As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Séréna text adjustment in Amelia Pop upClosed   Amelia   Updated August 13, 2024 at 7:22am   9 Most recent comment from Marko Davidović:Hello again,My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins that matter to our future custome ... Ravinder Regarding customisationClosed   Amelia   Updated August 13, 2024 at 5:57am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.We can not know or guarantee this. You can set emplyoee work hours as you wish as for customization we suggest that you take a look and test Amelia custom ... Pantelis Unknown column when filtering in a SQL wpDatatableClosed   Powerful Filters for wpDataTables   Updated August 12, 2024 at 11:53pm   4 Most recent comment from Miloš Jovanović:Hello Pantelis,Aleksandar is on vacation, so I will jump in.We are delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don� ... Gloria row grouping does not work correctlyClosed   wpDataTables   Updated August 12, 2024 at 6:17pm   4 Most recent comment from Miloš Jovanović:Hi Gloria,We are unable to reproduce the issue with our own data and also with your CSV data source.1. We tried as table linked from CSV.2. And we also tried when we import the CSV for a Manual Table, ... Erik Gallneby Support for personal data?Closed Pre-purchase questions for wpDataTables   Updated August 12, 2024 at 4:21pm   2 Most recent comment from Miloš Jovanović:Hi Erik,1. When it comes to each user inserting their own data :We have an easy built-in solution for that, if you need each user to only see and edit their own rows, please check out more on this Pa ... lucas Loading issueClosed   wpDataTables   Updated August 13, 2024 at 1:49pm   6 Most recent comment from Miloš Jovanović:Hi Lucas, In the meantime, I spoke with our developers, and they reviewed your use-case, based on what we saw from the screenshots and what we discussed on the ticket(s). Basically, if you plan to us ... Gladys S. Meeks Coconut'sClosed Pre-purchase questions for Amelia   Updated August 12, 2024 at 2:32pm   2 Most recent comment from Uroš Jovanović:Hello Gladys,Thank you for reaching out to us.Please let me know how I can assist you. Backtik Can't edit my current FormClosed   Amelia   Updated August 12, 2024 at 1:54pm   6 Most recent comment from Stefan Petrov:I meant you cant have two different booking forms of the same type. For example, you have a page 1 with the Step by Step v2 and you have a page 2 with the same Step by Step v2. If you change a color o ... Shane Terpstra Conditional FormattingClosed   wpDataTables   Updated August 12, 2024 at 1:18pm   2 Most recent comment from Miloš Jovanović:Hi Shane,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... Kevin Keller Costumizing doesn't workClosed   Amelia   Updated August 12, 2024 at 11:37am   7 Most recent comment from Stefan Petrov:Hi Kevin,You probably mean the booking form? The plugin should be activated already in Plugin section.You can refer to this link for more information regarding the setup. Mike Sutherland Questions about multiple Stripe accountsClosed   Amelia   Updated August 12, 2024 at 11:21am   4 Most recent comment from Stefan Petrov:Hi Nael,I guess this is also related to the same issue that we previously discovered ( I remember your ticket). It would need to be tested as well. I will forward the use case to the QA Team / Devs. Jacob S CPU Spikes & Server LoadClosed   Amelia   Updated August 12, 2024 at 11:06am   18 Most recent comment from Stefan Petrov:Hi Jacob,Will forward this to the developers, for sure. So far, we haven't had this many use cases, therefore there wasn't any "need" for this kind of solution/workaround. But, I guess it wo ... Bentouis amelia on app or available on iphoneClosed   Amelia   Updated August 12, 2024 at 10:55am   4 Most recent comment from Stefan Petrov:Hi Mike,I rushed a bit by saying that we won't make it in the future, but the same information remains. Amelia can be only used in the WP environment, I don't have the information on whethe ... DesignBurst Limited Is there any way to hide closed events from the Event list?Closed   Amelia   Updated August 12, 2024 at 10:09am   4 Most recent comment from Marko Davidović:Hello again,There is no other way at this time Im afraid. It does not matter if you upvote or create new suggestion we have a team that monitors this and from time to time new list is created and vote ... Katy García calendar view of available appointmentsClosed   Amelia   Updated August 12, 2024 at 9:39am   2 Most recent comment from Stefan Petrov:Hi Katy,Unfortunatelly, we don't have this option currently within Amelia features. Once a customer opens your booking form, he can only see the busy slots slots for a particular day. All other t ...