We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Alexander CRM integration or managing offline appointmentsClosed Pre-purchase questions for Amelia   Updated June 21, 2021 at 8:21am   10 Most recent comment from Aleksandar Vuković:Hi again AlexanderUnfortunately, I can't help you much with this. I consulted with our developers, and they said that this is considered custom work, so you will need to code it yourself.We' ... Natascha Multiple price points in eventsClosed Pre-purchase questions for Amelia   Updated June 21, 2021 at 6:19am   9 Most recent comment from [deleted]:Hi Natascha,thank you for the kind reply; I apologize for the later response as we don't work on weekends.For the ticket tiers, for now you can also use Extras for 2 types of tickets. Extras go w ... Outpeak SL Connecting one service to Woocommerce or all of themClosed Pre-purchase questions for Amelia   Updated June 19, 2021 at 1:37pm   4 Most recent comment from [deleted]:You are most welcomeIf there is anything else we can assist you with please don't hesitate to open a new ticket.Have a wonderful weekend!  Rohan Bypass WooCommerce cart to custom checkout urlClosed Pre-purchase questions for Amelia   Updated June 21, 2021 at 11:03am   3 Most recent comment from [deleted]:Hi RohanThank you for your patience.This is a part of wp_options table; "amelia_settings" row - the data is serialized, and "page":"cart" refers only to WooCommerce, so adding a custom page will not w ... R.C. Vierhuis Customer panelClosed Pre-purchase questions for Amelia   Updated June 18, 2021 at 10:24pm   2 Most recent comment from [deleted]:Hi, Carmen,Thank you for your inquiry.As far as you already know, Amelia has integration with WooCommerce. However, Woo plays the role of a payment getaway in this integration, so some of its feature ... Alexandre Albelice Users booking slotsClosed Pre-purchase questions for Amelia   Updated June 18, 2021 at 10:13pm   2 Most recent comment from [deleted]:Hi, Alexandre,Thank you for your inquiry.I'm afraid, at the moment Services availability can't be dynamically changed with current built-in features.It probably can be done with some custom ... Raphaël Largeron Manually confirmationClosed Pre-purchase questions for Amelia   Updated June 18, 2021 at 8:24am   4 Most recent comment from [deleted]:Hi Raphaël,thank you for contacting back.Please do not worry; I hope that you have been wellI am here anytime.Yes, we do have an option for advance payment (advanced payment is made while booking, ... Martin hult Gift cardClosed Pre-purchase questions for Amelia   Updated June 17, 2021 at 10:13pm   2 Most recent comment from [deleted]:Hi, Martin,Thank you for your inquiry.I'm afraid, at the moment Amelia doesn't have such a built-in feature.Probably, it can be achieved with Coupons, for example. However, even gift cards ... Dario Notifications.SMS or whatsappClosed Pre-purchase questions for Amelia   Updated June 17, 2021 at 8:57pm   4 Most recent comment from [deleted]:Hi, Aritha,Thank you for your inquiry.Twilio is our SMS Provider, so their service is already included in Amelia.However, it's not possible to connect your own package, only to use the built-in S ... Mar Koss Custom Theme IntegrationClosed Pre-purchase questions for Amelia   Updated June 17, 2021 at 2:52pm   3 Most recent comment from [deleted]:Hi, Mar,Sorry for the delayed response.As far as I can see, you didn't really need our helpI'm glad to know you found the solution. Please feel free to contact us if you have any other ques ... iloop time slotClosed Pre-purchase questions for Amelia   Updated June 17, 2021 at 2:48pm   10 Most recent comment from [deleted]:Unfortunately not, the only way to do this is to create different events for different time periods.Do let us know if there is anything else we can assist you with. ChanTM Customize category view& fontsClosed Pre-purchase questions for Amelia   Updated June 17, 2021 at 1:47pm   3 Most recent comment from [deleted]:Good day, ChanTM!Thank you for your inquiry.1. Yes, at the moment these thumbs can be hidden with custom CSS but we will release a new Customize feature in the next update, so this option will be incl ... Adhir Soechit Google Meets Link In Customer Email NotificationClosed Pre-purchase questions for Amelia   Updated June 17, 2021 at 1:15pm   5 Most recent comment from [deleted]:Hi, Adhir!I'm afraid, at the moment it's possible only to hide the Employee selection drop-down. An Employee should be assigned to an appointment in order to complete the booking. Probably, ... Jennifer Bertha Multi cirrencyClosed Pre-purchase questions for Amelia   Updated June 17, 2021 at 12:48pm   2 Most recent comment from [deleted]:Hi JenniferThank you for reaching out to us.Unfortunately, Amelia supports only one currency at the moment; the development of the feature depends on the need of clients for it.  I'll kindly as ... Nathan Morris Facebook IntegrationClosed Pre-purchase questions for Amelia   Updated June 17, 2021 at 10:54am   2 Most recent comment from [deleted]:Hi NathanThank you for reaching out to us.We do have Facebook integration planned for the future, but I cannot say when it will be included. Most likely this won't be developed before Q4, 2021. W ...