We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

peterjuffer frontend editingClosed   Formidable Forms integration for wpDataTables   Updated December 1, 2017 at 11:19am   4 Most recent comment from [deleted]:Hi peterjuffer,I glad to hear that you manage to find the solution yourself, congrats for that. As I mentioned before we are already working on solution for this problem and I hope that it will be re ... Mike Heine Filters and Sorting CapibilitiesClosed Pre-purchase questions for wpDataTables   Updated December 1, 2017 at 11:15am   3 Most recent comment from [deleted]:Hi Mike and Marcio,Thank you for your inquire.As Marcio already correctly suggested we do have advanced filtering which works very similar to your example. You can find all the information about it i ... tendoves user editClosed   wpDataTables   Updated December 1, 2017 at 9:41am   4 Most recent comment from Isidora Markovic:Hi tendoves,We saw the issue and it's probably some css conflict with the theme or another plugin.Can you please provide me a temporary WP-admin login for your site where this happens, so we could lo ... jiri Selectbox on foregin tableClosed   wpDataTables   Updated December 1, 2017 at 7:22am   4 Most recent comment from Isidora Markovic:Hi jiri,We are glad that now everything is working fine.Best regards. Stephen Pasquini Change url to &#128279Closed   wpDataTables   Updated November 30, 2017 at 11:57am   2 Most recent comment from Isidora Markovic:Hi stephenpasquini,Thank you for your purchase.If you are using Url column type for that links my suggestion is to use || for that. You can read more about that in our documentation on this link. sipc wpdatachart "formatting and preview" brokenClosed   wpDataTables   Updated November 30, 2017 at 9:30am   8 Most recent comment from Miloš Jovanović:Hi Robert,This does not look like the memory issue because if that is the case you would not be able to create any tables or charts.This looks like the issue is with some other plugin or theme, which ... Mark Lee Can't Edit MySQL TableClosed   wpDataTables   Updated November 30, 2017 at 9:10am   6 Most recent comment from Isidora Markovic:Hi Mark, Can you please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and ... Stephen Pasquini Remove Prefix as a Conditional in certain cellsClosed   wpDataTables   Updated November 30, 2017 at 8:54am   2 Most recent comment from Miloš Jovanović:Hi stephenpasquini,Thank you for your purchase.Sorry to disappoint you but unfortunately something like this is not possible with the plugin built in features at the moment.Best regards. nandrei89 Number format when uploading from excel fileClosed   wpDataTables   Updated November 30, 2017 at 8:48am   10 Most recent comment from Isidora Markovic:Hi nandrei89,You are welcome.  Glad that we help you. If you have any more issues feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take a minute and le ... jko5er Edit and Filter possible?Closed   wpDataTables   Updated November 30, 2017 at 4:46am   12 Most recent comment from Lethalmiko:@jko5er, Please note that there are five options at the beginning of creating a table. Two of these are "Create a table linked to an existing data source" (first option) and "Generate a query to MySQ ... jhilburn Fixed Column WidthClosed   wpDataTables   Updated November 29, 2017 at 4:29pm   4 Most recent comment from Miloš Jovanović:Hi jhilburn,No problem at all.Glad to help you out.Best regards. David_Gascon Fixed Pre Filter TableClosed   wpDataTables   Updated November 29, 2017 at 12:49pm   5 Most recent comment from Miloš Jovanović:Hi David_Gascon,You can take a look at our documentation where you can see how you can define possible values list for select box, first you must go to column settings for desired column. In “Dat ... Chris Norstrom Can I use WP-DataTables to display custom posts types?Closed Pre-purchase questions for wpDataTables   Updated November 29, 2017 at 11:55am   2 Most recent comment from [deleted]:Hi Chris, We do have option to create table based on wordpress database entries. There is a wizard which helps you to write a query by choosing all the columns that you need without any knowledge o ... Rob Church Feature request for URL Link ColumnsClosed   wpDataTables   Updated November 29, 2017 at 10:57am   6 Most recent comment from Miloš Jovanović:Hi robchur,Thank you very much for the 5 star review.If you have any more issues feel free to open a new ticket, we will gladly help.Best regards. jason_gelsomino New Button not showing up on Table ToolsClosed   wpDataTables   Updated November 29, 2017 at 10:55am   2 Most recent comment from Miloš Jovanović:HI jason_gelsomino,Thank you for your purchase.If you are referring to New, Edit and Delete button, those buttons are only visible if the table is editable.You can take a look at our documentation wh ...