We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

ERN_envato Lost custom JS after updateClosed   wpDataTables   Updated July 17, 2017 at 1:22pm   4 Most recent comment from Miloš Jovanović:Hi SvenIf you followed our upgrade process our plugin should not delete that custom JS.If you changed some settings and saved plugin settings with empty JS field all of code is gone from database, the ... Andrew DuPree Word documents downloaded as excelClosed   Report Builder for wpDataTables   Updated July 17, 2017 at 9:56am   16 Most recent comment from [deleted]:Hi Mkoche,Could you gave me a temporary admin access so I can take a look? If it is please open new ticket, make it private and send me credentials there. mkoche Show records box not workingClosed   wpDataTables   Updated July 17, 2017 at 9:19am   4 Most recent comment from Miloš Jovanović:HI Scott,Sure.Let me know the result.Best regards. Chrischi Conflict 2.0 & Thrive ThemesClosed   wpDataTables   Updated July 16, 2017 at 10:11pm   2 Most recent comment from Miloš Jovanović:Hi Christian,Thank you for your purchase.Can you please update the plugin to 2.0.1 version and tell me if you still have that same issue after the update.Best regards. lior_c form integrationClosed   wpDataTables   Updated July 16, 2017 at 9:51pm   2 Most recent comment from Miloš Jovanović:Hi lior_c,Thank you for your purchase.Sorry to disappoint you but unfortunately we do not support integration with forms at the moment.We are currently working on making the add on that will support ... Sovaptizza Plugin doesn't work after updateClosed   wpDataTables   Updated July 16, 2017 at 10:42am   6 Most recent comment from [deleted]:Hi Olga,You are welcome. We'd greatly appreciate it if you could take a minute and leave a review about version 2.0 on CodeCanyon on this link. Thanks!  wijedasa wpdatatable updateClosed   wpDataTables   Updated July 16, 2017 at 10:40am   2 Most recent comment from [deleted]:Hi wijedasa,Thank you for the purchase.Minimum requirements for out plugin to work is PHP 5.4. Please update the PHP version and then plugin should be activated without any problems. scotty6861 Plugin will not activateClosed   wpDataTables   Updated July 14, 2017 at 10:06pm   12 Most recent comment from Sovaptizza:Hello MilosI was able to activate wpDataTables after updating to PHP 5.6.Thank youOlga pakeri PDF CustomizationClosed   wpDataTables   Updated July 14, 2017 at 1:53pm   23 Most recent comment from Miloš Jovanović:Hi pakeri,It is stable.All of the major changes and functionality are working but we will need to launch 2.0.1 update because of some small issues with the files.Hope that this 2.0.1 version will be r ... dobsware There was an error while trying to save the table! Internal Server ErrorClosed   wpDataTables   Updated July 14, 2017 at 12:43pm   11 Most recent comment from Miloš Jovanović:Hi David,This blinking is the issue with the Stratus theme.Is it possible to change the theme until we found the proper solution for this. this is also happening when you click on New or Edit button ... jko5er Sort Select Filter with Read from table on page load enabledClosed   wpDataTables   Updated July 14, 2017 at 10:04am   2 Most recent comment from Miloš Jovanović:Hi jko5er,Thank you for your purchase.We are currently working on adding the option to sort that values ascending or descending. I think it will be released soon.Best regards. Séverin DAUVERGNE 1.7.1 upgrade fail the single-value settingClosed   wpDataTables   Updated July 14, 2017 at 9:22am   22 Most recent comment from Miloš Jovanović:HI bleu34,Glad to hear that you found the cause of the issue.Best regards. SeanCB FATAL ERROR - When I create manually or import an Excel FileClosed   wpDataTables   Updated July 13, 2017 at 3:18pm   22 Most recent comment from Miloš Jovanović:Hi SeanCB,It is not possible to make just one cell to be URL link but you can make the URL link columns.You can take a look at our documentation about URL columns.Pay attention to the formating which ... Priit Color and font setting dont save (version 2.0)Closed   wpDataTables   Updated July 13, 2017 at 12:35am   5 Most recent comment from atef_wagih:Hi,Sorry where is version 2?The version on Codecanyon has "Version 2 beta" in its main php file. and there are no update alerts when I check for new updates in my Wordpress installation.thanks. ERN_envato After update: PHP error in Admin CPClosed   wpDataTables   Updated July 12, 2017 at 9:50pm   10 Most recent comment from [deleted]:Hi Sven,Can you try to comment or delete the line #336  in file ../wp-content/plugins/wpdatatables/source/class.wdtbrowsetable.php: $this->screen->render_screen_reader_content('heading_list'); Also ...