As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Rohan Amelia BookingClosed Pre-purchase questions for Amelia   Updated February 4, 2021 at 12:56am   5 Most recent comment from Rohan:Thank you, Liza Alexander T Martins Employee panel display optionsClosed   Amelia   Updated February 3, 2021 at 9:05pm   4 Most recent comment from Aleksandar Vuković:You're welcome, AlexanderIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. spounch update 3.4Closed Pre-purchase questions for wpDataTables   Updated February 3, 2021 at 9:05pm   5 Most recent comment from Aleksandar Vuković:Great news, thanks for letting me know!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Markus Leitner Row sorting for manually created tablesClosed   wpDataTables   Updated February 3, 2021 at 9:03pm   4 Most recent comment from Aleksandar Vuković:You're welcome, MarkusI'm sorry I couldn't be of more assistance here. Sergio Sanchez CRITICAL ERROR on WPClosed   wpDataTables   Updated February 3, 2021 at 8:21pm   2 Most recent comment from Aleksandar Vuković:Hello SergioThank you for your purchase, and sorry to hear about the inconvenience.I can only try installing the plugin on your website, and see what error it throws. Also, if you are able to provid ... Elizabeth Starks EventsClosed   Amelia   Updated February 3, 2021 at 8:20pm   2 Most recent comment from Aleksandar Vuković:Hello ElizabethThank you for your purchase.I'm sorry, but I don't quite understand what you're trying to achieve here. All events need to have a preset date and time, so people would on ... Alex Repeating EventsClosed   Amelia   Updated February 3, 2021 at 6:20pm   2 Most recent comment from [deleted]:Hello Alex, There isn't a possibility to choose the weeks for the recurrence of events with Amelia's current built-in features, unfortunately. You can only choose weekly, monthly, yearly, ... Jrm57 Delay disabledClosed   Amelia   Updated February 3, 2021 at 5:01pm   6 Most recent comment from [deleted]:Hello Jeremy, It isn't possible that this has changed by itself, if you can reproduce an issue where this changes on some other change in Amelia, let us know so we could check it out. You need t ... Marta Maleta Custom time event bookingClosed   Amelia   Updated February 3, 2021 at 2:56pm   2 Most recent comment from [deleted]:Hello Marta, Thank you for your purchase. You need to change the time interval set for the Default time slot step option in Amelia -> Settings -> General to some 15 or 5 min, as the time interval ... Ramses Multi Service BookinClosed   Amelia   Updated February 3, 2021 at 2:01pm   2 Most recent comment from [deleted]:Hi, Ramses!Thank you for your purchase.Unfortunately, it is not possible with built-in features in Amelia at the moment. But it is on our to-do list for future updates. One of the workarounds is to us ... Paul Spalvieri notification email placeholders not pulling data overClosed   Amelia   Updated February 3, 2021 at 1:27pm   2 Most recent comment from Aleksandar Vuković:Hello again PaulCan you please update the plugin to v3.0.2, and let me know if that helps with the issue. Ryan Kevinsson memberships / gift card questionsClosed Pre-purchase questions for Amelia   Updated February 3, 2021 at 1:03pm   2 Most recent comment from [deleted]:Hi, Ryan!Thank you for your interest in Amelia.I’m sorry for disappointing you, but there isn't a possibility for Gift cards in Amelia with its current built-in features. Only coupons are avail ... Jrm57 Auto redirection after bookingClosed   Amelia   Updated February 3, 2021 at 11:40am   8 Most recent comment from Aleksandar Vuković:Hello again JeremyYou can add the script, mentioned before, on the page: window.beforeConfirmedBooking = function() { window.location.href = "https://www.google.com"; }; That will force the redirecti ... Mourad DADACH Problème planningClosed   Amelia   Updated February 3, 2021 at 11:05am   2 Most recent comment from [deleted]:Hi, Mourad!Thank you for choosing Amelia.The official language of our Support is English. So, to communicate in French, I will have to use Google Translate. Please keep it in mind since it can cause s ... Brad Eichmann New Entry, Edit and Delete Buttons unavailableClosed   wpDataTables   Updated February 3, 2021 at 10:10am   4 Most recent comment from Aleksandar Vuković:Hello BradOur developer fixed that bug, and it is included in the update that was released yesterday, v3.4.1. Please update the plugin, and the issue will be resolved.Sorry for the inconvenience.