We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Gokhan Ozcakir horizontal scrollbarClosed   wpDataTables   Updated November 20, 2017 at 11:56am   2 Most recent comment from Miloš Jovanović:Hi Gokhan Ozcakir,Thank you for your purchase.This can be achieved with adding some custom CSS.In this link you can find some more infromation also please note to change the min or max width in the w ... dobsware Report BuilderClosed Pre-purchase questions for wpDataTables   Updated November 20, 2017 at 11:38am   2 Most recent comment from [deleted]:Hi David Olim,Thank you for the inquiry and sorry for delayed reply.Something like that (similar but not the same) could be created with Report Builder except we don't support .pdf reports. For now y ... Marc relational and portalsClosed Pre-purchase questions for wpDataTables   Updated November 20, 2017 at 11:34am   6 Most recent comment from [deleted]:Hi Marc,"Can this addendum be updated to the existing table? Or does the table need to be recreated from scratch? Another way, perhaps, of looking at this, can the addendum be merged into the existin ... jjpascale entering dataClosed   wpDataTables   Updated November 20, 2017 at 9:18am   2 Most recent comment from Isidora Markovic:Hi jjpascale,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Unfortunately that will not work at the mo ... pat Azure SQLClosed Pre-purchase questions for wpDataTables   Updated November 20, 2017 at 8:30am   2 Most recent comment from [deleted]:Hi Pat,Thank you for your inquire.Unfortunately not at this moment. We do have plans to extend "separate connection" functionality to work with database systems other than MySQL so please stay tuned f ... volgram Exporting data in the tableClosed   wpDataTables   Updated November 20, 2017 at 6:35am   3 Most recent comment from volgram:We have solved this issue.  You can close this thread.  Thank you. dsarthurs1 WPdatatables settingClosed   wpDataTables   Updated November 19, 2017 at 11:35pm   2 Most recent comment from Isidora Markovic:Hi dsarthurs1,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Can you please tell me do you have instal ... Jottes German translation incompleteClosed   wpDataTables   Updated November 18, 2017 at 3:39pm   14 Most recent comment from arielo:hello, this helped me a lot, I wanted to consult additionally if it is possible to add a column that shows the author of the entry in the table. Thanks for you time. rbertilsson Saved filter for usersClosed Pre-purchase questions for wpDataTables   Updated November 17, 2017 at 3:54pm   2 Most recent comment from [deleted]:Hi Robin Bertilsson,Thank you for the inquiry.Unfortunately something like that is not possible out of the box features. It can be just achieved with some custom coding.You can try our sandbox site ... jko5er WpDatatables is no longer workingClosed   wpDataTables   Updated November 17, 2017 at 3:10pm   2 Most recent comment from Isidora Markovic:Hi jko5er,Thank you for your purchase.Can you please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the m ... frits updating from contactformClosed Pre-purchase questions for wpDataTables   Updated November 17, 2017 at 2:17pm   2 Most recent comment from [deleted]:Hi frits,Thank you for your inquire.Based on which contact form you are using you can either create MySQL based table or, if you are using one of the popular form builder plugin, you can use our addo ... Andrew Abbott Feature questionClosed Pre-purchase questions for wpDataTables   Updated November 17, 2017 at 12:14pm   4 Most recent comment from [deleted]:Hi Andrew,We are in the final stage of testing version which should be out in next couple of days. We plan to implement it in the version after that but I am not sure if this will actually happen so  ... Avi filtersClosed   wpDataTables   Updated November 17, 2017 at 7:32am   11 Most recent comment from Isidora Markovic:Hi Avi,You are welcome.  Glad that we solved the issue. If you have any more issues feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take a minute and ... areaticCV areatic Uploading filesClosed   wpDataTables   Updated November 16, 2017 at 6:00pm   2 Most recent comment from Miloš Jovanović:Hi areaticCV,Thank you for your purchase.Sorry to disappoint you but unfortunately something like this is not possible to change.Media uploader is something on a Wordpress side and even some code cu ... Robert Barnes Filter reset bugClosed   wpDataTables   Updated November 16, 2017 at 10:44am   2 Most recent comment from Miloš Jovanović:Hi Rob,Thank you for your purchase and for reporting this.I forwarded this issue to my team so it can be fixed for the upcoming version.Thank you again.Best regards.