We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Andrew Nelson Rows duplicating in tableClosed   wpDataTables   Updated September 29, 2020 at 7:27am   4 Most recent comment from Aleksandar Vuković:Thank you for the feedback, AndrewI'm glad to hear the issue has been resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Bob Jones Customizing Appointment MessageClosed   Amelia   Updated September 29, 2020 at 7:14am   4 Most recent comment from [deleted]:Hello Bob, The email notifications sent from Amelia and that you can customize are the ones on the Notifications page. The only other notification that crossed my mind that can be sent automatically ... konrad SyncClosed   Amelia   Updated September 28, 2020 at 10:27pm   3 Most recent comment from [deleted]:Hi Konrad,Thank you for getting in touch.Unfortunately, busy events created in your Google calendar will not be visible in Amelia, but the time slots can be removed from that employee's schedule. ... Gerald See Plugin Showing White ScreenClosed   Amelia   Updated September 28, 2020 at 10:23pm   2 Most recent comment from [deleted]:Hello Gerald, I can see you we already have a conversation in another ticket, so if you don't mind, I will be closing this request. Markus81 Text-styling of appointment descriptionClosed Pre-purchase questions for Amelia   Updated September 28, 2020 at 5:16pm   5 Most recent comment from konrad:Im also waiting for this badly in service description ... Alvaro Synchronization of two sitesClosed   Amelia   Updated September 28, 2020 at 4:24pm   8 Most recent comment from [deleted]:You are welcome, Alvaro. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.  Ushir Shah Urgent: Colour on Continue button missingClosed   Amelia   Updated September 28, 2020 at 3:29pm   3 Most recent comment from [deleted]:Hello Ushir, Glad to see you managed to find a solution to the issue you had, thank you for letting us know. If you have any other questions or concerns feel free to open a new ticket and we will gl ... lan Employee Frontend Page: Profile SettingClosed   Amelia   Updated September 28, 2020 at 3:24pm   2 Most recent comment from [deleted]:Hello Ian, There isn't a possibility to make the default page to be the profile page of the employees in Amelia with its built-in features, unfortunately. Stefan Szo Booking calendar font hard to readClosed   Amelia   Updated September 28, 2020 at 2:56pm   2 Most recent comment from [deleted]:Hello Stefan, This can be done with adding custom CSS, only. Please try adding this CSS: For the font-size of the dates .c-day-content {font-size: 15px !important;} I provided 15px as an example yo ... Stefan Szo Shortcode on a divi button moduleClosed   Amelia   Updated September 28, 2020 at 2:53pm   2 Most recent comment from [deleted]:Hello Stefan, Could you please tell me have you tried viewing Amelia on the page (published or draft page), not in edit mode? As there is some issue with showing Amelia in edit mode for some page bu ... Reza Hojati Change Font-WeightClosed   Amelia   Updated September 28, 2020 at 1:34pm   5 Most recent comment from [deleted]:Hello Timo, and Val, Please try adding this CSS for the dates:  .c-day-content {font-size: 15px !important;}I provided 15px as an example you can change it to whatever size you want. try this one ... Ushir Shah Coloured Icon? & Colour ChangeClosed   Amelia   Updated September 28, 2020 at 1:27pm   11 Most recent comment from Aleksandar Vuković:Hi again UshirI still can't see the change in the menu's thickness. It's the same regardless on which page I am. At the moment it's all in clear white, opposed to what I saw last w ... Geoffroy Drop in and CalendarClosed   Amelia   Updated September 28, 2020 at 1:17pm   3 Most recent comment from Aleksandar Vuković:Hello GeoffroyI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.The calendar from back-end cannot be displayed on front-end, ... Gregory Pike Double BookingClosed   Amelia   Updated September 28, 2020 at 1:15pm   2 Most recent comment from Aleksandar Vuković:Hello GregoryI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.If your employee is working on one appointment, he cannot acc ... Nicole Multiple Event bookingClosed   Amelia   Updated September 28, 2020 at 1:13pm   3 Most recent comment from Aleksandar Vuković:Hello NicoleUnfortunately, I don't have any ETA on the Packages feature. It should be included in the next month, but I cannot guarantee that.Even when it comes out, they won't be applicabl ...