We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Julie foreign keys, multiple rowsClosed   wpDataTables   Updated July 2, 2019 at 7:48am   4 Most recent comment from Aleksandar Vuković:You're welcome Julie.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.Best regards. IT Department Advanced Filtering and Search not workingClosed   wpDataTables   Updated July 2, 2019 at 7:00am   16 Most recent comment from Aleksandar Vuković:You're welcome Craig.Anyway, I'd look into permissions on your website. There must be something blocking non-logged-in users from accessing the table.Best regards. ejincollective WP Amelia Broken in Internet ExplorerClosed   Amelia   Updated July 1, 2019 at 12:22pm   27 Most recent comment from Isidora Markovic:Hi John, Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days. Bogdan is on vacation, so I will answer you.I suppose that there is some ... Rohit Jaiswal How to book multiple service at timeClosed   Amelia   Updated July 1, 2019 at 11:13am   5 Most recent comment from Isidora Markovic:Hi Rohit, Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days. Bogdan is on vacation, so I will answer you.It probably can be done with ... Marcelo Amelia 2.0 updateClosed   Amelia   Updated July 1, 2019 at 10:26am   6 Most recent comment from Isidora Markovic:Hi Marcelo,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days. Bogdan is on vacation so I will help you out. Upon activation, you stil ... Neoffices Problem with PayPalClosed   Amelia   Updated July 1, 2019 at 10:17am   8 Most recent comment from Isidora Markovic:Hi Neoffices,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Bogdan is on vacation so I will answer you. You are welcome.   If yo ... Zoe Tame Recurring event issuesClosed   Amelia   Updated July 1, 2019 at 10:14am   5 Most recent comment from Isidora Markovic:Hi Zoe, Sorry to hear your frustration, We carefully follow customers requirements and try to implement most of them if they appear in requests from time to time, so we will add to our idea list and ... khjbkk display error in input formClosed   wpDataTables   Updated July 1, 2019 at 10:12am   4 Most recent comment from Aleksandar Vuković:Hi again khjbkk.You don't need it in the Custom JS. Custom JS and CSS is just the name of the tab in main settings.Just leave it in Custom CSS, and see if it works after you delete cache and c ... Vaclav Single-value selectbox not working properly on frontendClosed   wpDataTables   Updated July 1, 2019 at 10:10am   4 Most recent comment from Aleksandar Vuković:Great, Vaclav.Thanks for letting me know, glad I could help.If you encounter any other issues, please feel free to open a new ticket, and we'll gladly help.Best regards. Salvador Velasco Téllez Booking Fishing boatsClosed Pre-purchase questions for Amelia   Updated July 1, 2019 at 10:09am   2 Most recent comment from [deleted]:Hi Salvador,My answer would be yes, but I would need more information about your use case and what you would like to have.Try our demo sites: https://wpamelia.com/demos/ and try to make what you woul ... christophe Integrate agenda with Outlook365Closed   Amelia   Updated July 1, 2019 at 10:08am   4 Most recent comment from Isidora Markovic:Hi Chris,Thank you for your suggestion. We carefully follow customers requirements and try to implement most of them if they appear in requests from time to time, so we will add to our idea list an ... Glen Restricting bookings after 5pm the day beforeClosed   Amelia   Updated July 1, 2019 at 10:06am   2 Most recent comment from Isidora Markovic:Hi Glen,Thank you for your purchase.My suggestion is to check out Configuring schedule in the Amelia WordPress Booking Plugin where you can find instruction how you can make custom schedules.Best re ... Mustaqim Conditional FormatingClosed Pre-purchase questions for wpDataTables   Updated July 1, 2019 at 10:01am   7 Most recent comment from Aleksandar Vuković:I'm sorry Mustaqim, but I'm having a hard time understanding you.You wish to have the even rows to be white, and odd rows to be red. So, when you filter, you wish to keep these settings - e ... Julie timestamp for columnClosed   wpDataTables   Updated July 1, 2019 at 8:49am   2 Most recent comment from Aleksandar Vuković:Hello again Julie.I am sorry to disappoint you, but unfortunately this is not implemented in the plugin's built in features. However, there is a workaround for this. For example, I created a si ... Lee Pettijohn Loading Spinning IconClosed   wpDataTables   Updated July 1, 2019 at 8:39am   2 Most recent comment from Aleksandar Vuković:Hello LeeI am sorry to disappoint you, but unfortunately something like this cannot be achieved with the plugin's built in features.Every server-side table which has a lot of data is showing the ...