We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Daniel Custom booking Days and Times.Closed Pre-purchase questions for Amelia   Updated September 4, 2024 at 7:51am   2 Most recent comment from Uroš Jovanović:Hello Daniel,Thank you for reaching out to us.Yes, that is possible with the Special Days option on the Amelia/Employees page. With that feature, you can specific specific working hours on a specific ... Craig Tucker Sync with Google Calendar errorsClosed   Amelia   Updated September 4, 2024 at 7:43am   2 Most recent comment from Uroš Jovanović:Hello Craig,Thank you for reaching out to us.We found what the issue is. To resolve this, you will need to change the file in the ameliabooking/src/Application/Commands/Booking/Appointment/UpdateAppo ... Vrushabh Infozzle Sending different different notification for different serviceClosed   Amelia   Updated September 4, 2024 at 7:33am   2 Most recent comment from Stefan Petrov:Hi Vrushabh,Thanks for reaching out to us. All services created in the backend will be visible in the expanding menu when you create a new notification template. So, here - When creating a new notif ... Duncan Harding I have booking available on my end of website, on customers side its not showing upClosed   Amelia   Updated September 4, 2024 at 7:32am   4 Most recent comment from Uroš Jovanović:Hello Duncan,Glad to hear that the issue has been resolved.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on ... kadem Zoom User No DataClosed   Amelia   Updated September 4, 2024 at 7:28am   4 Most recent comment from Uroš Jovanović:Hello Kadem,Thank you for reaching back out to us.1. For that purpose, you will have to enable the "Allow booking below minimum capacity" option on the Amelia/Settings/Appointments page.2. Just change ... Andrei Tcaciuc Amelia Elementor widgetClosed   Amelia   Updated September 4, 2024 at 6:54am   10 Most recent comment from Stefan Petrov:Hi Andrei,No problem, i'm glad that i could help. If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day! Hans Podlipnik WaitlistClosed   Amelia   Updated September 4, 2024 at 6:42am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Not yet, and but there are some good news. Our developers are already working on his feature for a while. This is a pretty complex feature that requires t ... kearym Events Not WorkingClosed   Amelia   Updated September 4, 2024 at 6:35am   8 Most recent comment from Marko Davidović:Hello everyone,First of all kearym we are glad that all is fine with the new account. So the is related toonly htat user so some conflict of roles exist for that user (not only in WP user perhaps it ... Chris Day stated in appointment confirmationClosed   Amelia   Updated September 4, 2024 at 6:28am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently this feature is not available in Amelia. Amelia can only send them a date that they have chosen to book for their appointment. I ... Marguerite de Tanoüarn stripe feesClosed   Amelia   Updated September 4, 2024 at 6:20am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.1. They cannot be refunded automatically you must click on a refund button for them to be refunded.Payments passed through online payment methods (PayPal, ... Rafael Couto Dashboard bugsClosed   Amelia   Updated September 4, 2024 at 6:14am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.In your screenshots we can not conclude that Amelia has issue since we can not see this information.It shows that you do not have approved appointments fo ... payman ziaei couponClosed   Amelia   Updated September 4, 2024 at 6:07am   4 Most recent comment from Marko Davidović:Hello again,Yes, service must be chosen so that it can be applied on a booking form. And I agree this is a good suggestion and I will forward it to the appropriate sector but I can not make any promis ... Andrew I need lesson times to be 50 minutesClosed   Amelia   Updated September 4, 2024 at 6:03am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.You just need to see the default time slot step to 5 minutes for example in general setting and that is it.Should you have any further inquiries, we kindl ... hin recurring eventsClosed   Amelia   Updated September 4, 2024 at 4:56am   4 Most recent comment from Marko Davidović:Hello again,Yes, this is possible when you click on delete Amelia will ask id you want to delete only that one or all the following ones. So this way you should be able to achieve this.Should you have ... Uriah Price LTD dealClosed Pre-purchase questions for Amelia   Updated September 4, 2024 at 4:53am   8 Most recent comment from Marko Davidović:Hello again,We sincerely apologize for any frustration this may have caused and appreciate your understanding. To clarify, the recent price adjustment was not influenced by fluctuations in the exchang ...