We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Raj functionalityClosed Pre-purchase questions for Amelia   Updated September 29, 2020 at 10:31am   2 Most recent comment from Miloš Jovanović:HI Raj,Thank you for your inquire.Looking at your use case below unfortunately our plugin can not do the required functionalities that you written.We do not have these options in the plugin built-in f ... Stefan RefundClosed   Amelia   Updated September 29, 2020 at 10:27am   2 Most recent comment from [deleted]:Hello Stefan, We are sorry to hear that you don't find Amelia suitable for your business.  We aren't aware of any issues with using Amelia on Elementor, there was some issue with the Popup ... Bogdan The table inherits the site theme despite me turning off the inherit optionClosed   wpDataTables   Updated September 29, 2020 at 10:15am   4 Most recent comment from Aleksandar Vuković:Nema na čemu Prima Patrianto wpDataTable cant create table with Google Spreadsheet?Closed   wpDataTables   Updated September 29, 2020 at 10:15am   6 Most recent comment from Aleksandar Vuković:But this does solve the issue, Prima:As you can see, I have no issues creating a table using that URL, and there are no bugs in the plugin.You can't add a new link to an existing table, though. ... Mark Saunders Exclusion of unavailable eventsClosed   Amelia   Updated September 29, 2020 at 10:05am   4 Most recent comment from [deleted]:Hi Mark, What I meant is that it isn't possible with the plugin's current built-in features. Yes, you can suggest features and vote for the feature requests for Amelia here https://wpamel ... jimmy Translation for "Cancel"Closed   Amelia   Updated September 29, 2020 at 9:40am   2 Most recent comment from [deleted]:Hello Jimmy, Glad to see you like Amelia, thank you.Unfortunately, there isn't a possibility to have two translations for the same string in Amelia, so you can't have two translations for ... Nur Ain Employees' Limited Control in their PanelsClosed   Amelia   Updated September 29, 2020 at 9:33am   2 Most recent comment from Aleksandar Vuković:Hello Nur AinEmployees can only configure their existing services if you enable that capability in Amelia Settings/Roles Settings/Employee.Creating new services can only be done by administrators from ... alkautsar firdaus Basic LifetimeClosed Pre-purchase questions for wpDataTables   Updated September 29, 2020 at 8:38am   2 Most recent comment from Aleksandar Vuković:Hello alkautsar Thank you for your interest in our plugin. Unfortunately, we don't have any active discount campaigns, so there are no discounts we can offer. MR NADEEM SHAREEF Mailchimp integrationClosed   Amelia   Updated September 29, 2020 at 8:27am   2 Most recent comment from [deleted]:Hi Mr Hadeem Shareef, Thank you for your inquiry.We don't have a direct integration with Mailchimp but you can use our WebHooks to connect our plugin through Zapier with Mailchimp. We have a deta ... Tania Hiatt Amelia employee portal and google calendarClosed   Amelia   Updated September 29, 2020 at 8:25am   6 Most recent comment from Aleksandar Vuković:Thanks, TaniaIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Paul Spalvieri customize labelsClosed   Amelia   Updated September 29, 2020 at 8:22am   6 Most recent comment from Aleksandar Vuković:I see, PaulYou can do that with POEDIT or Loco Translate easily. I suggest installing Loco Translate, since it's within WordPress and it has a simple UI.Just search for the string "Add Extra" ... Richard google spreadsheet to tableClosed   wpDataTables   Updated September 29, 2020 at 8:15am   2 Most recent comment from Aleksandar Vuković:Hello RichardThank you for your purchase.Can you please share that spreadsheet with me, so I can take a look?You can share it with [email protected], and reply to this ticket, and ... Audrey Amelia eventClosed Pre-purchase questions for Amelia   Updated September 29, 2020 at 7:52am   4 Most recent comment from [deleted]:Hi Audrey,That means that the appointment is recurring. We release recurring appointments in version 2.7.. When you are making new service you can chose if the appointment is recurring. Like here:  ... Gary Amelia Report with WPDataTablesClosed   Amelia   Updated September 29, 2020 at 7:43am   4 Most recent comment from Aleksandar Vuković:You're welcome, GaryIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Daniel McNamara Buffer time / svg replacementClosed   Amelia   Updated September 29, 2020 at 7:36am   2 Most recent comment from [deleted]:Hello Daniel,Thank you for your purchase. You just need to remove the buffer times (so it is an empty field) if you want them to be 0. And for buffers shorter than 30 min, you need to change the tim ...