As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

Francis Zoom is a location, not a serviceClosed   Amelia   Updated October 7, 2020 at 2:11pm   4 Most recent comment from [deleted]:Hello Mads Holm Andersen, Unfortunately, there isn't a possibility of hiding Location selection if a service where Zoom is enabled is chosen in Amelia with its built-in features. The location ... Erez Place HoldersClosed   wpDataTables   Updated October 7, 2020 at 12:39pm   2 Most recent comment from Aleksandar Vuković:Hello again ErezYour users can't define variables.If you wish to filter the table using placeholders and shortcodes, you need to add %VAR1% and/or %VAR2% as a predefined filtering value in column ... Amin Talab Zoom UrlClosed   Amelia   Updated October 7, 2020 at 12:31pm   6 Most recent comment from Aleksandar Vuković:Hello again AminSorry I haven't noticed that before, but you can't use %zoom_join_url% in Events notifications, since those are just for Services (appointments).For Events, you can use one ... Baldur Arge Custom fields only showing up for first bookingClosed   Amelia   Updated October 7, 2020 at 11:29am   10 Most recent comment from [deleted]:We implemented this change in version 2.8 of Amelia. If you want you can update Amelia to version 2.7, by following the instructions bellow. In the attachment you will find version 2.7 of Amelia.  Yo ... Vanessa Liso error showing the scheduleClosed   Amelia   Updated October 7, 2020 at 11:12am   6 Most recent comment from Aleksandar Vuković:You're welcome, VanessaGlad I could be of service. Rez Closing bookingClosed   Amelia   Updated October 7, 2020 at 10:39am   7 Most recent comment from Rez:No worries, thanks Aleksandar :)  Angel Date DisplayClosed   Amelia   Updated October 7, 2020 at 10:30am   2 Most recent comment from Aleksandar Vuković:Hello AngelThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features. Steve Dashboard - Event Revenue & PerformanceClosed   Amelia   Updated October 7, 2020 at 10:21am   4 Most recent comment from [deleted]:You are welcome, Steve. Thank you, be safe and well, too! If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Piotr Kowalski Dynamically loaded wdtClosed   wpDataTables   Updated October 7, 2020 at 10:16am   2 Most recent comment from Aleksandar Vuković:Hello PiotrUnfortunately, not with any built-in features of the plugin. You can try with some custom solution, though, but we do not provide support for that.If you have manual or SQL query based tabl ... DREAMCRAFT Regarding NotificationsClosed   Amelia   Updated October 7, 2020 at 10:03am   2 Most recent comment from [deleted]:Hello DREAMCRAFT,In Amelia, notifications are sent to Customer and to Employees, and you can configure this when you go to Amelia -> Notifications page. If you want to add some additional email addre ... Han Oei wrong timezone synchronization with Google CalendarClosed   Amelia   Updated October 7, 2020 at 8:58am   4 Most recent comment from [deleted]:Hello Han, You are welcome. We aren't aware of any issue currently with the Google calendar/Amelia sync regarding the times, I have just tested it on our website and it works properly, and we ... Khalid Booking limitClosed   Amelia   Updated October 7, 2020 at 8:28am   2 Most recent comment from [deleted]:Hello Khalid, Thank you for your purchase. There isn't a possibility to limit the email domain used by customers in Amelia, unfortunately. If you have any other questions or concerns feel fre ... BAALI Events not closedClosed   Amelia   Updated October 7, 2020 at 8:22am   2 Most recent comment from [deleted]:Hello BAALI, The Days off option doesn't apply to Events in Amelia, they are applied to the employees' work hours for appointments/services to block some days off in their calendar, as they ... Ben Ward MySQL Database Name for EditingClosed   wpDataTables   Updated October 7, 2020 at 8:21am   2 Most recent comment from Aleksandar Vuković:Hello BenUnfortunately, you cannot change this in any way. That's how the plugin is creating duplicate tables, and it seems your client reached the database's maximum length for a table name ... ashman How to Add warnings while editing recordsClosed   wpDataTables   Updated October 7, 2020 at 8:12am   4 Most recent comment from Aleksandar Vuković:You can check out our hooks and filters, along with our front-end table callbacks.I'm sure this will help you out with this.I'd gladly share some examples with you, but we never did a cus ...