We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

fangquans Fang How to have even and odd row colors for one particular columnClosed   wpDataTables   Updated September 24, 2020 at 8:21am   2 Most recent comment from Aleksandar Vuković:Hello fangquansYou can do this with some custom CSS.If you add this class (for example) to the column:You can define it in wpDataTables settings/Custom JS and CSS with this: table.wpDataTable tr.odd t ... Brian Melanson Highcharts ProClosed   wpDataTables   Updated September 24, 2020 at 8:13am   2 Most recent comment from Aleksandar Vuković:Hello BrianThank you for your purchase.Unfortunately, adding these is not possible. The plugin can only work with chart types you see in the wpDataCharts wizard, and adding new chart types would have ... Denis Password reset not work for customersClosed   Amelia   Updated September 24, 2020 at 7:36am   2 Most recent comment from Aleksandar Vuković:Hello DenisWhen it comes to password resets in Amelia's Panels, the link is the same as the customer panel access %customer_panel_url%, so when they click on that link, Amelia programmatically se ... Suckerpunch How to convert from one table type to anotherClosed   wpDataTables   Updated September 23, 2020 at 5:23pm   2 Most recent comment from Aleksandar Vuković:Hello again LeeI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You see, when you create a table linked to the existing sou ... Michael Rieder Decimal SeparatorClosed Pre-purchase questions for wpDataTables   Updated September 23, 2020 at 5:15pm   3 Most recent comment from Aleksandar Vuković:Hey MichaelGreat news, thanks for letting us know the issue is resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. chin hung lu About Event Permission Limit SettingClosed Pre-purchase questions for Amelia   Updated September 23, 2020 at 3:24pm   3 Most recent comment from chin hung lu:你好 1.可以增加員工數量新員工只能正常顯示自己的活動2.老員工的所有活動其他員工也看到了 https://i-goout.com/wp-login.php?loggedout=true&wp_lang=zh_TW 用戶：tri ... Lynsey McGee Double bookingClosed   Amelia   Updated September 23, 2020 at 2:30pm   2 Most recent comment from [deleted]:Hello Ta, There isn't a possibility to block the double bookings for events in Amelia with its current features, unfortunately. I will add your vote for this feature in our list so it can be con ... Rafal Event still present in employee's panel after changing the employee attendingClosed   Amelia   Updated September 23, 2020 at 1:49pm   3 Most recent comment from Aleksandar Vuković:Hello RafalThank you for your purchase.Unfortunately, that's how the plugin works at the moment, and it can't be changed.For the employee to receive a notification he needs to be assigned to ... Marcio Vieyra Schedule 4 weekly sessions at once?Closed   Amelia   Updated September 23, 2020 at 1:16pm   11 Most recent comment from Aleksandar Vuković:Hi again Marcio There is no Coupon Notification email. The coupon is added to Appointment Approved email when you pass its placeholder. Unfortunately, it's not possible to reset the counter for e ... Mark Beasley Update failedClosed   wpDataTables   Updated September 23, 2020 at 1:14pm   4 Most recent comment from Aleksandar Vuković:I'm glad to hear that, MarkIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Cathal McNamara re label payment option on-siteClosed   Amelia   Updated September 23, 2020 at 1:01pm   4 Most recent comment from Aleksandar Vuković:You're welcome, CathalIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Richard Crontab ameliaClosed   Amelia   Updated September 23, 2020 at 12:37pm   2 Most recent comment from [deleted]:Hello Richard, Depending on the server there are different configurations for the cron setup. You can contact your hosting provider about this or check one of the solutions for this link. One of t ... Aliya Galim refundClosed   Amelia   Updated September 23, 2020 at 10:13am   2 Most recent comment from [deleted]:Hello Aliya, We are sorry that you waited for the responses, but please note that we have a time limit of 3-5 days for ticket responses but we try to respond to each in 24 hours on working days. Our ... Becky Authorized NetClosed Pre-purchase questions for Amelia   Updated September 23, 2020 at 9:51am   2 Most recent comment from [deleted]:Hi Becky,Thanks for your interest.I am sorry but I am not familiar with authorized.net. If your Website is WordPress, you should be able to use Amelia.  Yann MultilingualClosed   Amelia   Updated September 23, 2020 at 9:45am   9 Most recent comment from Matthias:Can you help me in this also?