We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Fundação CAS Plugin TestClosed Pre-purchase questions for Amelia   Updated June 25, 2021 at 8:15pm   2 Most recent comment from [deleted]:Hi Foundation CAS Thank you for reaching out to us.Yes, we do have 15-day money back guarantee, no questions asked. So if you purchase our plugin, and it doesn't fit your needs you can request a ... Levister Gutierrez Creating 2 separate booking flowClosed Pre-purchase questions for Amelia   Updated June 25, 2021 at 1:27pm   2 Most recent comment from [deleted]:Hi LevisterThank you for reaching out to us.You can modify the shortcode so it only displays that one specific service[ameliabooking service=ID]where ID is the ID number of that service.You can place ... Drew Sparks i need help with a plug in but can not get the purchase codes.Closed Pre-purchase questions for Amelia   Updated June 25, 2021 at 11:51am   2 Most recent comment from [deleted]:Hi Drew,thank you for reaching out to usUnfortunately, in order to access the purchase code, you would need to login into our store - however, this can only be done with licence owner credentials, whi ... Peter Lacken Calendar customizationClosed Pre-purchase questions for Amelia   Updated June 24, 2021 at 12:34pm   2 Most recent comment from [deleted]:Hi, Peter,Thank you for your inquiry.I think I should start with the difference between Appointments and Events in Amelia.Appointments are being defined by the Service's duration, while an Event ... Calvin Seak FunctionsClosed Pre-purchase questions for Amelia   Updated June 24, 2021 at 9:08am   2 Most recent comment from [deleted]:Hi CalvinThank you for reaching out to us.It looks like you need inventory booking which unfortunately we do not have at the moment. Currently, we have Appointments and Events booking, but inventory ( ... Shannon Kelly Rescheduling appointmentsClosed Pre-purchase questions for Amelia   Updated June 23, 2021 at 9:28pm   2 Most recent comment from [deleted]:Hi, Shannon,Thank you for choosing Amelia.At the moment, it's not possible to select another instructor manually, but if a Customer reschedules for the time that is not available with the previo ... ani mahamulkar about Packages of ServicesClosed Pre-purchase questions for Amelia   Updated June 23, 2021 at 3:26pm   2 Most recent comment from [deleted]:Hi AniThank you for reaching out to us.The basic plan does not include packages and that is the main difference.  "Packages of Services" is our new feature created for selling Services in bulk. Packa ... Brigh QuestionsClosed Pre-purchase questions for Amelia   Updated June 23, 2021 at 5:19am   2 Most recent comment from [deleted]:Hi Brigh,thank you for contacting us 🙂You can set up a Customer Panel; this is where users would be able to continue booking the remaining appointments from their Package. blitzind Databse QuerryClosed Pre-purchase questions for Amelia   Updated June 23, 2021 at 4:41am   2 Most recent comment from [deleted]:Hi there,thank you for contacting us 🙂Tables are deleted by activating Delete Tables option in Amelia > Settings > Activation.If this was not done prior, I'm afraid they would need to be delet ... Tiphaine Favereau email notificationClosed Pre-purchase questions for Amelia   Updated June 22, 2021 at 1:03pm   12 Most recent comment from [deleted]:Tiphaine,1. Events and Appointments can be cancelled through a link in email notifications. However, if you want your Customers to be able to see and/or reschedule their appointments and events, you s ... EY3 MemberPress IntegrationClosed Pre-purchase questions for Amelia   Updated June 22, 2021 at 11:43am   2 Most recent comment from [deleted]:Hi EY3Thank you for reaching out to us.Unfortunately, Amelia doesn't have any native integration with any Membership plugin. One of our customers told us he managed to do something with MemberPr ... bernan plugin editingClosed Pre-purchase questions for Amelia   Updated June 21, 2021 at 9:01pm   2 Most recent comment from [deleted]:Hi, Bernan,Thank you for choosing Amelia.The official language of our support is English, so I will have to use Google translate for our communication. I would like to apologize for the possible misun ... Paul Schmieder clent paymentClosed Pre-purchase questions for Amelia   Updated June 21, 2021 at 8:36pm   2 Most recent comment from [deleted]:Hi, Paul,Sorry for the delayed response, we don't work on weekends.And thank you for your inquiry. There are multiple ways to receive payments from your clients in Amelia: PayPal, Stripe, WooCom ... Geet jain how to update data in table using this pluginClosed Pre-purchase questions for Amelia   Updated June 21, 2021 at 2:19pm   2 Most recent comment from [deleted]:Hi GeetThank you for reaching out to us.Could you please explain a bit further what you would like to achieve?Amelia is a booking plugin and it cannot be used to update data in any sort of tables.If ... Marco clarification of the difference between versionsClosed Pre-purchase questions for Amelia   Updated June 21, 2021 at 2:03pm   2 Most recent comment from [deleted]:Hi MarcoThank you for reaching out to us.Yes, you can create a service and set the maximum capacity to 1 and set up your PayPal payment option with the basic version.Please have a look at our document ...