We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jona Pre sale question on schedule aservice based availabilityClosed Pre-purchase questions for Amelia   Updated January 31, 2024 at 9:05am   2 Most recent comment from Stefan Petrov:Hello Jona,First of all thanks for showing interest in our plugin and for reaching out to us.Let me explain how Amelia works. You need to create a service and employee to display the timeslots in the ... Mak InformationClosed Pre-purchase questions for Amelia   Updated January 30, 2024 at 6:36am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.We are not sure if Amelia is a good fit for you since the plugin cannot be used for multi-day bookings. Amelia is designed for appointments and the longe ... Steve booking multiple sessionsClosed Pre-purchase questions for Amelia   Updated January 29, 2024 at 2:16pm   21 Most recent comment from Uroš Jovanović:Hello Steve,We have a plan to do this for events in the future, but there is no ETA on when it will be implemented. Savvas Multilingual SiteClosed Pre-purchase questions for Amelia   Updated January 29, 2024 at 11:40am   2 Most recent comment from Uroš Jovanović:Hello Savvas,Thank you for reaching out to us.There is no option to do this without sync with Google or Outlook Calendar.This feature will be implemented in one of the future updates, but there is no ... Mans Availability slots in Event list ViewClosed Pre-purchase questions for Amelia   Updated January 29, 2024 at 8:49am   6 Most recent comment from Uroš Jovanović:Hello Mans,You can take a look at the following documentation and check if you could find the solution.Let me know if that works for you or not. Christine Leiser Appointment TimesClosed Pre-purchase questions for Amelia   Updated January 29, 2024 at 6:20am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. No, you can set this with the free version also but please check your WordPress time settings like this Make sure that you are not using some custom form ... Jeeya MiPS Woocommerce QueriesClosed Pre-purchase questions for Amelia   Updated January 28, 2024 at 9:23pm   39 Most recent comment from Uroš Jovanović:Hello Ramon,To keep better track of tickets and issues, can you please create a separate ticket for this issue and I will assist you with this?Looking forward to your reply. RICHARD D. WALDMAN purchasing questionsClosed Pre-purchase questions for Amelia   Updated January 28, 2024 at 5:24pm   2 Most recent comment from Uroš Jovanović:Hello Richard,Thank you for reaching out to us.Unfortunately, we do not offer that type of support, but I can answer all of your questions here, just let me know and I will assist you.Looking forward ... Simon Gevcen Is it possible for bookings to be made by not logged-in visitors?Closed Pre-purchase questions for Amelia   Updated January 26, 2024 at 12:40pm   5 Most recent comment from Marko Davidović:Hello again Simon,We will close it now and should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there. We wish you all ... Rodrigue Planté I want to know if we can put the plugin in FrenchClosed Pre-purchase questions for Amelia   Updated January 26, 2024 at 12:26pm   2 Most recent comment from Stefan Petrov:Hello Rodrigue,Thanks for reaching out to us.Yes, you can. At the moment we have Spanish, German, Dutch, Russian, Romanian, French, Finnish, Italian, Swedish, Brazilian Portuguese, Portuguese, Greek, ... 坂本 アップグレードについてClosed Pre-purchase questions for Amelia   Updated January 25, 2024 at 11:05pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.Directly upgrading Lifetime licenses purchased after June 1st, 2021 is currently not possible, but you can, of course, acquire a new license and receive a refund ... Gerrit Rekers problemen eventClosed Pre-purchase questions for Amelia   Updated January 25, 2024 at 2:44pm   6 Most recent comment from Stefan Petrov:Hello Gerrit,There is a mixed roles conflict in the backend for the WP user who should be an admin.You should know you can not be Admin and manager to admin and employee, etc at the same time since th ... Данил Purchasing a pluginClosed Pre-purchase questions for Amelia   Updated January 25, 2024 at 2:29pm   10 Most recent comment from Uroš Jovanović:Hello Danil,The license renewal will be connected to PayPal account/Credit card with which it was purchased with and you will be able to update the plugin as long as the license is active and also hav ... Paul Calendar sync /CaldavClosed Pre-purchase questions for Amelia   Updated January 25, 2024 at 10:39am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia at the moment we have integration only with Google and Outlook calendars. We would love t ... Roberto Payment integrationClosed Pre-purchase questions for Amelia   Updated January 24, 2024 at 11:08am   2 Most recent comment from Uroš Jovanović:Hello Roberto,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ...