As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

Putinier package and google calendarClosed   Amelia   Updated October 12, 2023 at 11:16am   2 Most recent comment from Stefan Petrov:Hello Putinier,I believe you already checked the WP time zone settings? Usually, when there is an issue with the time is because of the timezone settings. This needs to be set to city instead of UTC.P ... Max Site stagingClosed   Amelia   Updated October 12, 2023 at 10:38am   2 Most recent comment from Uroš Jovanović:Hello Max,Thank you for reaching out to us.Yes, the license on the staging website is counted unless the staging website is a subdomain of your production website.To move the license from staging to l ... Momoyo Matsumoto ​I want to not refund even if I have requested a refund. I want keep using the life time of Ameria. I hope reciving the result as soon as possible.Closed   Amelia   Updated October 16, 2023 at 8:18am   3 Most recent comment from Marko Davidović:Hello Matsumoto,We just got the feedback from our colleagues and they have told us that a refund has been issued to you already but we can see that you have bought another license so hopefully everyth ... Tunde WP Amelia Integration with JitsiClosed   Amelia   Updated October 12, 2023 at 9:52am   2 Most recent comment from Marko Davidović:Hello Tunde, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. We do not have integration with Jitsi and unfortunately, there are no such plans for no ... Edward Phelps Custom Pricing Display OrderClosed   Amelia   Updated October 12, 2023 at 9:39am   4 Most recent comment from Marko Davidović:Hello Edward,In light of this, we encourage you to kindly consider submitting this valuable suggestion as a feature request through the following link: https://features.wpamelia.com/. The prioritizat ... Dylan Nelson Any updates on creating packages with events?Closed   Amelia   Updated October 12, 2023 at 8:59am   2 Most recent comment from Marko Davidović:Hello Dylan, I'm afraid that we didn't quite get what you want to achieve exactly? We do don't  have such a ticket in the system. Can you explain to us in a little more detail, and s ... Shelana RIdley Employees and locationsClosed   Amelia   Updated October 12, 2023 at 8:33am   7 Most recent comment from Jana:Willkommen auf der offiziellen Website von Jana Vision - einer führenden Psychologischen Psychotherapeutin und einem hervorragenden Coach mit Sitz in der wunderschönen Stadt Berlin. Jana Richelshage ... Putinier TIME SLOTClosed   Amelia   Updated October 12, 2023 at 8:11am   6 Most recent comment from Marko Davidović:Hello Putinier,You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are ... Torsten Wagner Book time with global timeslot not possible in BackendClosed   Amelia   Updated October 12, 2023 at 7:19am   8 Most recent comment from Uroš Jovanović:Hello Torsten,Glad to hear that the issue has been resolved.Actually, I just disabled the "Booking Time Slots will depend on the service duration" option on the Amelia/Settings/Roles/Admin page and ... Edwin van Halem Add A Copy of the appointment to an emailadressClosed   Amelia   Updated October 12, 2023 at 7:01am   2 Most recent comment from Marko Davidović:Hello Edwin, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. As for the employees' emails, if you use Google or Outlook for emails there is a wo ... Francesca Kendall Scheduled notificationClosed   Amelia   Updated October 12, 2023 at 6:54am   4 Most recent comment from Stefan Petrov:Hello Francesca,Unfortunately, currently, it's not possible to set the notifications to be sent 24 hours after the appointment only if they did not rebook. The scheduled notification can be only ... Francesca Kendall Calendar PageClosed   Amelia   Updated October 12, 2023 at 5:55am   2 Most recent comment from Marko Davidović:Hello Francesca, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. At this time you can only use coupons from appointment action not from the calendar. ... Lara Overwrite/ customizeClosed   Amelia   Updated October 12, 2023 at 5:40am   2 Most recent comment from Marko Davidović:Hello Lara, Thank you for reaching out to us.1. If you want to overwrite you need to use !important2. Each form can be customized in the customize section on the back end. At this time we only have 1 ... Charlotte De Waele Appointment optionsClosed Pre-purchase questions for Amelia   Updated October 11, 2023 at 3:30pm   2 Most recent comment from Uroš Jovanović:Hello Charlotte,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fe ... varia bonora Package passClosed   Amelia   Updated October 11, 2023 at 3:26pm   2 Most recent comment from Uroš Jovanović:Hello Varia,Thank you for reaching out to us.This option is available in the Amelia at the moment.Please let me know if that works for you.Looking forward to your reply.