As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Mike Sutherland Questions about multiple Stripe accounts 2Closed   Amelia   Updated August 9, 2024 at 8:49am   2 Most recent comment from Uroš Jovanović:Hello Mike,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3700957/ For future reference, please don't open ... Vianey No show label and cancelling within a package affecting the whole group appointment.Closed   Amelia   Updated August 9, 2024 at 8:56am   16 Most recent comment from Stefan Petrov:Just to add,  Until a fix is implemented, you can manage problematic appointments via the Appointments page as a workaround: Geneva Bell FeaturesClosed Pre-purchase questions for Amelia   Updated August 9, 2024 at 7:50am   10 Most recent comment from Stefan Petrov:No problem at all, you are most welcome.Should you have any other questions or issues, feel free to reach out to us and we will kindly assist. Jiguel SMS not sendingClosed   Amelia   Updated August 9, 2024 at 7:44am   9 Most recent comment from Uroš Jovanović:Hello Devan,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite versio ... Fulvio Employee login formClosed   Amelia   Updated August 9, 2024 at 6:43am   11 Most recent comment from Stefan Petrov:Hi Fulvio,Thanks for the feedback, but have you reached out to your hosting provider? It's not just about this plugin, it's about the caching issue. You can ask your hosting provider to do a ... Shara Funari Customize Design Nothing like Help pageClosed Pre-purchase questions for Amelia   Updated August 9, 2024 at 6:32am   4 Most recent comment from Stefan Petrov:Hi Shara,No problem at all, we are always here to help.If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day! mark ware integration with bricks builderClosed Pre-purchase questions for Amelia   Updated August 9, 2024 at 6:32am   2 Most recent comment from Stefan Petrov:Hi Mark,Thanks for reaching out to us. Unfortunatelly, Amelia doesn't have the official integration with Brick Builder, but it still can be displayed. Amelia currently has integration with Elemen ... Joshua Users not getting Emails for booking appointment confirmationClosed   Amelia   Updated August 9, 2024 at 6:31am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Please check what are you using, If you are using PHP mail that is by default then this is the reason why they do not get notifications and you need to se ... Proliv LLC refundClosed   Amelia   Updated August 9, 2024 at 6:04am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Please log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots on the right-hand side of the license you want to submit ... Jacob S Broken Text EditorClosed   Amelia   Updated August 9, 2024 at 5:37am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.This looks like a bug we will forward this to our dev team so that they can take a closer look and hopefully it will be fixed in one of the future updates ... Bernhard Kerres Amelia - Search ViewClosed   Amelia   Updated August 9, 2024 at 5:31am   4 Most recent comment from Marko Davidović:Hello again,We covered this in our previous response we currently have no information on whether there will be a new search form, but all forms should be replaced with the new 2.0 versions. Until th ... Bonèta Van Staden booking hoursClosed   Amelia   Updated August 8, 2024 at 2:30pm   2 Most recent comment from Uroš Jovanović:Hello Bonèta,Thank you for reaching out to us.For that purpose, you will need to disable the "Use service duration for booking a time slot" option on the Amelia/Settings/General page.Please let me ... Shamika Jay Can we add Venmo payments with amelia?Closed   Amelia   Updated August 8, 2024 at 2:06pm   2 Most recent comment from Uroš Jovanović:Hello Shamika,Thank you for reaching out to us.Please check the following plugin that works with WooCommerce to enable Venmo payments.Let me know if that works for you or not. Matthew email confirmation not being received or sent to customersClosed   Amelia   Updated August 8, 2024 at 1:50pm   2 Most recent comment from Uroš Jovanović:Hello Matthew,Thank you for reaching out to us.An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their S ... Simone Donker NotificationsClosed   Amelia   Updated August 8, 2024 at 1:42pm   2 Most recent comment from Uroš Jovanović:Hello Simone,Thank you for reaching out to us.Please check the following video for this purpose, but please note that this video shows how to do this for events, same logic applies for services as wel ...