We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

oneappsgroup JSON Web TokenClosed   wpDataTables   Updated November 2, 2017 at 8:18am   8 Most recent comment from Miloš Jovanović:Hi Rachel,Due to our support policy I must kindly ask you to open a ticket in pre purchase category questions where some of my colleges which are in charge of that section will give you an answer.You ... Paulo Lopes populate dynamic dropdown fields from mysql columnClosed   Formidable Forms integration for wpDataTables   Updated November 2, 2017 at 6:26am   5 Most recent comment from Isidora Markovic:Hi Paulo,It's no problem. If you have any more issues feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on t ... Jottes Filters not working on calculated query columnClosed   wpDataTables   Updated November 1, 2017 at 4:54pm   7 Most recent comment from Isidora Markovic:Hi Johannes,You are welcome. Martin Unable to create manual tablesClosed   wpDataTables   Updated November 1, 2017 at 4:32pm   10 Most recent comment from Isidora Markovic:Hi Martin,You are welcome.You should not have a problem with this at all, but if happen again and wdtGeneratedTablesCount stop on some number you have to change it to one number higher. James Stevenson Refresh on calculationClosed   wpDataTables   Updated November 1, 2017 at 4:25pm   4 Most recent comment from Isidora Markovic:Hi Jim,You are welcome.  Glad that you solved the issue.This feature should be working with null values also, so if you have problems with this in future feel free to open a new ticket, we will gl ... Paulo Lopes Datable Child row featureClosed   Formidable Forms integration for wpDataTables   Updated November 1, 2017 at 9:03am   2 Most recent comment from [deleted]:Hi Paulo,Maybe you could just use responsive feature for this functionality. You could set some columns to be hidden on tablet for example and set tablet width to 4000px or higher on Settings page. T ... Jottes Placeholders in filters not workingClosed   wpDataTables   Updated November 1, 2017 at 8:01am   4 Most recent comment from Isidora Markovic:Hi Johannes,Yes, for now it is possible only throw sql query.Thank you for your suggestion. I will forward this to my team to think about this like new feature in future. Kuljit how to export table accross environments?Closed   wpDataTables   Updated November 1, 2017 at 7:42am   2 Most recent comment from Isidora Markovic:Hi Kuljit,Thank you for your purchase.On this link you can fine guide for move site from local to production  or you can use Duplicator plugin to achieve this. When you do that check in database th ... jhilburn Date StampClosed   wpDataTables   Updated October 31, 2017 at 11:54pm   7 Most recent comment from jhilburn:Hi Johannes,I should have thought of that myself. I tried to modify the column I created through wptables the first time around but it would not update. Adding a column in this manner makes total sens ... napkinfinance Searching by ID does NOT workClosed   wpDataTables   Updated October 31, 2017 at 4:30pm   4 Most recent comment from Isidora Markovic:Hi napkinfinance,Sorry for misunderstanding, we saw that issue.That search is made for searching table name. I will forward this to my team to think about this like new feature in future. Thank you ... Aidan CSS identifier for chart creditsClosed   wpDataTables   Updated October 31, 2017 at 3:56pm   4 Most recent comment from Miloš Jovanović:Hi Aidan,Thank you for sharing your solution with us.I will note this one.Best regards. VMorgunov After update Impreza theme to 4.9 WpDataTable plugin start to create tables from number 4. (WpDataTable.table_4)Closed Pre-purchase questions for wpDataTables   Updated October 31, 2017 at 2:34pm   2 Most recent comment from [deleted]:Hi VMorgunov,Thank you for reporting this. I will added to possible bug list and if we could reproduce it it will be solved for next version of our plugin. If you have need for immediate help with ... lycappon Report Builder not able to generate a report on the front endClosed   Report Builder for wpDataTables   Updated October 31, 2017 at 12:48pm   2 Most recent comment from [deleted]:Hi lycappon,I will close this ticket and we will proceed on your other ticket because  I believe it is the same question. If it is not please reopen the ticket. Mark Lee highcharts - callbacks vs cssClosed   wpDataTables   Updated October 31, 2017 at 10:21am   2 Most recent comment from Miloš Jovanović:Hi Mark,Thank you for your purchase.Thank you for sharing the quicker solution for customizing the highcharts.I will also note this in case someone else is asking for this.Thank you again.Best regard ... Mark Lee Adding fontsClosed   wpDataTables   Updated October 31, 2017 at 6:43am   4 Most recent comment from Isidora Markovic:Hi Mark,You are welcome.