As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Kasper Can't insert licence code anywhere in plugin after purchaseClosed   wpDataTables   Updated November 18, 2022 at 9:06pm   4 Most recent comment from Miloš Jovanović:Hi KasperThere is this setting, in main plugin settings : Prevent deleting tables in database :If you enable this, then you can rest assured that all your tables/settings from Lite,  is going to be ... Marie Bulk update existing manual tablesClosed   wpDataTables   Updated November 18, 2022 at 9:04pm   4 Most recent comment from Miloš Jovanović:Hi, Amanda Yes, we are happy to say that in our later versions, now you are able to upload CSV/Excel and Google sheet data to update existing Manual tables.Please check more on how this works here.L ... David Fernández Rementeria Plugin is malware?Closed   wpDataTables   Updated November 18, 2022 at 8:09pm   2 Most recent comment from Miloš Jovanović:Hi, David  Thanks for reaching out to us - Firstly, i wish to assure you that our plugin does not have any kind of malware. We are testing it every day intensively, and we made sure of that. - I am ... Sabi Tool tip in table headersClosed   wpDataTables   Updated November 21, 2022 at 11:02am   7 Most recent comment from Miloš Jovanović:Hi SabiSorry for the delay, i am just following up on this,  our 2nd level Team has confirmed it.Unfortunately, at this time, we don't have any working solutions for any tooltips,other than my ... Ron Ptaszek Return total Number of records in the listClosed   wpDataTables   Updated November 16, 2022 at 2:13pm   2 Most recent comment from Aleksandar Vuković:Hello Ron. There aren't built-in features that would allow you to do this, but you can count the number of rows with some custom MySQL Queries.Our logic is based on a PHP SQL parser which has ful ... Patrick McCaffrey Setting Predefined value(s) in filteringClosed   wpDataTables   Updated November 16, 2022 at 11:35am   4 Most recent comment from Aleksandar Vuković:Hey PatrickUnfortunately, you can't set predefined values for filtering, and prevent users from seeing other values when they clear the predefined values.If I'm not mistaken, this is what yo ... Sam Treacy WPBakery and WPDataCharts customizationClosed   wpDataTables   Updated November 21, 2022 at 11:43am   5 Most recent comment from Miloš Jovanović:Hi, Sam  Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Henk Google GaugesClosed   wpDataTables   Updated November 15, 2022 at 4:43pm   2 Most recent comment from Miloš Jovanović:Hi, Henk  Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Eric Ma How to display multiple URL'sClosed   wpDataTables   Updated November 14, 2022 at 6:44pm   3 Most recent comment from Miloš Jovanović:Hi, EricSorry for the late replyI am delighted to hear that this has been resolved. Thank you for sharing the workaround with us. Anything else that we could assist with, please don't hesitate ... אוריה קוריש API connection to the tableClosed   wpDataTables   Updated November 14, 2022 at 12:40pm   7 Most recent comment from Miloš Jovanović:Hello again,i got advised by our senior 2nd level Team about this, they helped me take a closer look.- Something like this is not possible in the way you are configuring it at the moment.1. If you li ... Kurt Create table from AmeliaClosed   wpDataTables   Updated November 14, 2022 at 10:50am   7 Most recent comment from Miloš Jovanović:Hi, Kurt  Sorry for the waiting time, we had a National Holiday in the meantime which slowed down our work. - I am delighted to hear that this has been resolved. Thank you for letting us know and th ... Emmanuel Soyer Merge cellsClosed   wpDataTables   Updated November 14, 2022 at 9:45am   17 Most recent comment from Aleksandar Vuković:Hello Tim.As mentioned before - merged cells have been included since version 3.1 (released in October 2020), but only in the Simple Table type.Since wpDataTables uses DataTables, its limitations do ... Mike WpDataTablesClosed   wpDataTables   Updated November 13, 2022 at 6:18pm   2 Most recent comment from Miloš Jovanović:Hi, Mike Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Vladimir bubble charts in HighChartsClosed   wpDataTables   Updated November 12, 2022 at 11:56pm   2 Most recent comment from Miloš Jovanović:Hi, Vladimir Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to ... moscorp wpDataTables placeholdersClosed   wpDataTables   Updated November 14, 2022 at 1:13pm   8 Most recent comment from Miloš Jovanović:Hi, moscorp  Just following up on the subject of setting/changing the date data time zone.  I got advised by our 2nd level Team on that. The plugin pulls the data from your database, and all datab ...