We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

James Stone Front end table creation and savingClosed   wpDataTables   Updated October 17, 2024 at 9:25pm   2 Most recent comment from Miloš Jovanović:Hi James, Sorry to disappoint you - but it is not possible to create a new table from front-end.Creation of tables is only possible from the back-end in WP-Admin. Please feel free to search on our su ... Patricia Simplicio Simplicio Not sending email to the companyClosed Pre-purchase questions for Amelia   Updated October 17, 2024 at 8:51pm   5 Most recent comment from Uroš Jovanović:Hello Erkki, We will respond to the other ticket that you created as soon as possible Florian which modul for ACFClosed   wpDataTables   Updated October 17, 2024 at 8:17pm   3 Most recent comment from Miloš Jovanović:Hello again Florian, My apology, I just wanted to add - So when it comes to the free version of ACF, you can go to the official ACF Site here : https://www.advancedcustomfields.com/ and download their ... Randy Miller Boolean SearchClosed   wpDataTables   Updated October 17, 2024 at 7:32pm   2 Most recent comment from Miloš Jovanović:Hi Randy, Sorry to disappoint you on this, but, since it is not possible to have true boolean values in the source SQL Database Table, our Plugin can only do "Conditional Formatting" to transform you ... Mackenzie The excel file I am trying to connect, won't load onto the websiteClosed   wpDataTables   Updated October 17, 2024 at 3:43pm   9 Most recent comment from Miloš Jovanović:Hi Mackenzie, My sincere apologies once again, for all this waiting time. I will do my best to have normal response times ( which should be not more than 1 day) going forward. Thank you very much for ... Edward Avalos services more optionsClosed   Amelia   Updated October 17, 2024 at 1:42pm   2 Most recent comment from Stefan Petrov:Hello Edward, Thanks for reaching out to us. Unfortunatelly, currently, this can't be changed/edited.  Feel free to explore our feature suggestion page to check if someone has already requested ... Natascha Vantuykom how can I display a list of attendees on event?Closed   Amelia   Updated October 17, 2024 at 1:34pm   8 Most recent comment from Uroš Jovanović:  Hello Natascha, Thank you for following up on this. Unfortunately, we currently do not have a solution or workaround for this functionality. I understand how important this is for your clie ... Pierre-Yves Custom fields cannot be createdClosed   Amelia   Updated October 17, 2024 at 1:25pm   2 Most recent comment from Uroš Jovanović:Hello Pierre-Yves, Thank you for reaching out to us. Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installe ... Carlos Issue with Zoom integration in EventClosed   Amelia   Updated October 17, 2024 at 12:54pm   10 Most recent comment from Stefan Petrov:You are welcome, Carlos. Please, keep me posted. Rohan Yoon amelia - require login before bookingClosed Pre-purchase questions for Amelia   Updated October 17, 2024 at 11:40am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. They can get access to Amelia customer panel and access to WP backend after they make a ... Cesar Problemas con la integración de WhatsappClosed   Amelia   Updated October 17, 2024 at 11:20am   2 Most recent comment from Marko Davidović:Hola, Gracias por ponerse en contacto con nosotros. Contamos con una integración con WhatsApp, y nuestra integración funciona correctamente cuando se configura adecuadamente. Dado que no está funci ... Neil Pollard EventsClosed   Amelia   Updated October 17, 2024 at 9:44am   2 Most recent comment from Stefan Petrov:Hello Neil, Thanks for reaching out to us. Yes, you can send the email with Starter plan, but you would need to configure the email settings. In notifications settings, there are some parameters that ... ADRIAN timeslotsClosed   Amelia   Updated October 17, 2024 at 9:15am   6 Most recent comment from Uroš Jovanović:Hello Adrian, Glad to be able to assist you. I will have this ticket closed now. Alessio AMELIA ENABLE WHATSAPP NOTIFICATIONClosed   Amelia   Updated October 17, 2024 at 8:51am   4 Most recent comment from Marko Davidović:Hello again, Please send us screenshots of the meta settings and of the template.If the template is not approved it will not show so perhaps there is some issue on meta side that we can not influence ... Corsin Simeon Feature: Datepicker adjustmentClosed   Amelia   Updated October 17, 2024 at 8:27am   5 Most recent comment from Stefan Petrov:Hello Gov, Thanks for the workaround. I will leave this ticket on public so other people can see it and potentially implement the solution.