We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Nicole Multiple Event bookingClosed   Amelia   Updated September 28, 2020 at 1:13pm   3 Most recent comment from Aleksandar Vuković:Hello NicoleUnfortunately, I don't have any ETA on the Packages feature. It should be included in the next month, but I cannot guarantee that.Even when it comes out, they won't be applicabl ... Joyce Bergsma compatabilityClosed Pre-purchase questions for Amelia   Updated September 28, 2020 at 1:11pm   2 Most recent comment from Miloš Jovanović:HI Joyce,Thank you for your inquire.Unfortunately we did not test the plugin with the theme below.Our suggestion is to see if everything will work with the Lite version https://wordpress.org/plugins ... Procesos y Negocios Inteligentes S.A.S Group sections by fields in reportClosed   Report Builder for wpDataTables   Updated September 28, 2020 at 1:10pm   2 Most recent comment from Aleksandar Vuković:Hi there.Thank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.The add-on currently doesn't sup ... Emmi Caamic EmployeesClosed   Amelia   Updated September 28, 2020 at 1:08pm   3 Most recent comment from Aleksandar Vuković:Hello EmmiThank you for your purchase.I have no issues adding that email into Amelia in my local installation.Please provide me a temporary WP-admin login for your site where this happens, so we could ... Srikanth Meenakshi Shortcode causing fatal errorClosed   wpDataTables   Updated September 28, 2020 at 1:04pm   8 Most recent comment from Aleksandar Vuković:I agree with you, LeeUnfortunately, we haven't been able to make that possible up until now. Our developers will be working on it in the future, though. Susan Connell RenewalClosed   Amelia   Updated September 28, 2020 at 1:03pm   2 Most recent comment from Aleksandar Vuković:Hello SusanWhen you purchased the plugin, you received our store's log-in credentials.You need to log in there, and change billing data. If you need the email address to be changed also, please t ... Admin Democratest Some texts not shown translatedClosed   Amelia   Updated September 28, 2020 at 12:49pm   5 Most recent comment from Aleksandar Vuković:Hello again.Amelia can only be used in one language, and if that language's translation exists in wp-content/plugins/ameliabooking/languages folder, all you need to do is change your WordPress� ... Nexigen Removing the capacity count for eventsClosed Pre-purchase questions for Amelia   Updated September 28, 2020 at 12:47pm   4 Most recent comment from Miloš Jovanović:Hi Nexigen,You can use this CSS  .am-event-sub-info-capacity{display: none !important;}and the result should be like this (attachment)You can add this CSS directly on your page between script tags l ... Roland Tusnadi Amelia doesn't work - white screenClosed   Amelia   Updated September 28, 2020 at 12:47pm   4 Most recent comment from [deleted]:Hello Gerald See, I see you opened a ticket regarding this matter and my colleague responded so please check it out and you can continue solving the issue there. In the meantime, maybe Roland will ... Felix More CustomizationClosed   Amelia   Updated September 28, 2020 at 12:44pm   4 Most recent comment from [deleted]:We don't have CSS for that, we can help out with some CSS, but customizations are not covered by our support.  For point 1 I see one column for the booking form in Amelia, please look at the at ... Phillip Bruk Purpose/functionality?Closed   wpDataTables   Updated September 28, 2020 at 12:40pm   4 Most recent comment from Aleksandar Vuković:Yes, Phillip, that's correct.You also have an option during Report creation - Follow table filtering – this checkbox is visible only if you did choose a wpDataTable data source on previous ... michiiee jQuery how to trigger reload of a tableClosed   wpDataTables   Updated September 28, 2020 at 12:32pm   9 Most recent comment from Aleksandar Vuković:Hello ChaseThank you for sharing this with everyone!Using custom scripts like this is not included in the provided support for the plugin, so I couldn't help you with it, but this is definitely ... Aryan FeatureClosed Pre-purchase questions for wpDataTables   Updated September 28, 2020 at 12:06pm   3 Most recent comment from Aleksandar Vuković:Hello AryanUnfortunately, using Foreign Keys is only possible when you convert Integer columns into Strings, and you cannot use an Integer (or float) column for that.Also, since Foreign Keys can have ... Suckerpunch Fatal Error: Uncaught Error: Call to a member function setFilterType() on boolClosed   wpDataTables   Updated September 28, 2020 at 11:20am   2 Most recent comment from Aleksandar Vuković:Hello LeeYou cannot re-upload an Excel file to modify the table.To change the table linked to an existing data source, you would need to replace the file in ../wp-content/uploads/YEAR/MONTH/ folder. T ... Robbie Ewing Variable servicesClosed   Amelia   Updated September 28, 2020 at 11:19am   5 Most recent comment from [deleted]:Hi Robbie, You are welcome. Sorry to see you don't find Amelia completely suitable for your business needs so far. The availability of services in Amelia is set by configuring the employees� ...