We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

mike Lozano Basic Single domain Package of servicesClosed Pre-purchase questions for Amelia   Updated January 22, 2021 at 10:17am   2 Most recent comment from [deleted]:Hi, Mike! Thanks for choosing Amelia!"Packages of Services" are meant to be used for creating packages of multiple appointments of the same or different services. Optionally, they can have a discount ... Lynsey McGee Email notificationsClosed   Amelia   Updated January 22, 2021 at 9:18am   2 Most recent comment from Aleksandar Vuković:Hello Lynseycron is a Linux utility which schedules a command or script on your server to run automatically at a specified time and date. A cron job is the scheduled task itself. Cron jobs can be v ... Lauren Customer InformationClosed   Amelia   Updated January 22, 2021 at 9:17am   4 Most recent comment from Aleksandar Vuković:Hi again, LaurenYou can only edit the appointment and delete the customer from the list. If you don't need the cancelled customers to remain in the appointment, you can remove them. Josh VonFeldt Integer & Float columns no longer workingClosed   Report Builder for wpDataTables   Updated January 22, 2021 at 9:15am   4 Most recent comment from Aleksandar Vuković:You're welcome, JoshGlad to hear that.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Paul Nuttall Zoom events not creatingClosed   Amelia   Updated January 22, 2021 at 8:51am   2 Most recent comment from Aleksandar Vuković:Hello PaulThank you for your purchase.This should not be happening. If you're able to assign the Zoom user to one event, you should be able to do it for all.Can you please share some screenshots ... Mikki Endless LoadingClosed   wpDataTables   Updated January 22, 2021 at 8:13am   4 Most recent comment from Aleksandar Vuković:Hello again MikkiThank you for the credentials.I can see the table list normally:And I can access that table without any issues:I did notice, though, that you have WordPress 5.6 installed, but wpData ... Bryce Billing Email Custom FieldsClosed   Amelia   Updated January 21, 2021 at 5:55pm   4 Most recent comment from [deleted]:hello Wolfgang Hartl, Please update Amelia to version 3.0.2 , as there was an issue with the placeholders in versions 3.0 and 3.0.1 Sorry for any inconveniences this have caused. After you update the ... Misty My plugin is not workingClosed   Amelia   Updated January 21, 2021 at 5:37pm   2 Most recent comment from [deleted]:Hello Misty, Thank you for your purchase. That is caused by a conflict with your theme or another plugin that you have on the website, unfortunately. To try to resolve this issue, you will need to ... Nagy El sokkary Pre-sales questions about the pluginClosed Pre-purchase questions for Amelia   Updated January 21, 2021 at 3:34pm   2 Most recent comment from [deleted]:Hi, Nagy!Thank you for your interest in Amelia.Yes, it does support RTL, but it has some limitations. You can change the direction or modify the translation yourself. We can provide you with a step-by ... Julian Buschmann Numbers cannot be transferred to ExcelClosed   Report Builder for wpDataTables   Updated January 21, 2021 at 3:27pm   8 Most recent comment from Aleksandar Vuković:No need for the log-in, Julian, the code works.Just test it out please, and let me know. Morel Phone number does not registerClosed   Amelia   Updated January 21, 2021 at 3:18pm   7 Most recent comment from Aleksandar Vuković:I'm glad to hear that, MorelYes, sorry I forgot to mention that all testing in front-end should be done while not logged into the admin role. Ivana Franekova Service number shortcodeClosed   Amelia   Updated January 21, 2021 at 3:11pm   6 Most recent comment from Aleksandar Vuković:Hi again IvanaThe Add Admin CSS plugin works in back-end, regardless of the theme you're using, so if you install that plugin, and paste the code I shared like shown in my previous response, yo ... Melvin Brea Amelia widgetsClosed   Amelia   Updated January 21, 2021 at 2:38pm   4 Most recent comment from [deleted]:You are welcome, Melvin. If you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Nina User rolesClosed   Amelia   Updated January 21, 2021 at 2:36pm   4 Most recent comment from [deleted]:Thank you, Nina. I logged in and I can see the appointments in the back-end, please look at the attachment. It can be that , if you tested booking or accessed the panels while logged in to the WordP ... Erez Shortcodes on table headersClosed   wpDataTables   Updated January 21, 2021 at 2:36pm   6 Most recent comment from Aleksandar Vuković:Not really, ErezThis would have to be done as a custom solution, probably with the use of custom JS and/or hooks or filters.