We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

spectrag Predefined ValuesClosed   wpDataTables   Updated October 31, 2017 at 6:43am   4 Most recent comment from Isidora Markovic:Hi spectrag,You are welcome.  Glad that we help you. If you have any more issues feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take a minute and lea ... napkinfinance Your Plugin is SLOWClosed   wpDataTables   Updated October 30, 2017 at 12:34pm   3 Most recent comment from Miloš Jovanović:Hi napkinfinance,Thank you for your purchase.Do you have any errors in your server log.Also the account that you provided me to your site is not an administrator level.Could you please confirm that t ... Todd Bentley Display table update time/dateClosed   wpDataTables   Updated October 30, 2017 at 11:47am   2 Most recent comment from Miloš Jovanović:Hi Todd,Thank you for your purchase.Unfortunately something like this is not possible with the plugin build in features at the moment.As a workaround I can suggest you to take a look at our documenta ... BTAlan Errors, errors everywhereClosed   wpDataTables   Updated October 30, 2017 at 10:13am   15 Most recent comment from Miloš Jovanović:Hi Alan,Glad that we solved the issue.You are welcome.If you like our plugin and support we'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this link. It means ... Eva-Maria Fatal error after updateClosed   wpDataTables   Updated October 29, 2017 at 10:41pm   3 Most recent comment from Isidora Markovic:Hi Eva-Maria,Thank you for your purchase.Can you please tell me which version of PHP do you use?Our plugin requires minimum version of 5.4 but is recommended to upgrade it to the 7+ version.If you ha ... tendoves attachments sizeClosed   wpDataTables   Updated October 29, 2017 at 10:31pm   2 Most recent comment from Isidora Markovic:Hi tendoves, Thank you for your purchase. Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.We can see that you open two same ticket ... Mark Lee Group Row ColoringClosed   wpDataTables   Updated October 29, 2017 at 9:12pm   6 Most recent comment from Isidora Markovic:Hi Mark,You are welcome.  Glad that we help you. accounts_introtime Formula to count stringClosed   wpDataTables   Updated October 29, 2017 at 8:58pm   4 Most recent comment from Isidora Markovic:Hi accounts_introtime,Sorry for late response. We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Yes we have our paid customization service, but if you want onl ... Kuljit Multiple imports excel/csv into manual table?Closed   wpDataTables   Updated October 27, 2017 at 4:50pm   4 Most recent comment from Miloš Jovanović:Hi Kuljit,Thank you for sharing your ideas and suggestion with us.I will add this on our TODO list so maybe we will implement it for the future updates.Best regards. Mark Lee Change Table Tools Button Font ColorClosed   wpDataTables   Updated October 27, 2017 at 4:49pm   6 Most recent comment from Miloš Jovanović:Hi Mark,The code that I gave you is a general one and sometimes it can not be applied that is why I asked you to send me the link of the table so I can give you precisely the right one.Glad  that you ... Effenmark Line Chart: Don't show null valuesClosed   wpDataTables   Updated October 27, 2017 at 1:09pm   5 Most recent comment from Miloš Jovanović:HI phantasm83I can see that my college is replied to your ticket so he will help you out for this case.Best regards. Privattina Filter on current user, Serialized PHP arrayClosed Pre-purchase questions for wpDataTables   Updated October 27, 2017 at 11:36am   4 Most recent comment from [deleted]:Hi Privattina,If I understood you correctly you try to find a way to filter the table by user?If this is the case you have an option to prefilter the table by entering “Predefined values” and th ... tumateix Save rules for all tablesClosed   wpDataTables   Updated October 27, 2017 at 9:37am   2 Most recent comment from Miloš Jovanović:Hi tumateix,Thank you for your purchase.Unfortunately this is not possible with the plugin features at the moment, and you must define the rules manually.Best regards. Arne Possible to merge cells and change the border?Closed Pre-purchase questions for wpDataTables   Updated October 27, 2017 at 9:22am   2 Most recent comment from [deleted]:Hi Arne,Thank you for the inquiry.Unfortunately it is not possible to create exact table like from the picture that you've sent me. We don't support merged cells at the moment so data from your last ... tumateix Same display and table tools settings for all tablesClosed   wpDataTables   Updated October 27, 2017 at 8:00am   2 Most recent comment from Isidora Markovic:Hi tumateix,Thank you for your purchase.Unfortunately we are not support templating at the moment. A few customers request this feature so we put that on the list to make this possible in future.You ...