We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Miyamaru Tomohide is it possible to get email address from user data?Closed   Amelia   Updated August 8, 2024 at 8:16am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.We are not sure what you are asking us but at the end of the booking process customers can enter their mailsYou can set in customize section that this fie ... Joshua Crone Problem with customizer and WooCommerce PaymentsClosed   Amelia   Updated August 8, 2024 at 7:57am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Thank you we are glad to hear that,1. We have a bug related to recurring labels our developers are aware of this and they are working on resolving this is ... David Wallace Deposit paymentClosed   Amelia   Updated August 8, 2024 at 7:55am   2 Most recent comment from Stefan Petrov:Hi David,Thanks for reaching out to us. This can be enabled for each service separately. It needs to be configured in service settings. When creating a new service, go to Duration and Pricing, at the ... James Norwood Available appointment issuesClosed   Amelia   Updated August 8, 2024 at 7:41am   2 Most recent comment from Stefan Petrov:Hi James,Thanks for reaching out to us. Have you checked the Google Calendar schedule? I guess that the timeslots are registered as "Busy" on the Google Calendar since you've checked all other st ... Catalina Alba issues with event booked notficationsClosed   Amelia   Updated August 8, 2024 at 6:48am   2 Most recent comment from Stefan Petrov:Hi Catalina,Thanks for reaching out to us. This could be an issue with the second notification template. If you added a second language in General settings, then in the notifications template in the u ... Matthew custom pricing optionsClosed   Amelia   Updated August 8, 2024 at 6:26am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.No, unfortunately, currently this feature is not available in Amelia. Amelia prices are fixed so you can set for example 2 separate services1-4 feet 30$4- ... Gregor Booking accessClosed Pre-purchase questions for Amelia   Updated August 8, 2024 at 6:21am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently this feature is not available in Amelia. This would be some sort of membership feature and we do not have that. But there may be ... Daniel Prange Include Category on Payment Summary and CongratulationsClosed   Amelia   Updated August 7, 2024 at 2:04pm   5 Most recent comment from Daniel Prange:No problem at all, I will take a look through the suggestion page a bit later.Thanks any way :) Daniel Prange Remove 'x 1 Person' from Payment SummaryClosed   Amelia   Updated August 7, 2024 at 12:41pm   4 Most recent comment from Uroš Jovanović:Hello Daniel,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version ... Lysann AppointmentsClosed   Amelia   Updated August 7, 2024 at 12:22pm   8 Most recent comment from Stefan Petrov:Hi Lysann,You are welcome. Looking forward to hearing from you regarding other questions or issues.Have a nice day, too! Brett Ensuring users can only see records relating to them (ie not other user's data)Closed   wpDataTables   Updated August 7, 2024 at 11:21am   6 Most recent comment from Aleksandar Vuković:Hey Brett.I'm glad to hear Milos was able to assist you here. He's out of the office, so I'll jump in and close this ticket.I'll respond to your other ticket as soon as I reach it ... Kayleigh Reed duplicate event bookingsClosed   Amelia   Updated August 7, 2024 at 11:18am   2 Most recent comment from Uroš Jovanović:Hello Kayleigh,Thank you for reaching out to us.As this issue is not replicable from our end, the issue must come from the custom checkout.Please let me know if you were able to find this issue on yo ... Kirsty Elmer Step by Step version not showingClosed   Amelia   Updated August 7, 2024 at 10:54am   2 Most recent comment from Uroš Jovanović:Hello Kirsty,Thank you for reaching out to us.Please check if you can see the booking form on page when you are logged in? If this is the case then this can be 1 of 3 issues 1. The reason why the for ... Rebecca Lokovich Lokovich Class BookingClosed Pre-purchase questions for Amelia   Updated August 7, 2024 at 10:49am   2 Most recent comment from Uroš Jovanović:Hello Kaelea,Thank you for reaching out to us.Yes, with Amelia, customers can book online for more than one person at a time. For example, Sally can book two spots for a class for herself and a friend ... Douglas I am not able to post events in different languagesClosed   Amelia   Updated August 7, 2024 at 10:18am   2 Most recent comment from Uroš Jovanović:Hello Douglas,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ...