We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Julia Google calendar doesnt syncClosed   Amelia   Updated September 25, 2024 at 11:50am   9 Most recent comment from Marko Davidović:Hello again, As far as we can read from your reply approved appointments are shown in your calendar and pending are not. This is because this option is turned off Once this option is turned on then p ... Khanh Vo When clicking it sort, is it possible for it to default to descending rather than ascending?Closed   wpDataTables   Updated September 25, 2024 at 11:39am   4 Most recent comment from Miloš Jovanović:Hi Khanh Vo, You're welcome, I am happy to help. :) If anything else comes up, please don't hesitate to open new tickets, we will always do our best to assist as quickly as possible.     I ... Sophia Schütze E-Mail WordPress LoginClosed   Amelia   Updated September 25, 2024 at 11:08am   4 Most recent comment from Stefan Petrov:You are welcome, Sophia. Glad to hear that. If you have any other questions, please open a new ticket and we will gladly help you there. Have a nice day! pmtd Can the Employee information in the shopping cart and checkout form be set not to be displayed?Closed   Amelia   Updated September 25, 2024 at 10:40am   8 Most recent comment from Uroš Jovanović:Hello, For that purpose, you can take a look at the time zone in Amelia's explanation. Amelia doesn't have any time zone settings, and it relies on WordPress' General settings. Here ... Maria Esther Use of packages in the step-by-step booking processClosed   Amelia   Updated September 25, 2024 at 10:29am   4 Most recent comment from Stefan Petrov:Hello Maria, Apologies for the confusion, i haven't understood your question at first. Unfortunatelly, there is no option to preview the number of appointments or booked packages before booking. ... Nagy Bence Woocommerce integration not work on credit card paymentClosed   Amelia   Updated September 25, 2024 at 10:20am   2 Most recent comment from Marko Davidović:  Hello there, Thank you for reaching out to us. There is quite a few that you need to check for example if Amelia service is connected to WooCommerce product. We will explain how the logic between A ... Jeremy Gopal Purchased lifetime standard license but unable to add application client ID in outlook becasue it is asking to upgrade from standard licenseClosed   Amelia   Updated September 25, 2024 at 10:19am   2 Most recent comment from Uroš Jovanović:Hello Jeremy, Thank you for reaching out to us. For that purpose, you will have to download the Standard version of the plugin that you can find on the TMS store. After that, install it on your websi ... Ogork Joe Tabi Booking time slotsClosed   Amelia   Updated September 25, 2024 at 10:14am   2 Most recent comment from Uroš Jovanović:Hello Ogork, Thank you for reaching out to us. Most likely in your backend option "Allow admin to book appointment at any time" is enabled (Amelia - Settings - Role Settings - Admin), since you have ... Shauna Foley Showing events on the front-endClosed   Amelia   Updated September 25, 2024 at 10:07am   4 Most recent comment from Uroš Jovanović:Hello Shauna, For that purpose, you can change the "Default items per page for Frontend" option on the Amelia/Settings/General page. Please let me know if that works for you. Mercado Brizard customer cannot bookClosed   Amelia   Updated September 25, 2024 at 10:04am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We can see that you are using pop up now you can just try our own native Amelia PopUp, like this : 1. Choose an Amelia Booking Block ( In this example i ... Schär Thomas balanc for sms notification in minus?Closed   Amelia   Updated September 25, 2024 at 9:52am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Due to a system issue, charges for SMS messages sent earlier this year were not deducted from your balance at the time. The issue has now been resolved, ... Douglas Bentley Blank ScreensClosed   Amelia   Updated September 25, 2024 at 9:47am   4 Most recent comment from Marko Davidović:Hello there, Thank you for sharing your solution hopefully one of these will help. We wish you all the best and hope you have a wonderful day ahead.   Gunawan Sanjaya Assistance Required for Setting Up Multiple Booking Appointments in One Checkout (Pro Version)Closed   Amelia   Updated September 25, 2024 at 9:32am   2 Most recent comment from Stefan Petrov:Hello Gunawan Sanjaya, Unfortunatelly, this is not how the Cart feature works. Once a customer selects one timeslot, he would need to go to the "book another" button that appears once this option is e ... Richard Arto Customer PanelClosed   Amelia   Updated September 25, 2024 at 9:24am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. This can be a caching issue with your browser, device or server. We have tested this in local and in dev environment and we could not replicate this issu ... LE THI BE HA Getting notificationsClosed   Amelia   Updated September 25, 2024 at 9:15am   2 Most recent comment from Stefan Petrov:Hello LE THI BE HA, By default, the email notifications are sent to the customer and employee. They receive the notifications based on the notification template and appointment status. If your email i ...