We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Marianne Jacobsen Several locations for 1 personClosed Pre-purchase questions for Amelia   Updated September 17, 2020 at 12:07pm   2 Most recent comment from [deleted]:Hi Marianne Jacobsen,Thank you for your interest in our plugin.Yes, this is possible. Once you create employee and locations, in the employees working hours you can set for each working period differe ... James Hayward Custom Duration times + Buffer timesClosed   Amelia   Updated September 17, 2020 at 11:51am   3 Most recent comment from Aleksandar Vuković:Thank you for your purchase, JamesThank you for sharing the screenshot with everyone. Also, you can read more about Amelia's General settings in our documentation. Venessa West Users not CreatedClosed   Amelia   Updated September 17, 2020 at 11:48am   2 Most recent comment from Miloš Jovanović:HI Venessa,Thank you for your purchase.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most eff ... Tomasz Mycielski Can user set their booking start and end hour?Closed Pre-purchase questions for Amelia   Updated September 17, 2020 at 11:39am   2 Most recent comment from [deleted]:Hi Tomasz, Thanks so much for your interest in Amelia. All the time sots are predefined, based on the service duration. There's no option for customer to choose the duration. However, there a ... jenny domingo Can we add a custom field that is tied to an employee?Closed   Amelia   Updated September 17, 2020 at 11:33am   2 Most recent comment from Aleksandar Vuković:Hello JennyThank you for your purchase.Once you setup the Zoom Settings you would need to connect your employees/events with zoom hosts. To connect employees, go to the Employees page, open Employee a ... Shiham BookingClosed Pre-purchase questions for Amelia   Updated September 17, 2020 at 10:58am   2 Most recent comment from [deleted]:Hi Shiham,Thank you for your interest.1) There's a setting "Minimum time required before canceling/rescheduling" where you can define this as it works for you this can be set for all services or ... Jiří Dofek CostumersClosed   Amelia   Updated September 17, 2020 at 10:52am   2 Most recent comment from Miloš Jovanović:HI Jiří,Thank you for your purchase.As I understand you want for your employees to see all the customers that are saved in the plugin?Correct me if I did not understand you correctly. Barry Greenberg Can we stop mutiple appointments from grouping?Closed   Amelia   Updated September 17, 2020 at 10:47am   13 Most recent comment from Aleksandar Vuković:Hi again BarryAs far as I know, they shouldn't be grouped like that, so it will be forwarded to our development team.I cannot say when it will be resolved, that's correct.Matthew, When you ... Adrianne Meldrum Font SizeClosed   Amelia   Updated September 17, 2020 at 10:21am   2 Most recent comment from Miloš Jovanović:HI [email protected],Thank you for your purchase. At the moment, there are no settings to choose the font size in Amelia. You can use the CSS rule on the page between style tags where ... Marc Invoice emailClosed   Amelia   Updated September 17, 2020 at 6:42am   4 Most recent comment from Aleksandar Vuković:Hi again MarcAre you referring to recurring appointments or events? To be able to book 5 time slots you need to use one of these two.The invoice is customizable as I said in the previous ticket, bu ... Thorben Events backend does not loadClosed   Amelia   Updated September 16, 2020 at 8:40pm   7 Most recent comment from Aleksandar Vuković:Hi again ThorbenThis should not happen again if you don't delete the tables from your database. While those tables remain intact, you should have no more issues like this. Ben Custom NotificationsClosed   Amelia   Updated September 16, 2020 at 3:01pm   2 Most recent comment from Aleksandar Vuković:Hi again BenI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.It is something our development team will work on in the futur ... Denis updates ????Closed   Amelia   Updated September 16, 2020 at 2:59pm   8 Most recent comment from Aleksandar Vuković:Hello DenisSorry, but we don't provide live support. Everything is handled through tickets.Since you cannot deactivate the license, there could be something wrong in the database, and that's ... Francis Di Feo schedulingClosed   Amelia   Updated September 16, 2020 at 2:56pm   2 Most recent comment from Aleksandar Vuković:Hello FrancisIf you created your employees before you configured Global Working Hours, those employees picked up the Company’s working hours which come as default with the plugin (09:00 – 17:00). ... Paul Williams How to create link from Table A to Table BClosed   wpDataTables   Updated September 16, 2020 at 2:18pm   9 Most recent comment from Paul Williams:Thanks Milan - will do.Best regards,Paul.