We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

krisna purbaya After payment is completed, the status still pending.   Amelia   Updated 29 minutes ago   1 Most recent comment from krisna purbaya:After payment is completed, the status still pending. why the payment status doesn't change to completed? is there a setting that I missed? i use woocommerce. Gorast Cvetkovski Error. Time slot is unavailable.   Amelia   Updated 10 hours ago   10 Most recent comment from Gorast Cvetkovski:Hi can you please check the other service, like on this image:https://prnt.sc/_cCqjVO8CPd8Choose: Терапија со црвена светлина (RLT) with Ankica Grujevska (RLT) as emplo ... anani Lawson Asking for refund   Amelia   Updated 1 day ago   10 Most recent comment from anani Lawson:Hello StefanI bought the standard license, downloaded it, and installed it, but every time I tried to customize field, it asked for an upgrade. I went ahead and deleted all my data ( not good for me ) ... Darpan Issue after update   Amelia   Updated 1 day ago   1 Most recent comment from Darpan:Hi, we are facing an issue. We were using Amelia 5.2 for a long time, it was working fine. We were previously using shortcode example [ameliasearch today=1 sg="110,111,167,122,53,55,123,101,102,4,2, ... Leonie Waitlist not working   Amelia   Updated 1 day ago   1 Most recent comment from Leonie:Hello Amelia team, we are currently experiencing a problem with the event waitlist feature in Amelia (latest version, Pro license). The waitlist does not show up on the frontend when an event is full, ... Jakub Potocki Problem with multiple persons booking for services (1+1 free)   Amelia   Updated 1 day ago   1 Most recent comment from Jakub Potocki:Dear Amelia Development Team, I'm configuring Amelia Pro (currently v8.2.1) for a normobaric chamber booking system and have encountered a significant limitation regarding capacity management whe ... Jens Eisemann Bug in wpDataCharts   wpDataTables   Updated 1 day ago   4 Most recent comment from Miloš Jovanović:Hi Jens, My sincere apologies once again for the extended waiting time, and thank you very much for your continued patience. In the meantime, we have conducted extensive testing together with our QA t ... Ariadna Languajes   Amelia   Updated 1 day ago   1 Most recent comment from Ariadna:Hi Amelia Support, I’ve translated all labels in Customize ▸ Labels, but two strings stay in the default language. Cache cleared, plugins checked—other labels switch languages correctly. Screens ... Kinga Baloghova Amelia Mobile view - responsive   Amelia   Updated 2 days ago   3 Most recent comment from Kinga Baloghova:Dear Stefan,Thank you for your mail. Unfortunately, even if I send a screenshot, it won’t show that scrolling is very difficult. But if you visit https://www.tudatostest.com/foglalasi-oldal/ on a p ... Rishon Talkar Critical System Failures – Immediate Resolution   Amelia   Updated 2 days ago   2 Most recent comment from Stefan Petrov:Hello, Thank you for reaching out to us. Could you please provide more details about the issue you’re experiencing? We need information about the specific use case, including the steps to reproduce ... Marta Avable Services to Appointments   Amelia   Updated 2 days ago   14 Most recent comment from Stefan Petrov:Hi Marta, I completely understand your concerns. However, I do need to mention that without admin credentials, we’re unable to proceed effectively with the troubleshooting process. I want to reassur ... Ralf Longwitz Confirmation notification not sent   Amelia   Updated 2 days ago   23 Most recent comment from Ralf Longwitz:Hi Stefan,Please, I have already told you that SMTP is NOT the issue. Notifications DO work, with or without SMTP. Just one is not sent under the conditions that I have already described before.PLEASE ... Ladislav Duban False information about the availability   Amelia   Updated 2 days ago   3 Most recent comment from Stefan Petrov:Hi Ladislav, Thanks for reaching out to us. Unfortunately, I’m not able to see the screenshot. Could you please send it again along with more details about the issue you’re experiencing? Guellati Wassim Variable for Tax Amount + Automatic Invoice Sending   Amelia   Updated 2 days ago   2 Most recent comment from Stefan Petrov:Hello, Thanks for reaching out to us. Unfortunately, the placeholder is currently missing. We are planning to add this option in future updates, but for the time being, it is not available. Please fee ... bernard martin stripe setup & booking option not showing   Amelia   Updated 2 days ago   2 Most recent comment from Stefan Petrov:Hello, Thanks for reaching out to us. The service selection dropdown appears only if multiple services are configured. The same applies to employees—if there is only a single employee and service cr ...