We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Blagoj Content in a table cell in not fully visibleClosed   wpDataTables   Updated October 30, 2022 at 4:08pm   2 Most recent comment from Miloš Jovanović:Hello, BlagojSorry for the delayI just inspected the front-end table Аеродром ( ID 4 ),and at the back-end it is the same,  it does look as there should be more text, like it's cut of ... Norm Sash Adding symbols as cell prefixClosed   wpDataTables   Updated November 2, 2022 at 2:11pm   3 Most recent comment from Miloš Jovanović:Hi, Norm Sorry for all the waiting time, i have confirmation for this.-At this time it is not possible to copy and paste symbols like this as prefix/suffix.If you wish to see that possibility in the ... Dimitris Date RangeClosed   wpDataTables   Updated October 29, 2022 at 4:51pm   2 Most recent comment from Miloš Jovanović:Hi, Dimitris Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... Brian Milnes Adding large number of rows to a very large TableClosed   wpDataTables   Updated October 27, 2022 at 7:34pm   6 Most recent comment from Miloš Jovanović:Hi, Brian  I can see what you mean. Yes, that was kind of an idea in the moment, to try to think of an "alternate way"  that might work for SQL tables, but now when I think more about it, it woul ... Mee Auto cache different timesClosed   wpDataTables   Updated October 27, 2022 at 5:45pm   5 Most recent comment from Miloš Jovanović:Hi, Mee No problem at all.Anything else that we could assist with, please don't hesitate to create new tickets. Kind regards. ed rodgers table and image size alternatingClosed   wpDataTables   Updated October 27, 2022 at 11:11am   3 Most recent comment from Miloš Jovanović:Hi, ed Thanks for reaching out to usI am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create n ... Peter Front-end editClosed   wpDataTables   Updated October 26, 2022 at 5:33pm   3 Most recent comment from Miloš Jovanović:Hi, Peter Thanks for reaching out to usI am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to creat ... Damien O\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'Regan Fuzzy Searching / Ecommerce / Date PickerClosed   wpDataTables   Updated October 26, 2022 at 3:46pm   4 Most recent comment from Miloš Jovanović:Hi, Damien No problem at all.Thank you for the suggestions, i will bring them to our devs attention and they will do their best to make solutions as soon as possible.I have been advised by our deve ... Dimitris Vayenas ChartsClosed   wpDataTables   Updated October 26, 2022 at 12:56pm   4 Most recent comment from Miloš Jovanović:Hi, Dimitris Thank you for your patience, and for this update.I can see what you mean on the related page,yes - that should work for the time being,  with the possibility of hiding the table compl ... Kay Kruse Alphabetic sorting of filtersClosed   wpDataTables   Updated October 28, 2022 at 12:58pm   5 Most recent comment from Miloš Jovanović:Hi, Kay We have an update on this. 1. If you disable sorting in Sorting & Filtering tab  above the table settings on back-end, you will not have any issues.  But if that is enabled,   and you ma ... Kay Kruse Numeric sortingClosed   wpDataTables   Updated October 25, 2022 at 12:28pm   4 Most recent comment from Miloš Jovanović:Hi, Kay Thank you for creating the suggestion for our developers.I have notified them to take a look, and we will do our best to push this on the priority list as much as possible.Of course, we wil ... Mark Sayegh Filtering with multi-selection option on column with 2 values present or greaterClosed   wpDataTables   Updated October 24, 2022 at 7:11pm   6 Most recent comment from Miloš Jovanović:Hi, Mark Sorry for the delayed response.-You're welcome, i am happy to help.If i understand, you have edited the code, and it's working as it should? ( Just checking, it should be).If you w ... javierwpdl Vulnerability in phpspreadsheet library version [1.4.0] - 2018-08-06Closed   wpDataTables   Updated October 24, 2022 at 7:03am   5 Most recent comment from Aleksandar Vuković:You're welcome.Please feel free to reach out to us if you have any further questions. Michael Hide rowsClosed   wpDataTables   Updated October 21, 2022 at 11:00am   5 Most recent comment from Aleksandar Vuković:Hey Michael and Leonie.You should use "If cell value | = | INVOICE PAID | Set row CSS class | hide"So this will apply only if the cell value is equal to "INVOICE PAID". In all other cases, it looks fo ... Manuel Rivas the payment plugin does not workClosed   wpDataTables   Updated October 20, 2022 at 6:56pm   2 Most recent comment from Miloš Jovanović:Hi, Manuel Thanks for reaching out to usSorry, but i did not fully understand exactly what the issue is.The title of the ticket is "the payment plugin",   but you have chosen a ticket in the wpDat ...