As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Robert B Recurring Service Email BugClosed   Amelia   Updated January 10, 2025 at 8:13am   3 Most recent comment from Stefan Petrov:Hello Robert, Great to hear that you've found the solution. Yes, there is a difference between these placeholders.  If you have any other questions, please open a new ticket and we will gladly h ... lisa chandler difficulty using the calendarClosed   Amelia   Updated January 10, 2025 at 7:07am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Amelia is designed to prevent double booking so double booking in Amelia is not possible. You need to check the capacity set for that services in service ... Eileen Ong Limit number of appointments per day for each employeeClosed   Amelia   Updated January 9, 2025 at 2:21pm   4 Most recent comment from Stefan Petrov:You are welcome, Eileen. If you have any other questions, please open a new ticket and we will gladly help you there. Have a nice day! BALAYSSAC Carine Problem with Amelia Pro LicenseClosed   Amelia   Updated January 9, 2025 at 1:19pm   6 Most recent comment from Stefan Petrov:Hi BALAYSSAC, You are welcome.  If you have any other questions, please open a new ticket and we will gladly help you there. Have a nice day! Sarah Support Needed: Issue with Multilingual Notifications in Amelia (English and French)Closed   Amelia   Updated January 9, 2025 at 12:47pm   2 Most recent comment from Stefan Petrov:Hello Sarah, I hope you are doing well. According to the instructions provided, it looks like the configuration is correct, however, the fact that the "page locale" is not configured for each page mig ... Natasha Broad Broad Setting up Amelia bookingsClosed   Amelia   Updated January 9, 2025 at 12:25pm   4 Most recent comment from Stefan Petrov:Hi Natasha, Sorry to hear that. You can request a refund within 15 days of the purchase date.  Please log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots on the ... krisna purbaya amelia lastest versionClosed   Amelia   Updated January 9, 2025 at 12:24pm   4 Most recent comment from Stefan Petrov:Hi krisna, Great. Have a nice one.  Vrushabh Infozzle Google/outlook calendar getting disconnectedClosed   Amelia   Updated January 9, 2025 at 11:34am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. If your employee occasionally disconnects from the calendar, this is not an issue with Amelia most likely. It is most likely due to an incorrect setup on ... Max Unable to create a new Amelia eventClosed   Amelia   Updated January 9, 2025 at 11:29am   4 Most recent comment from Stefan Petrov:No problem, Max. You are welcome, as always.  If you have any other questions, please open a new ticket and we will gladly help you there. Have a nice day! Annet Muru Unwanted Group BookingsClosed   Amelia   Updated January 9, 2025 at 11:23am   2 Most recent comment from Stefan Petrov:Hello Annet, Thank you for reaching out to us. Unfortunately, the only solution at the moment is to remove the appointments manually. When multiple appointments are booked for the same date and time ( ... Saskia giftcards and loyalty cardsClosed   Amelia   Updated January 9, 2025 at 11:00am   2 Most recent comment from Stefan Petrov:Hello, It has been on our planning list, but we don't have a precise ETA at this moment. Feel free to upvote this feature on this link. As more people vote, the feature will move higher on the pr ... [email protected] PackagesClosed   Amelia   Updated January 9, 2025 at 10:39am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. Packages are only available for services not for events I'm afraid. Should you hav ... Alessio Alagna Upgrade StarterClosed   Amelia   Updated January 9, 2025 at 10:33am   2 Most recent comment from Marko Davidović:  Hello there, Thank you for reaching out to us. Sales and promotions do not apply to upgrades and renewals so we suggest that you ask for a refund and then to purchase new license on sale. This way ... Ronnie Boy S. Altamira Amelia - Events Calendar, Calendar Javascript methodsClosed   Amelia   Updated January 16, 2025 at 12:48pm   5 Most recent comment from Marko Davidović:Hello again, Unfortunately, there is no such method available. However, you can filter the events displayed on the calendar by preselecting event parameters in the shortcode: Or, if you need to get e ... Andrew Support on how to set up zoom as appointment locationClosed   Amelia   Updated January 9, 2025 at 10:11am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You need to create this locations in locations section you can call locations Zoom or online or something similar. Should you have any further inquiries, ...