We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Scott Simpson Unable to Customize Clear Filter ButtonClosed   wpDataTables   Updated June 8, 2022 at 12:46pm   3 Most recent comment from Miloš Jovanović:Hi, Scott Thanks for reaching out to us Sorry about the delayed response time. Thank you for assisting us with useful information, as always, Jens. - 1. That is absolutely correct, you can follow Jen ... Informatico Vivaldi Supporto Upload media by loggedout userClosed   wpDataTables   Updated June 8, 2022 at 10:41am   3 Most recent comment from Miloš Jovanović:Hi, Informatico Vivaldi Just wanted to add something to this, a correction. If this does not work, you can also create a user with ID 100, and add the upload_files capability to that user. Let me kno ... Baja it can't work in the front end editing modeClosed   wpDataTables   Updated June 7, 2022 at 12:43pm   2 Most recent comment from Miloš Jovanović:Hi, BajaI can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3057143/ For future reference, please don't open mu ... Michael Ghelfi ColoClosed   wpDataTables   Updated June 6, 2022 at 6:44pm   5 Most recent comment from Miloš Jovanović:Hi MichaelFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... Victor Torres Rubio Bad rendering on Front EndClosed   wpDataTables   Updated June 6, 2022 at 4:41pm   2 Most recent comment from Miloš Jovanović:Hi, Victor  Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... Todd Smitala Critical Error after installClosed   wpDataTables   Updated June 6, 2022 at 10:12am   3 Most recent comment from Miloš Jovanović:Hi, Todd Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Adam Authenticate JSONClosed   wpDataTables   Updated June 13, 2022 at 6:20pm   4 Most recent comment from Miloš Jovanović:Hi, AdamI got confirmation from the developers.-They did not yet complete the work to add authentication for JSON;but our developers definitely have this in their scope for the future. They will try ... Michal Graph Filter w Hidden Table & Not-Hidden Table on the same pageClosed   wpDataTables   Updated June 3, 2022 at 10:04pm   4 Most recent comment from Miloš Jovanović:Hi, Michal That is awesome, i will make note of this, it can help other users who wish to achieve the same solution!Thank you very much for sharing this with us.And of course, if we can assist with ... adnaan qureshi mobile viewClosed   wpDataTables   Updated June 13, 2022 at 1:43pm   10 Most recent comment from Miloš Jovanović:Hi, adnaan qureshi Sorry for all the waiting time. - This is caused by the library that we use. It is being changed dynamically, and we can't include any custom CSS that would override this behav ... adnaan qureshi custom columnClosed   wpDataTables   Updated June 2, 2022 at 12:17pm   9 Most recent comment from Aleksandar Vuković:Hi again Adnaan.Filters and hooks can be found on these pages:https://wpdatatables.com/documentation/information-for-developers/filters/https://wpdatatables.com/documentation/information-for-developer ... 4DisPLAY airtableClosed   wpDataTables   Updated June 2, 2022 at 11:58am   2 Most recent comment from Aleksandar Vuković:Hello there. Thank you for reaching out to us. Airtable is not on our "To-Do" list, but please feel free to visit our feature suggestion page and add this suggestion there. People can vote for sugge ... Rebellion Sparkles Cannot activate premium verion - no activation button on wordpressClosed   wpDataTables   Updated June 1, 2022 at 10:33pm   2 Most recent comment from Miloš Jovanović:Hi, Rebellion Thanks for reaching out to usIf you can't see this Activation tab in the plugin settings; It means that you have the Lite version installed. Please delete this version completely ... Martin Sykes Present data but not in a tableClosed   wpDataTables   Updated June 1, 2022 at 3:10pm   2 Most recent comment from Miloš Jovanović:Hi, Martin Thanks for reaching out to us- I am sorry to disappoint you, but at this time, this is not achievable with any of our built-in functionalities in wpDataTables. The developers will work on ... Tom Huygens CSSClosed   wpDataTables   Updated June 1, 2022 at 7:55am   6 Most recent comment from Aleksandar Vuković:That's strange behavior, Tom, I must say.Please let me know what they say. It's just a tag, so I have no idea why it would disappear. Jouke Wijdoogen User specific filteringClosed   wpDataTables   Updated June 1, 2022 at 7:50am   6 Most recent comment from Aleksandar Vuković:Hello JoukeThank you for letting me know you were able to get the data you need! I'm sure this will be of use to our other customers as well!Please feel free to reach out to us if you have any fu ...