We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Pierre-Yves License activation problem after upgradeClosed   Amelia   Updated August 6, 2024 at 10:23am   2 Most recent comment from Uroš Jovanović:Hello Pierre-Yves,For that purpose, you will have to download the Standard version of the plugin that you can find on the TMS store. After that, install it on your website, clear the cache and it sh ... julie maillard mise a niveauClosed   Amelia   Updated August 6, 2024 at 10:13am   8 Most recent comment from Uroš Jovanović:Bonjour Julie, Merci pour la mise à jour à ce sujet. Ravi d'apprendre que le problème a été résolu. Je vais maintenant clôturer ce ticket. Kita-Osaka Institute for Integrated and Eclectic Psychotherapy I lost my data after upgrading from the free version to the starter version.Closed   Amelia   Updated August 6, 2024 at 8:44am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.There can be 2 options1. You did not upgraded it properly so the data is loset and you need to set everything from scratch againor2. Can you please check ... asimpleworker Le rendez-vous ne s'ajoute pas a google calendarClosed   Amelia   Updated August 6, 2024 at 8:20am   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.For this purpose, you can try and reconnect Google Calendar to the employee and test it out afterward if it works or not.Looking forward to your reply. Jereme Downs Handling quoted list of values in variableClosed   wpDataTables   Updated August 6, 2024 at 7:56am   9 Most recent comment from Aleksandar Vuković:Hello Jereme.Thank you for your patience.At this time, there's no way to pass multiple values in a single placeholder. Currently, the only way around this is to use Milos's advice: SELECT * ... David Subers Minimum Time Required QuestionClosed   Amelia   Updated August 6, 2024 at 7:54am   4 Most recent comment from Uroš Jovanović:Hello David,Thank you for clearing that up.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features ... Steven Redirect to confirmation pageClosed   Amelia   Updated August 6, 2024 at 7:43am   11 Most recent comment from Uroš Jovanović:Hello Steven,It should work now. We added the success() callback function needed for this JavaScript to work. We apologize for missing this in the previous response.  You can test it and adjust the ... Shahriar shuvo Inquiry About Payment Options for Your PluginClosed Pre-purchase questions for Amelia   Updated August 6, 2024 at 7:10am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Amelia itself doesn't handle the payments but we have integration with several payment systems such as: PayPal, Mollie, Stripe, WooCommerce, RazorPay ... André Macedo shopping layoutClosed   Amelia   Updated August 6, 2024 at 7:01am   8 Most recent comment from Marko Davidović:Hello Emi,We will not resolve your issue on someone else's ticket. Please open your own ticket and send us a video there and we will gladly help you there.We wish you all the best and hope you ha ... Ángel Moraga González QuestionClosed   Amelia   Updated August 6, 2024 at 5:59am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently this feature is not available in Amelia. This is not possible at this time Im afraid.In light of this, we encourage you to kindly ... Anuj Kumar How to remove from Amelia change the name VAT to GSTClosed   Amelia   Updated August 5, 2024 at 12:39pm   2 Most recent comment from Uroš Jovanović:Hello Anuj,Thank you for reaching out to us.For this purpose, you can change labels on the Amelia/Customize page.Please let e know if you need further assistance. Noor Gallery Custom timeClosed   Amelia   Updated August 5, 2024 at 11:38am   3 Most recent comment from Uroš Jovanović:Hello Noor,Glad to hear that you found the solution for this.I will have this ticket closed now. thompson law how to real time update the Google sheet as data source tableClosed Pre-purchase questions for wpDataTables   Updated August 5, 2024 at 11:37am   2 Most recent comment from Aleksandar Vuković:Hello Thompson.Thank you for reaching out to us.If I understood correctly, you want to update the Google Sheet by editing the data in wpDataTables. If that's true, unfortunately, it can't be ... Kazuki Customer PanelClosed   Amelia   Updated August 5, 2024 at 11:10am   2 Most recent comment from Uroš Jovanović:Hello Kazuki,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featu ... MANASSE Balogun How do I perform Conversion TrackingClosed   Amelia   Updated August 5, 2024 at 11:03am   2 Most recent comment from Stefan Petrov:Hi MANASSE,Thanks for reaching out to us. This would require a developers attention but before I reach out to them for more information, can you please provide a bit more information? We do have inst ...