Updated May 24, 2022 at 11:24am   4 Most recent comment from Aleksandar Vuković:You're welcome, Jens, glad I could help.Please feel free to reach out to us if you have any further questions. JOHN HORST JSON via variable?Closed   wpDataTables   Updated June 8, 2022 at 6:15pm   3 Most recent comment from Miloš Jovanović:Hi, John Sorry that it took so long, i got confirmation about this from our developers. We suggest to create a PHP Adapter, and instead of JSON to use a PHP Array. - There is a hook available in the ... Laurence Potter Update errorClosed   wpDataTables   Updated May 24, 2022 at 9:08am   2 Most recent comment from Miloš Jovanović:Hi, Laurence Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to r ...