We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

kerch installation licenseClosed   wpDataTables   Updated December 5, 2017 at 10:20am   2 Most recent comment from Isidora Markovic:Hi kerch,Thank you for your purchase.As we are using Envato as the marketplace for selling the product, their licensing policies apply: https://codecanyon.net/licenses/terms/regular Their policy i ... fusepros Page wont loadClosed   wpDataTables   Updated December 5, 2017 at 9:57am   2 Most recent comment from Isidora Markovic:Hi fusepros,Thank you for your purchase.We visit website that you provide and we see table to load.(attachment) Ary question about Users see and edit only own dataClosed   wpDataTables   Updated December 4, 2017 at 1:30pm   4 Most recent comment from Miloš Jovanović:Hi Ary,You can take a look at our documetnation video (from 3:20). Hope this can help you out.Best regards. ybzybz changing table header fontClosed   wpDataTables   Updated December 4, 2017 at 10:35am   4 Most recent comment from Miloš Jovanović:Hi Yoram,You are welcome.Best regards. ybzybz Fail to update a fieldClosed   wpDataTables   Updated December 4, 2017 at 9:55am   6 Most recent comment from Isidora Markovic:Hi Yoram,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.You have option "Render in modal" on FILTERING tab in column settings for c ... ybzybz Issues with caching in front endClosed   wpDataTables   Updated December 4, 2017 at 9:49am   21 Most recent comment from Isidora Markovic:Hi Yoram,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.You are welcome. Katy Fendall Plugin not respondingClosed   wpDataTables   Updated December 4, 2017 at 9:00am   2 Most recent comment from Isidora Markovic:Hi Kristin,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.For tables with server-side processing only ... Jose Antonio Aguirre WpTableClosed Pre-purchase questions for wpDataTables   Updated December 4, 2017 at 8:53am   2 Most recent comment from [deleted]:Hi Jose Antonio Aguirre,Thank you for your inquire.We do have most of the frontend translated to Spanish and we write a tutorial on how to translate all other strings to desirable language - Document ... Jottes Modify first day of the week (date picker)Closed   wpDataTables   Updated December 4, 2017 at 8:27am   23 Most recent comment from Jottes:Thank you for the detailed explanation - looks like this worked now. :-) tcghs Multi-Line Edit Field Not WorkingClosed   wpDataTables   Updated December 4, 2017 at 7:07am   15 Most recent comment from Isidora Markovic:Hi Michael, Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.You are welcome. This is working if you have new versions of libxml. ... rbalcom Table Column TypeClosed   wpDataTables   Updated December 3, 2017 at 9:03pm   8 Most recent comment from Miloš Jovanović:Hi rbalcom,The issue is that the google spreadsheet file is not properly created. You must remove all of the formatting from the file. Here is the link from my spreadsheet that I created from your f ... Marv outputting table dataClosed   wpDataTables   Updated December 3, 2017 at 8:39pm   2 Most recent comment from Miloš Jovanović:Hi Marvin,Thank you for your purchase.Unfortunately something like this is not possible with the plugin built in features at the moment.I personally do not know any other plugin that might help but I ... James Stevenson Map specific cells to textClosed   wpDataTables   Updated December 3, 2017 at 8:37pm   2 Most recent comment from Miloš Jovanović:Hi Jim Lang,Thank you for your purchase.Glad to hear that you are satisfied with our product.Unfortunately shortcodes for single cell is not yet available. We developed new Addon and waiting for its ... John Sklavounos On duplicate key processingClosed   wpDataTables   Updated December 3, 2017 at 8:27pm   4 Most recent comment from Miloš Jovanović:HI Bulent,Unfortunately we are currently finished developing new Addon and adding some features that are more requested from our users.Your suggestion is on our TODO list and I hope that it will be i ... schuster211 Error using wptablesClosed   wpDataTables   Updated December 1, 2017 at 12:09pm   4 Most recent comment from Miloš Jovanović:Hi schuster211,Unfortunately it is very difficult for me to debug this kind of issue if I can not see the plugin and try to find the problem.Is there any possible way that you send me that MySQL file ...