We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Bernhard Kerres Catalogue Booking FormClosed   Amelia   Updated September 24, 2024 at 7:42am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You need to change this incorrect customize booking form You need to change these labels on few steps so please go through each step and each label sett ... Michał BLIK payments via StripeClosed   Amelia   Updated September 24, 2024 at 7:33am   5 Most recent comment from Stefan Petrov:Hello Michal, Actually, if you are using Mollie, Amelia will give you the option to customers to choose the payment method that has been added to Mollie account. Once they finish booking, a separate M ... Robert Pothier Employee panel to create new clientsClosed   Amelia   Updated September 24, 2024 at 7:24am   2 Most recent comment from Stefan Petrov:Hello Robert, Thanks for reaching out to us. Unfortunatelly, this option is currently not available, but we are looking forward to adding this in future updates. Currently, an employee can only add/cr ... Raymond Pre filled Cells / Table template for each useClosed   wpDataTables   Updated September 24, 2024 at 6:51am   3 Most recent comment from Raymond:Hello, thanks for the reply! Actually what we need is, that if a newly registered user enters a page she will see a full table with prefilled cells and she only needs to fill all the blank cells(front ... Dave Ashton AppointmentsClosed   Amelia   Updated September 24, 2024 at 6:48am   4 Most recent comment from Marko Davidović:Hello again, If these are 2 separate events then you can send 2 separate notifications for each event.  In notifications section you can click on create new notification and then you can set that onl ... Sandeepa Notifications not sentClosed   Amelia   Updated September 24, 2024 at 5:40am   11 Most recent comment from Marko Davidović:Hello Jonathan, Please do not write on other people tickets. It creates confusion and by any means this does not guarantee that this is the same solution or issue if there is any. Also owner of the ti ... Rok Palcic Table display bug after updating to 6.7Closed   wpDataTables   Updated September 23, 2024 at 9:48pm   7 Most recent comment from Miloš Jovanović:Hello Victor Hugo Calderón González,My apologies, I firstly wrote a wrong code edit here, then deleted the reply. So, the original reported issue on this ticket is for tables having that 'infin ... Raymond wpDataTables selectboxClosed   wpDataTables   Updated September 23, 2024 at 8:22pm   2 Most recent comment from Miloš Jovanović:Hi Raymond, wpDataTables is a WYSIWYG (What You See Is What You Get) concept-based plugin.  This means that the table should look the same both in the back-end and in the front-end.  If your front-e ... Seth Woolcock Ability to open Multipe Tabs of a spreadsheetClosed   wpDataTables   Updated September 23, 2024 at 7:44pm   2 Most recent comment from Miloš Jovanović:Hi Seth, I am not sure what your use-case is exactly. For example, if you mean to have one table connected in our Plugin which can have data from multiple tabls of the Sheet, sorry to disappoint you, ... Panagiotis Koukos Integration with WPFormsClosed Pre-purchase questions for wpDataTables   Updated September 23, 2024 at 7:09pm   3 Most recent comment from Miloš Jovanović:Hi Panagiotis, Sorry, I just forgot to mention, that since this is a pre-purchase ticket, I just wanted to point out you can try wpDataTables before purchasing on our sandbox Demo sites ( you can fi ... Omari Job Conflict with Bold Builder by Bold ThemesClosed   Amelia   Updated September 23, 2024 at 2:45pm   10 Most recent comment from Uroš Jovanović:Hello Omari, Thank you for the update on this. You can create as many pages as you wish on your websites and add some of Amelia shortcodes that you can check on this link. Please let me know if that w ... Jayesh Oad Need add custom fields in Employee profileClosed   Amelia   Updated September 23, 2024 at 2:36pm   3 Most recent comment from Uroš Jovanović:Hello Jayesh,Thank you for reaching out to us.I need to create custom fields in the Employee profile. Could you please guide me through the process? Also as I logged in Employee I can not change the P ... Tjwan Oei URL specific eventClosed   Amelia   Updated September 23, 2024 at 2:29pm   2 Most recent comment from Uroš Jovanović:Hello Tjwan, Starting from Amelia 7.4.2, users can pre-select a list of entity IDs separated by commas, which will be automatically pre-filled on the form. The following list of URL parameters can be ... Javier Alonso Translation OptionsClosed   Amelia   Updated September 23, 2024 at 2:05pm   7 Most recent comment from Uroš Jovanović:Hello Javier, Thank you for the update on this. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ a ... Alan Smith Employee Manage ScheduleClosed   Amelia   Updated September 23, 2024 at 12:50pm   2 Most recent comment from Stefan Petrov:Hi Alan, Thanks for reaching out to us. This depends on the user role settings (which can be changed by an admin) in the Amelia backend, but an employee can manage his appointments through the employe ...