We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

allanbezerra WpDataTable Separate Postgresql connectionClosed   wpDataTables   Updated August 7, 2017 at 8:33am   6 Most recent comment from [deleted]:Hi Allan,We are aware of this functionality importance but at this point we have really long to do list so we need to prioritize our development based on the number of request for feature.As I alread ... myean Exact match filterClosed   wpDataTables   Updated August 4, 2017 at 9:28am   8 Most recent comment from [deleted]:Hi myean, 1. Can you please provide me login credentials of http://futuristic1.alphawebdemo.info/futuristic-technic-electronic-products/inductor/ website so I can take a look at the exact filtering? ... hypercubemd Error message "Not Acceptable!"Closed   wpDataTables   Updated August 3, 2017 at 2:22pm   2 Most recent comment from [deleted]:Hi Gordon,Could you send me a temporary admin credentials so I can take a look. The ones that you already gave us doesn't work anymore nedcor42002 URL in mysql table not workingClosed   wpDataTables   Updated August 3, 2017 at 2:19pm   3 Most recent comment from [deleted]:HI nedcor42002,Could you send me a link so I can take a look? titusraj Insert/update into multiple mysql tablesClosed   wpDataTables   Updated August 3, 2017 at 1:03pm   6 Most recent comment from [deleted]:Hi Navin,There is no easy way to achieve this. In this moment you need to hardcode your solution in that file and I can't guarantee that we will not change it. Maybe the simplest way would be to imple ... Kate Somers Error Column 'pos' cannot be nullClosed   wpDataTables   Updated August 3, 2017 at 12:09pm   3 Most recent comment from [deleted]:Hi Kate,Glad to hear that you solved your problem and thank you for reporting it Jorge Carbwood Google Spreadsheets ErrorClosed   wpDataTables   Updated August 3, 2017 at 3:31am   4 Most recent comment from Jorge Carbwood:I was able to correct this issue,   nedcor42002 Button turn whiteClosed   wpDataTables   Updated August 2, 2017 at 4:03pm   10 Most recent comment from nedcor42002:Hi MilosI think it works fine now.ThanksJack Aaron Updating a data sourceClosed   wpDataTables   Updated August 1, 2017 at 12:53pm   5 Most recent comment from Aaron:Thank you for the information Miljko, we will probably try the MySQL option were we will then overwrite the data source at a later date.  nedcor42002 Can a row embed with hyperlinkClosed   wpDataTables   Updated August 1, 2017 at 12:32pm   4 Most recent comment from [deleted]:Hi nedcor42002,Our customization service price is 50$/hour. If you are interested in customization like that please send us full requirements in much more details as you can, so we can provide you acc ... malberga Wordpress Warning MessageClosed   wpDataTables   Updated August 1, 2017 at 11:37am   4 Most recent comment from [deleted]:Hi malberga,I've never seen this message before too. Can you please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ ... nedcor42002 Different fonts to WordPress ThemeClosed   wpDataTables   Updated August 1, 2017 at 9:52am   4 Most recent comment from [deleted]:Hi nedcor42002,Problem on your website is your theme style interference with our elements and that is the reason why filters look the way they look.If I remove all the styles from your theme our filt ... Corky Seevinck Table Sorting by Date on Client - doesn't sortClosed   wpDataTables   Updated August 1, 2017 at 9:42am   8 Most recent comment from [deleted]:Hi Corky,We will look to fix this issue for the next release. Thank you for reporting it. John Sklavounos Default filters to current date?Closed   wpDataTables   Updated August 1, 2017 at 9:15am   2 Most recent comment from [deleted]:Hi John,Thank you for the purchase.Unfortunately no, there is just option to set today's date for conditional formatting comparing, but this is good idea and we'll think to add this feature in some o ... SteveCliffAtos Template design - multiple filesClosed   Report Builder for wpDataTables   Updated July 31, 2017 at 3:54pm   2 Most recent comment from [deleted]:Hi Steve,Unfortunately something like this is not possible out of the box. At the moment it is possible just to generate one file per row, but not to generate reports by grouped rows.