We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Glenn Patric Table config screen is blankClosed   wpDataTables   Updated August 20, 2018 at 8:23am   3 Most recent comment from Isidora Markovic:Hi Glenn,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.I am glad that you found what cause the issue. ... Daniel Proctor Searching With Concatenated QueriesClosed   wpDataTables   Updated August 20, 2018 at 7:48am   2 Most recent comment from Isidora Markovic:HI Daniel,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days. If your MySQL-query based wpDataTable doesn ... cpshart update and delete a row failingClosed   wpDataTables   Updated August 20, 2018 at 7:22am   2 Most recent comment from cpshart:HiI have solved the problem the id column Change Column EDITING, Column cannot be empty setting was Enabled.Although the column cannot be empty, as it is auto incremented given by the table definitio ... kiprasbiel Integration with other payment systemsClosed   Amelia   Updated August 17, 2018 at 2:08pm   4 Most recent comment from [deleted]:Hi kiprasbiel,The update with WooCommerce integration will be very soon in the next couple of days. kiprasbiel Multiple datesClosed   Amelia   Updated August 17, 2018 at 2:07pm   2 Most recent comment from [deleted]:Hi kiprasbiel,Thank you for your inquiry.Unfortunately, something like this isn't possible at the moment. It would be great if you could vote for this feature on our list here. We plan to follow cust ... anniengo How to empty a Manual tableClosed   wpDataTables   Updated August 17, 2018 at 12:54pm   3 Most recent comment from anniengo:OK, thanks for the quick response! Aditya Lele Charts based on User InputsClosed   wpDataTables   Updated August 17, 2018 at 12:07pm   2 Most recent comment from Isidora Markovic:Hi Aditya,Thank you for your purchase.If I understand you right, you can use option Follow table filtering in chart wizard. Then insert both table and chart on same page. When you filter the table ch ... Aditya Lele Dynamic Title in WP Data ChartsClosed   wpDataTables   Updated August 17, 2018 at 11:40am   2 Most recent comment from Miloš Jovanović:Hi Aditya,Thank you for your purchase.Sorry to disappoint you but unfortunately something like this is not possible to achieve with the plugin built in features at the moment.In order to change the ... Jason Barrie WPDataTables errors when trying to saveClosed   wpDataTables   Updated August 17, 2018 at 11:35am   6 Most recent comment from Isidora Markovic:Hi Jason,Can you please tell me which version of plugin you are using? (We can't login in with credentials that you provide to check this) Those notices and that fatal error because of issue with mys ... digimech425 Detail pageClosed   wpDataTables   Updated August 17, 2018 at 11:04am   4 Most recent comment from Miloš Jovanović:Hi digimech425, This is something like master detailed table which is on our TODO list to implement in some of our future updates of the plugin. Maybe this workaround might help you out. You can ... chandracly How to hide empty row?Closed   wpDataTables   Updated August 17, 2018 at 10:55am   5 Most recent comment from Miloš Jovanović:HI chandracly,Unfortunately I can not login with this credentials below ( attachment)Can you please investigate this.Best regards. schompadmin Results show only 10 rowsClosed   wpDataTables   Updated August 16, 2018 at 12:58pm   7 Most recent comment from Miloš Jovanović:Hi schompadmin,Unfortunately we did not encounter this request for the php array file from the directory so I can not give you precisely the answer for this. If we found out the best and proper solut ... orjanmen Merge columnsClosed   wpDataTables   Updated August 16, 2018 at 10:44am   2 Most recent comment from Miloš Jovanović:Hi orjanmen,Thank you for your purchase.If you are doing this maybe the best option will be to prepare  MySQL view (a stored query), which will return the data that you need, call it e.g. “view1 ... OscarJPaniagua How to Create a Table or View of Multiple Tables, that can be edited from Front-endClosed   wpDataTables   Updated August 16, 2018 at 10:03am   2 Most recent comment from Miloš Jovanović:Hi OscarJPaniagua,Thank you for your purchase.If you take a look at our documentation you will see this noticeOnly one MySQL table can be edited at a time. Queries from multiple tables with joins ca ... hulabula URL Link not filteringClosed   wpDataTables   Updated August 16, 2018 at 9:56am   3 Most recent comment from Miloš Jovanović:Hi hulabula,Thank you for your purchase. If your MySQL-query based wpDataTable doesn’t work correctly with server-side processing, probably this is happening because wpDataTables server has proble ...