We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Edward Keeley Building ChartsClosed   wpDataTables   Updated January 25, 2021 at 11:15am   2 Most recent comment from Aleksandar Vuković:Hello EdwardUnfortunately charts don't have many options, since the functionalities are based on free chart libraries.Adding conditional formatting to charts is only possible with wpDataCharts c ... Jason Long Coding issue with a button hoverClosed   Amelia   Updated January 25, 2021 at 11:13am   2 Most recent comment from [deleted]:Hello Jason Long,Apologies for replying a bit later, we don't work on weekends.I can't reproduce that on our testing website, could you please check if you see the same issue on our demo si ... Marc-Philipp Trópia Schneider No possibility to cancel packagesClosed   Amelia   Updated January 25, 2021 at 11:06am   2 Most recent comment from Aleksandar Vuković:Hello Marc-PhilippThank you for your purchase.We are aware of this, and the issue should be fixed in our next update. Sorry for the inconvenience. Jason Long Ability to change the label: EventsClosed   Amelia   Updated January 25, 2021 at 10:56am   2 Most recent comment from [deleted]:Hello Jason Long,Apologies for replying a bit later, we don't work on weekends. You can suggest that as a feature request here, or vote for it if there is such request there.  If you want to ch ... Ray Hayes ICS for Employee?Closed   Amelia   Updated January 25, 2021 at 10:52am   4 Most recent comment from Aleksandar Vuković:Hi again RayThank you for your suggestion, it has been forwarded to our development team, so they can work on it in the future.I personally connected multiple Outlook Calendars following our document ... [email protected] How ToClosed   Amelia   Updated January 25, 2021 at 10:42am   2 Most recent comment from [deleted]:Hello [email protected],Apologies for replying a bit later, we don't work on weekends.1. There isn't a possibility to change the booking form/steps in Amelia if that is what you ar ... XcellentNomad Purchase CodeClosed Pre-purchase questions for Amelia   Updated January 25, 2021 at 10:05am   2 Most recent comment from [deleted]:Hi,Thanks so much for your purchase.We have sent you the purchase code in the email after the purchase, please check your spam folder as well, and also you can access it anytime in the TMS Store, cre ... Joy Pre-purchase concerns : time format and availabilityClosed Pre-purchase questions for Amelia   Updated January 25, 2021 at 9:48am   3 Most recent comment from Miloš Jovanović:Hi Joy,Thank you for your inquire.Sorry for late response, we are not working on weekends."The classes are shown in standard time, but in the dropdown filter it’s shown in military time. This doesn ... Scott Kauer WordpressClosed Pre-purchase questions for Amelia   Updated January 25, 2021 at 9:17am   2 Most recent comment from Miloš Jovanović:HI Scott,Thank you for your inquire.Sorry for late response, we are not working on weekends. Yes, Amelia can be used for restaurant table booking. We don't have an option for displaying the tabl ... Jim Watts CSV File SyncClosed   wpDataTables   Updated January 24, 2021 at 12:54pm   2 Most recent comment from Aleksandar Vuković:Hello JimThank you for your purchase.I also believe that's what's causing the issue. When you create a table linked to the CSV file, the structure of the table is saved in wp_wpdatatables a ... Eleni Mylona Custom FieldsClosed   Amelia   Updated January 24, 2021 at 12:52pm   2 Most recent comment from Aleksandar Vuković:Hello EleniThank you for letting me know the issue has been resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. StoryRoar Changing colours on pie chartClosed   wpDataTables   Updated January 24, 2021 at 12:52pm   4 Most recent comment from Aleksandar Vuković:I honestly don't know, JacksonThis would require me to test the placeholders you used, and see what needs to be rearranged (and in what way), or added, or removed in order to help you with this ... Matthew Gerrish Database tablesClosed   Amelia   Updated January 24, 2021 at 12:46pm   2 Most recent comment from Aleksandar Vuković:Hello MatthewThose database tables are required for relations in the plugin. However, that doesn't have anything to do with your memory limit, and it doesn't impact the speed of the form. Y ... Philipp Scheucher Notifications translation?Closed   Amelia   Updated January 23, 2021 at 9:51pm   6 Most recent comment from Aleksandar Vuković:You're welcome Philipp, glad I could be of service.Melvin, thank you for your assistance here.We have some ideas about the integration with WMPL, and it's being developed. I don't have ... Philipp Scheucher Add Coupon missingClosed   Amelia   Updated January 23, 2021 at 9:47pm   4 Most recent comment from Aleksandar Vuković:You're welcome, PhilippGlad I could be of service!