As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Meike janssens booking questionClosed   Amelia   Updated October 18, 2023 at 9:50am   2 Most recent comment from Stefan Petrov:Hello Meike,Unfortunately, there is currently no such option with Amelia's built-in features. The service price is something that is predefined in advance. Currently, in Amelia, there is an optio ... Richard Stripe integrationClosed   Amelia   Updated October 18, 2023 at 9:37am   4 Most recent comment from Uroš Jovanović:Hello Richard,Thank you for the update on this.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ... Björn Thiele Individual Appointment without userClosed   Amelia   Updated October 18, 2023 at 8:58am   2 Most recent comment from Stefan Petrov:Hello Björn,Thanks for reaching out to us.Unfortunately, currently, this is not possible within Amelia's built-in features. While you can search for a customer, it is required for a customer to ... Gauthier Issue with location and employeeClosed   Amelia   Updated October 18, 2023 at 8:08am   2 Most recent comment from Marko Davidović:Hello Gauthier, Thank you for reaching out to us.On the front end your employee is available on all locations. On the back end when you search them in that way only the default location applies this i ... mohammed soliman Who Create the Appointment?Closed Pre-purchase questions for Amelia   Updated October 18, 2023 at 7:08am   2 Most recent comment from Marko Davidović:Hello mohammed, Thank you for purchasing our product, and for reaching out to us. If you already have our licenses, please write to us in the Amelia category. The reason we ask you to do this is that ... Maxime Cancellation of participationClosed   Amelia   Updated October 18, 2023 at 7:08am   4 Most recent comment from Marko Davidović:Hello Maxime,In order to change the general colours of the Customer/Employee Panels as well as the text colour; at the moment we don't have a separate setup that is only for the Panels; but if ... unicorn Cancel cancelationClosed   Amelia   Updated October 17, 2023 at 6:41pm   6 Most recent comment from Uroš Jovanović:Hello,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins that rea ... JOSE GASPAR ROJO Fatal ErrorClosed   wpDataTables   Updated October 17, 2023 at 5:59pm   6 Most recent comment from Miloš Jovanović:Hi Jose,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respon ... Sandeepa Group booking for eventsClosed   Amelia   Updated October 17, 2023 at 2:15pm   2 Most recent comment from Stefan Petrov:Hello Sandeepa,Thanks for reaching out to us.Sorry to disappoint you, but, currently in Amelia, there is no option to set the discounted price when a group of 3 or more join. There is an option to set ... Björn Thiele Individual Name of an appointmentClosed   Amelia   Updated October 17, 2023 at 1:13pm   2 Most recent comment from Stefan Petrov:Hello Björn,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. All the appointments (services) are made in advance and they are disp ... Soubhi Abla Group Booking / Package IssuesClosed   Amelia   Updated October 17, 2023 at 12:09pm   7 Most recent comment from Stefan Petrov:Hello Soubhi,My apologies, i was referring to the front end. It's not possible to reproduce it from the front end since those dates have passed.If we go back to the backend, looking at the Oct 9 ... Alex Warren Removing closed events from the event booking front endClosed   Amelia   Updated October 17, 2023 at 11:08am   4 Most recent comment from Uroš Jovanović:Hello Alex,Thank you very much for that.If you have any other questions, please let me know. Blandine google calendar connection issueClosed   Amelia   Updated October 17, 2023 at 10:46am   2 Most recent comment from Stefan Petrov:Hello Blandine,Thanks for reaching out to us.Are you seeing any errors when you want to connect to the Google Calendar with employees? Usually, there is an error "unable to connect" when you want to c ... Keith Mason How to have an event across multiple, non-uniformed datesClosed   Amelia   Updated October 17, 2023 at 10:41am   6 Most recent comment from Stefan Petrov:Hello Keith,Yes, that is correct. When you make a multi-day event, Amelia will create events with the same ID's, and if you are about to change the location for one, for example, it will change t ... Sandeepa Urgent: Fatal Error after upgrade to 6.7Closed   Amelia   Updated October 17, 2023 at 10:27am   2 Most recent comment from Marko Davidović:Hello again Sandeepa,We are sending you the 6.6 version in this link https://we.tl/t-ug2FmPf8JpGo to Amelia Settings/Activation, and make sure that the "Delete Amelia content" slider is disabled.  ...