As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Konstantinos Sofianos Common amelia settings across multisiteClosed   Amelia   Updated October 1, 2024 at 3:32pm   2 Most recent comment from Uroš Jovanović:Hello Konstantinos, That sounds like the multi-vendor option. Currently, Amelia doesn't have the multi-vendor option. There is a possibility that it will be available in the future with the devel ... Antony Newby Creating eventsClosed   Amelia   Updated October 1, 2024 at 2:38pm   7 Most recent comment from Uroš Jovanović:Hello Anthony, Please check the following link where you can download the newly-fixed version of Amelia: https://we.tl/t-74uddUJpIF Please let me know if that works for you. Richard Malone Marking AttendanceClosed Pre-purchase questions for Amelia   Updated October 1, 2024 at 1:36pm   2 Most recent comment from Uroš Jovanović:Hello Richard, Thank you for reaching out to us. Yes, in Amelia, there is an option to set certain bookings as a no-show. That could work great for your purposes. Please let me know if you have any ot ... felipe marquez villena Back up AmeliaClosed   Amelia   Updated October 1, 2024 at 1:08pm   4 Most recent comment from Stefan Petrov:  Hola Felipe, Cinco dominios (o tener múltiples dominios en general) significa que puedes usar la misma licencia en varios dominios. Pero, en tu caso, podrías simplemente transferir tus t ... Rene Baas Custom lock-codes for customersClosed   Amelia   Updated October 1, 2024 at 1:00pm   2 Most recent comment from Uroš Jovanović:Hello Rene, Thank you for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featu ... Nigel Events and SyncingClosed   Amelia   Updated October 1, 2024 at 12:51pm   68 Most recent comment from Aleksandar Vuković:Hey Nigel. Thanks for your patience with this. I totally get how overwhelming it can be to receive multiple invitation emails for recurring events. I’m sorry for any frustration this has caused for ... varia bonora PaypalClosed   Amelia   Updated October 1, 2024 at 11:14am   4 Most recent comment from Stefan Petrov:Hi Varia, No problem of course. But, please note that tickets are closed automatically after a week, but you can reply and it will automatically reopen.  Mathias Duration of booking problemClosed   Amelia   Updated October 1, 2024 at 10:41am   2 Most recent comment from Stefan Petrov:Hello Mathias, Thanks for reaching out to us. Unfortunatelly, this is not possible to configure currently. Amelia is not really suitable for multi-day booking, since the maximum service duration is 24 ... Michael Etokakpan Changer Customer to EmployeeClosed   Amelia   Updated October 1, 2024 at 10:28am   2 Most recent comment from Stefan Petrov:Hi Michael, I hope you are doing well. You would need to create a new employee and then change the WP user role to an employee for the already existing customer. By changing this role, it would be vis ... Joao Matos RRequest failed with status code 403Closed   Amelia   Updated October 1, 2024 at 10:00am   9 Most recent comment from Stefan Petrov:You are welcome, Joao. If you have any other questions, please open a new ticket and we will gladly help you there. Have a nice day!   Caterina Colore Lato Tessera CategoriaClosed   Amelia   Updated October 1, 2024 at 9:04am   4 Most recent comment from Stefan Petrov:Prego, Caterina. Sono felice di poterti aiutare. Se hai altre domande, ti preghiamo di aprire un nuovo ticket e saremo felici di aiutarti lì. Buona giornata! Ken Park Unable: Same-day booking onlyClosed   Amelia   Updated October 1, 2024 at 8:59am   4 Most recent comment from Stefan Petrov:Hello Ken, It has been forwarded to the developers, but we are looking forward to adding this in future updates. There is no ETA at this moment, but, you can certainly follow our changeLog page if yo ... shawn google calendar timesClosed   Amelia   Updated October 1, 2024 at 8:47am   6 Most recent comment from Stefan Petrov:Hi shawn, Please make sure that the timezone settings are properly configured, as well. Timezone should be configured to the nearest city in your timezone, as well as the employee and Google Calendar. ... hin editing eventClosed   Amelia   Updated October 1, 2024 at 8:28am   4 Most recent comment from Marko Davidović:Hello again, We can cannot guarantee that something will work or not with role plugins since we are not familiar with them and Amelia does not have any integration with any of them. Glad to hear that ... Nael Error "No such customer " Stripe ConnectClosed   Amelia   Updated October 1, 2024 at 8:23am   4 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad if we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gl ...