We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Marie Pre-sorting tables through URLClosed   wpDataTables   Updated October 11, 2022 at 5:11pm   2 Most recent comment from Miloš Jovanović:Hi, MarieThanks for reaching out to us-We have a way to prefilter the table through URL , via search, or via column filter;but we don't have a way to pre-sort the table via URL.You can see more ... Bimal Patel Images URLClosed   wpDataTables   Updated October 11, 2022 at 3:44pm   2 Most recent comment from Miloš Jovanović:Hi, BimalFirstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... Soosie Jobson Displaying tables in frontendClosed   wpDataTables   Updated October 11, 2022 at 8:40am   3 Most recent comment from Uroš Jovanović:Hello Soosie,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Robert Sykes Requested RefundClosed   wpDataTables   Updated October 10, 2022 at 8:03pm   4 Most recent comment from Uroš Jovanović:Hello Robert,Please log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots on the right-hand side of the license you want to submit a refund request for: If you don ... Marko Banušić wdtGetPostMetaKeysForPostTypesClosed   wpDataTables   Updated October 12, 2022 at 4:55pm   6 Most recent comment from Miloš Jovanović:Hi, MarkoThank you for your patience, we got confirmation from the devs.As you correctly pointed out, at this time it is loading in the table wizard in order to populate all the post types for the SQL ... Marko Banušić InstallationClosed   wpDataTables   Updated October 12, 2022 at 4:57pm   5 Most recent comment from Miloš Jovanović:Hi, MarkoJust wanted to say, our developers also send their thanks for this.They will test everything out,  and we made a task to work on it as an improvement. Laura van Nieuwland translationClosed   wpDataTables   Updated October 10, 2022 at 2:55pm   8 Most recent comment from Miloš Jovanović:Hi, LauraFirstly, my sincere apology for the waiting time.If you wish, we can take a remote look at everything so that we can isolate the root of the issue.Please provide me a temporary WP-admin (adm ... Santhosh TechnicalClosed   wpDataTables   Updated October 10, 2022 at 8:26am   6 Most recent comment from Uroš Jovanović:Hello Santhosh, Thank you for the update.I have passed the CSS to our team to possibly implement in the next few updates.Please let us know if you have any other questions. Jeffrey Hurlebaus Plugin to search website for data in these tableClosed   wpDataTables   Updated October 7, 2022 at 6:39pm   4 Most recent comment from Miloš Jovanović:Hi, JeffreySorry for the delay -We are not familiar with Ivory Search, and I can not comment on other datatable plugins.You can try other plugins that might achieve what you need,but we are not awar ... Robert Sykes Filter DropdownClosed   wpDataTables   Updated October 6, 2022 at 7:42am   2 Most recent comment from Miloš Jovanović:Hi, Robert Thanks for reaching out to usI am sorry, but I am not fully understanding exactly what kind of dropdown filter we are talking about.I am looking at the related page, and the table.If you ... Santhosh TechnicalClosed   wpDataTables   Updated October 5, 2022 at 1:53pm   4 Most recent comment from Miloš Jovanović:Hi, Santosh Sorry for all the waiting time. I am unable to see any tables, on the related page . Here is how it looks from my end, when I try to follow the link : https://watch.screencastify.com/v/0 ... james UPGRADE to 3 licenseClosed   wpDataTables   Updated October 5, 2022 at 1:03pm   4 Most recent comment from Uroš Jovanović:Hello James,Glad to be able to assist you.Please let us know if you have any other questions. Todd Webster Freezing or sticky colunm.Closed   wpDataTables   Updated October 5, 2022 at 12:40pm   2 Most recent comment from Uroš Jovanović:Hello Todd,Thank you for reaching out to us.- Sorry to disappoint you but unfortunately something like this is not possible to achieve with the plugin built-in features at the moment or some simple ... ALEJANDRO PORNEBO Return and Refund my purchase of wpdatatablesClosed   wpDataTables   Updated October 6, 2022 at 8:29am   4 Most recent comment from Miloš Jovanović:Hi, Alejandro.Just following up on this.I can confirm that our management has manually refunded what you need.It will take a couple of business days, but the funds will be in your account very soon.L ... miri bench calculationsClosed   wpDataTables   Updated October 4, 2022 at 3:19pm   2 Most recent comment from Miloš Jovanović:Hi, miri Sorry for the delay-We are not sure we fully understood your question.If you meant, is it possible to open a formula editor, in a Formula based column,and to use values from a column from a ...