We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Marco Improve Usability of Booking Form Layout and Vertical Scroll IssueClosed   Amelia   Updated September 3, 2024 at 6:13am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently this feature is not available in Amelia. What you want to achieve is not possible at this time I'm afraid. This would requir ... clovis hook amelia_get_providers_filterClosed   Amelia   Updated September 3, 2024 at 8:12am   8 Most recent comment from Marko Davidović:Hello again,This display cannot be randomized at the moment. However inside the booking form on the catalog page the employees will be shuffled cem SMS SenderClosed   Amelia   Updated September 3, 2024 at 5:53am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.We have alpha sender option where you should be able to set your name to show. Certain countries don't allow alpha sender id or require a registrati ... Marco van Wynbergen Update 7.5.1 to 7.7.1 backwards compatible?Closed   Amelia   Updated September 3, 2024 at 5:24am   4 Most recent comment from Marko Davidović:Hello again,You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will g ... whosred_sk Permissions bug and error logsClosed   wpDataTables   Updated September 2, 2024 at 3:23pm   2 Most recent comment from Miloš Jovanović:Hello,Unfortunately, we don't currently have any error Log which would show more details other than what comes up on that alert.You can make a development suggestion if you have an idea what you ... joaquin Activation tab not showingClosed   wpDataTables   Updated September 2, 2024 at 2:38pm   7 Most recent comment from Miloš Jovanović:Hi joaquin,I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets. Have a great d ... Timo Kirsten Google Calendar appointments not working properlyClosed   Amelia   Updated September 2, 2024 at 1:52pm   16 Most recent comment from Stefan Petrov:Hi Timo,Thanks again, I've managed to get the access now. It looks like it's working properly now. The issue was that your default appointment status is set to pending, but the option "inser ... carl martin Blank Line Selection in Column Sorting DropdownClosed   wpDataTables   Updated September 2, 2024 at 1:03pm   6 Most recent comment from Miloš Jovanović:Hi carl,I am glad to see this worked as a temporary workaround.We should have this bug fixed in one of our upcoming updates. It will be noted on the changeLog. You can certainly keep using this meth ... Deepak Kumar Email ConfigurationClosed   Amelia   Updated September 2, 2024 at 11:24am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Please go to the notifications section inspect the page then try and send test notifications and then if there are any issues you will see the error in th ... Orhan Osmanov catalog forms languageClosed   Amelia   Updated September 2, 2024 at 10:08am   6 Most recent comment from Stefan Petrov:Great, thanks for the feedback!If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day! Abby Storey Added 'p/h' after priceClosed   Amelia   Updated September 2, 2024 at 9:05am   4 Most recent comment from Stefan Petrov:Hi Abby,Apologies, but this would require a customization of the existing plugin. Unfortunatelly, at this moment, we do not do customizations, but if you want, I can forward this as a request. Richard Aubin No Shows and Follow UP EmailsClosed   Amelia   Updated September 2, 2024 at 8:57am   2 Most recent comment from Uroš Jovanović:Hello Richar,Yes, follow-up emails are only sent for appointments that have been marked as approved. If an appointment is marked as a "No Show" before the follow-up email is scheduled to be sent, the ... Ladislav Duban Amelia calendarClosed   Amelia   Updated September 2, 2024 at 7:52am   2 Most recent comment from Uroš Jovanović:Hello Ladislav,Thank you for reaching out to us.For that purpose, you can configure that with the Special Days feature in Amelia on the Amelia/Employees/Special Days page.Please let me know if that wo ... Erick Amelia usersClosed   Amelia   Updated September 2, 2024 at 7:36am   2 Most recent comment from Uroš Jovanović:Hello Erick,Thank you for reaching out to us.1. That's WordPress' default email for every new user. I don't know if you can disable it through WordPress settings, but I do know that ... simonmarchdug Translation issueClosed   Amelia   Updated September 2, 2024 at 7:35am   6 Most recent comment from Marko Davidović:Hello again,Your site is not set properly so we can not know if something else is causing this issue (this issue we did not see before for any other reason) you need to resolve this issue so that we c ...