We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Bart De Bock Events confirmation mailClosed   Amelia   Updated September 26, 2024 at 8:05am   4 Most recent comment from Stefan Petrov:You are welcome, Bart. Looking forward to hearing from you regarding the other questions or issues. Have a nice day! Konstantinos I would like to add manually my clients from another systemClosed   Amelia   Updated September 26, 2024 at 7:50am   6 Most recent comment from Marko Davidović:Hello again, We will do that and should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there. We wish you all the best a ... Mike Sutherland Mega Menu not workingClosed   Amelia   Updated September 26, 2024 at 7:40am   6 Most recent comment from Uroš Jovanović:Hello Mike, Thank you for the update on this. I am sending you a version of the Amelia plugin with fix applied. Here is the link to download it as well: https://we.tl/t-lWnpO9G8H8 Let me know if that ... Ioannis Create zoom meeting using an external form.Closed   Amelia   Updated September 26, 2024 at 7:24am   4 Most recent comment from Marko Davidović:Hello again, When you have several questions or issues which are not related to the title of the active ticket, please open a new ticket, and we will help you there. In that way, issues and questions ... Konstantinos Stravogiannis Waiting list(?)Closed   Amelia   Updated September 26, 2024 at 7:01am   8 Most recent comment from Marko Davidović:Hello again, Yes, the waiting list has been implemented and this is only for events not for services. For services you can set for example that status is pending and in settings appointment settings y ... Alexandre Castro Schedule visibility of a serviceClosed   Amelia   Updated September 26, 2024 at 5:58am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Once again we do not quite understand what you want to achieve so we will explain how Amelia works and what you can achieve. When you create packages thi ... Joe Bond Sorting a table with blank cellsClosed   wpDataTables   Updated September 25, 2024 at 9:45pm   4 Most recent comment from Miloš Jovanović:Hi Joe, I see what you mean. For the time being, we don't have any custom way to achieve it, unfortunately. I will keep checking with our developers over time - if we find any custom workaround t ... Sabrina Salazar Creating gift certificate codesClosed   Amelia   Updated September 25, 2024 at 8:47pm   2 Most recent comment from Uroš Jovanović:Hello Sabrina, Thank you for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fe ... Bart De Bock Customer panel only for appointment bookingsClosed   Amelia   Updated September 25, 2024 at 8:44pm   4 Most recent comment from Uroš Jovanović:Hello Bart, Glad to be able to assist you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version ... Alan Todd Action on row clickClosed   wpDataTables   Updated September 25, 2024 at 5:28pm   1 Most recent comment from Alan Todd:Hi Milos,I'm baaaack! Hope you're doing well. I'm hoping to be able to click on an image in a table column and launch a new page, passing the image's filename to the new page. Is ... Daniel Is there a way to configure "At least bookings"Closed   Amelia   Updated September 25, 2024 at 3:51pm   2 Most recent comment from Uroš Jovanović:Hello Daniel, Thank you for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fea ... VERSASPHERE Urgent: System Issues Affecting PaymentsClosed   Amelia   Updated September 25, 2024 at 3:46pm   15 Most recent comment from Uroš Jovanović:Hello, Glad to be able to assist you. Please let me know if you have any other questions. Milan Data CalculationClosed   wpDataTables   Updated September 25, 2024 at 12:50pm   2 Most recent comment from Miloš Jovanović:Hi Milan, Sorry to disappoint you, but at this time, we don't have any workaround to move the calculation row above the headers, when it's part of the table. 2. We are also unable to provid ... Jérôme Problème lors de l'ajout d'employéClosed   Amelia   Updated September 25, 2024 at 12:34pm   4 Most recent comment from Stefan Petrov:Great, thanks for the feedback. If you have any other questions, please open a new ticket and we will gladly help you there. Have a nice day!   Georgi Vasilev Wrong time FROM - TO in notification emailsClosed   Amelia   Updated September 25, 2024 at 12:35pm   9 Most recent comment from Marko Davidović:Hello again, We have just tested this and we still do not have an issue and we cannot replicate this  Looking forward to your reply.