We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

hhc7900 Grand Total in wpDataTablesClosed   wpDataTables   Updated July 20, 2017 at 9:21am   2 Most recent comment from Miloš Jovanović:Hi hhc7900,Thank you for your purchase.Unfortunately something like this is not possible. We support grouping for the columns but only one column can be grouped at the same time.Best regards. markram wdt_ID columnClosed   wpDataTables   Updated July 19, 2017 at 4:21pm   11 Most recent comment from Miloš Jovanović:Hi markram,When the issue like this happens ( everything on the backend is working but on the front end doesn't) the issue is related to the theme almost 99%.Some themes have their own files and scr ... aeky Export CSV UnicodeClosed   wpDataTables   Updated July 19, 2017 at 11:45am   2 Most recent comment from Miloš Jovanović:Hi aeky,Thank you for your purchase.Can you please send me the link of that table so I can take a look and give you my suggestion.Thank you. ERN_envato Setting background color has no effectClosed   wpDataTables   Updated July 19, 2017 at 10:57am   4 Most recent comment from Miloš Jovanović:Hi Sven,Can you please try to change the theme and see if it is working after that.Best regards. matthewfass Import More DataClosed   wpDataTables   Updated July 19, 2017 at 9:54am   2 Most recent comment from [deleted]:Hi matthewfass,Thank you for the purchase.Yes it is possible as long you are not creating Manual table by selecting Create a table by importing data from data source option on Create a Table page.If ... ccamp0021 Fixed HeadersClosed   wpDataTables   Updated July 19, 2017 at 9:52am   2 Most recent comment from Miloš Jovanović:Hi ccamp0021,Thank you for your purchase.this is a common request from our users but unfortunately something like this is not possible with the plugin build in features at the moment.Related to that, ... Jesse MySQL Table QueryingClosed   wpDataTables   Updated July 19, 2017 at 9:48am   2 Most recent comment from [deleted]:Hi Jesse,Thank you for the purchase."Hello there. I would like to know if in the new versions it is possible to query from two or more tables, using joins or something like that."It was always possib ... dageci Custom paid programming (only one function)Closed   wpDataTables   Updated July 18, 2017 at 2:16pm   2 Most recent comment from Miloš Jovanović:Hi Davor,Thank you for your purchase.Sorry to disappoint you but we do not have free developers to implement this feature for you at the moment. We are working on some new project and also on releasin ... SteveCliffAtos Not picking up field dataClosed   Report Builder for wpDataTables   Updated July 18, 2017 at 1:17pm   19 Most recent comment from [deleted]:Hi Steve,I am glad that you have resolved the issue. This explanation helps me as well Thank you.We'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this link. ... Ronald Studley Beta Release and other questionsClosed   wpDataTables   Updated July 18, 2017 at 11:40am   2 Most recent comment from Miloš Jovanović:HI Ronald,Thank you for your purchase.The Beta testing is over and we released the 2.0.1 update of our plugin which you can manually upgrade it by following this steps:1.) Download zip from this link ... murraymc Formula Column TotalsClosed   wpDataTables   Updated July 18, 2017 at 11:24am   2 Most recent comment from Miloš Jovanović:Hi Murray,Thank you for your purchase.Unfortunately sum or any other mathematical functions are not possible to implement with the formula columns and there is no easy workaround or some proper soluti ... murraymc Conditional FormattingClosed   wpDataTables   Updated July 18, 2017 at 11:22am   2 Most recent comment from Miloš Jovanović:Hi Murray,Thank you for your purchase.Please take a look at our documentation about conditional formating where you can find some useful hints how to format the data in the tables.Best regards. jcsatujp FormattingClosed   wpDataTables   Updated July 18, 2017 at 10:23am   7 Most recent comment from Miloš Jovanović:HI jcsatujp,Glad that you found the workaround, good job.Thank you for sharing your suggestion with us, we will consider this and hope that we will implement some similar feature for our future relea ... titusraj Unable to add any data after updateClosed   wpDataTables   Updated July 17, 2017 at 2:28pm   9 Most recent comment from Miloš Jovanović:Hi Titus,It looks like that theme adds some Z index to the modals and have some Custom CSS that is changing the opacity of the modal.I am not very familiar with the theme so I can not give you the pr ... hhc7900 Table WidthClosed   wpDataTables   Updated July 17, 2017 at 2:05pm   4 Most recent comment from Miloš Jovanović:Hi hhc7900,You manually select the width of the column by entering the desired px number ( for example 140px) or to put the percentage sign ( for example 40%) in the column settings for desired colu ...