We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Alistair Mills Report generation fails with 2.0.2Closed   Report Builder for wpDataTables   Updated December 28, 2017 at 8:36am   7 Most recent comment from [deleted]:Hello Alistair,Glad to hear that it's working now. Merry Christmas.  Jake Morag Table functionality questionClosed   wpDataTables   Updated December 27, 2017 at 10:31am   14 Most recent comment from Miloš Jovanović:Hi Jake,The add on is released. You can find more information on this link.You can see some examples in our documentation.Best regards. ShopFloorAutomations Export Data to move to new siteClosed   wpDataTables   Updated December 26, 2017 at 4:08pm   6 Most recent comment from Isidora Markovic:Hi ShopFloorAutomations,You are welcome.  Glad that we help you. If you have any more issues feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take a mi ... Beli Conditional Format for multiple columnsClosed   wpDataTables   Updated December 26, 2017 at 6:39am   4 Most recent comment from Isidora Markovic:Hi Beli,Sorry for disappointment, but that is not possible with built in features of the plugin. You can set Conditional formatting which will be applied just for one column. fergusrae Popup for NEW in front end editing hidden on the left side of pageClosed   wpDataTables   Updated December 25, 2017 at 3:13pm   18 Most recent comment from Miloš Jovanović:HI Fergus,The pleasure is mine.Thank you.Merry Christmas to you and enjoy your holiday.Best regards. Akash How to secure data if we are using php serializationClosed Pre-purchase questions for wpDataTables   Updated December 25, 2017 at 10:18am   2 Most recent comment from [deleted]:Hi Akash,Thank you for the inquiry."My wordpress site requires a login to view any page. And I can not make the data public. what will you suggest to protect the data and use php serialization array?" ... kittisak Kaewneam find Insert Link Button in HTML EditorClosed Pre-purchase questions for wpDataTables   Updated December 25, 2017 at 10:15am   4 Most recent comment from [deleted]:Hi kittisak,If plugin is already brought please open a support ticket in wpDataTables category with your purchase key and on of our support agents will provide you help. This category is intended jus ... hubertdejong URL Link - Open in new tab not workingClosed   wpDataTables   Updated December 25, 2017 at 7:27am   7 Most recent comment from Isidora Markovic:Hi hubertdejong,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.We are glad that everything is working fine.Best regards. hubertdejong Empty number field blank not 0Closed   wpDataTables   Updated December 22, 2017 at 3:14pm   2 Most recent comment from Isidora Markovic:Hi hubertdejong,Thank you for your purchase.We are glad that you found a solution. N M Pattnaik Specify fonts fo columnsClosed Pre-purchase questions for wpDataTables   Updated December 22, 2017 at 2:43pm   5 Most recent comment from N M Pattnaik:Hello Miljko,Thanks for all the help - the ticket may now be closed.Nikhil James todd Filters for wpdatatablesClosed Pre-purchase questions for wpDataTables   Updated December 22, 2017 at 12:20pm   4 Most recent comment from [deleted]:Hi James,Unfortunately they do not work as you described but please take a look at built in options and maybe you can find work around for your request.  RobBob888 Tables are not workingClosed   wpDataTables   Updated December 22, 2017 at 11:51am   3 Most recent comment from Isidora Markovic:Hi RobBob888,Thank you for your purchase. There was some issue with auto update, so my suggestion is to update the plugin manually by following this steps: 1.) Download zip from this link 2.) Use ... N M Pattnaik Importing MySQL table into sandboxClosed Pre-purchase questions for wpDataTables   Updated December 22, 2017 at 10:51am   4 Most recent comment from [deleted]:Hi Nikhil,It is not easy for me to set up table where you can actually test it but I tested it in my local environment and record the output. As I can see it works normally. My only suggestion would ... jamesoborny Shortcode in cellClosed   wpDataTables   Updated December 22, 2017 at 10:18am   2 Most recent comment from Miloš Jovanović:HI Jim,Thank you for your purchase. Sorry to disappoint you but unfortunately shortcodes in the cells are not possible to achieve with the plugin built in features at the moment.Best regards. diamondw Yesterday wpdatatables updated on its own. Now all the formatting is broken and it won't let me create new tablesClosed   wpDataTables   Updated December 22, 2017 at 8:16am   9 Most recent comment from Isidora Markovic:Hi diamondw,We notice when you try to search you get this error in browser.(attachment)The 500 Internal Server Error is a server-side error, meaning the problem probably isn't with your computer, I ...