As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

Bouzin custom “Amelia Employee”Closed   Amelia   Updated September 27, 2024 at 1:19pm   5 Most recent comment from Uroš Jovanović:Hello Bouzin, Thank you for the update on this. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fea ... Justin Healy New licenseClosed   Amelia   Updated September 27, 2024 at 11:50am   2 Most recent comment from Marko Davidović:  Hello there, Thank you for reaching out to us. Most likely you do not have Elite license installed since this must be set manually. You can download Amelia from this link https://we.tl/t-QPwv8SSfTp ... brian demo contentClosed   Amelia   Updated September 27, 2024 at 11:45am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. The demonstrations showcased on our website are created using WP Bakery and/or Elementor, resulting in straightforward website pages. As of now, these de ... Sandrine Abibo Non-functional notification for appointment remindersClosed   Amelia   Updated September 27, 2024 at 11:23am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We can only help with regular notifications. Since they are working and reminder one does not for that you need to reach out to your hosting provider. Fo ... David ActualizaciónClosed   Amelia   Updated September 27, 2024 at 11:16am   2 Most recent comment from Marko Davidović:  Hello there, Thank you for reaching out to us. You can download Amelia from this link https://we.tl/t-p3W2c2it8U We are sending you a short instruction on how to update Amelia to the latest version ... Mandy Oldfield fortnightly serviceClosed   Amelia   Updated September 27, 2024 at 11:14am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. The only other option that we can offer is to create special days in the employee modal. But both option require a lot of manual entires so perhaps it is ... Chad Hardy Multiple appointment openings for the same time slotClosed   Amelia   Updated September 27, 2024 at 10:54am   5 Most recent comment from Uroš Jovanović:Hello Chad, To set up working hours like you mentioned, you will need to set up working hour period on the Amelia/Employees/Work hours page. Here is a video on how to set this up. In regards to the ot ... Charlotte Problème récurrents plateformeClosed   Amelia   Updated September 27, 2024 at 10:25am   6 Most recent comment from Uroš Jovanović:Bonjour Charlotte, Merci pour les identifiants. Veuillez tester maintenant et faites-moi savoir si cela fonctionne ou non. Dans l'attente de votre réponse. Lily Graham No accurate time zone in my areaClosed   Amelia   Updated September 27, 2024 at 8:43am   5 Most recent comment from Uroš Jovanović:Hello Lily, Thank you so much for your patience. I understand how important it is to have the correct time zone for your city, especially when managing appointments and schedules. The time zone option ... Jeroen Jeeninga Standard licence doenst workClosed   Amelia   Updated September 27, 2024 at 8:28am   5 Most recent comment from Stefan Petrov:Hi Jeroen, There is a section called Plugins, here it is  You need to deactivate and remove Amelia from here  And then install Amelia Standard again. You would then need to enter the purchase code ... Petra Henniger von Wallersbrunn Costumer FielsClosed   Amelia   Updated September 27, 2024 at 8:05am   4 Most recent comment from Stefan Petrov:Hi, no problem, as long as we are on the right path. Make sure to open a new ticket regarding a new subject and we will kindly provide assistance.    Paul Swaak permissionsClosed   Amelia   Updated September 27, 2024 at 7:49am   4 Most recent comment from Stefan Petrov:Hello AJ, Well, the workaround would be to change the permissions manually with the third-party editor such as the User Role editor. This allows you to change the permissions (read / write) for a spec ... Francesca Kendall Not displaying service imageClosed   Amelia   Updated September 27, 2024 at 7:27am   2 Most recent comment from Stefan Petrov:Hi Francesca, I hope you are doing well. Make sure that the service has a picture added in the Service settings. The catalog booking form shows the service information from here, so you want to make s ... Geoffrey Lecerf API update employee weekdayClosed   Amelia   Updated September 27, 2024 at 7:25am   12 Most recent comment from Stefan Petrov:Hi Nicolas, Please, feel free to continue the conversation on this ticket with my colleague. He will investigate further and provide the answer. I'm sure that he will come up with the solution.  Yijin There is no way to change the custom price of an established event after the updateClosed   Amelia   Updated September 27, 2024 at 6:28am   6 Most recent comment from Marko Davidović:  Hello there, Thank you for reaching out to us. Please do not write more than once on the ticket because it sends it to the end of the queue. We work on the tickets in order as they arrive, and eac ...