As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Jessica Rieken Events feature not workingClosed   Amelia   Updated January 3, 2025 at 7:48am   3 Most recent comment from Marko Davidović:Hello again, I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3782582/ For future reference, please don't open ... Kirsten Boston Booking form page has disappeared and I cannot download latest pluginClosed   Amelia   Updated January 3, 2025 at 6:40am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We went on your site and we can see the booking form As far as we can see all is working fine and there is no issue. Should you have any further inquiri ... Eduard Vivar Mompel - CROnuts Agency Technical limitationsClosed   Amelia   Updated January 3, 2025 at 6:39am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. At this time you can set custom fields per service and event not per package So what y ... Jeremy Choi Can't See Settings in BackendClosed   Amelia   Updated January 3, 2025 at 6:35am   7 Most recent comment from Marko Davidović:Hello again, You are welcome, and we are glad that all is working fine now. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly ... Richard Sherman Conditional Pricing options (Buy one Get one)Closed   Amelia   Updated January 3, 2025 at 6:32am   4 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad if we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gl ... Miguel Vega Sancho I need to conect paypal to my ameliaClosed   Amelia   Updated January 3, 2025 at 6:31am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. It can happen that this someone manually or automatically your hosting provider change it to lite version. There has been several such cases with hosting ... jamal Amelia booking not working with sitegroud optimization pluginClosed   Amelia   Updated January 3, 2025 at 6:31am   22 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ... Samuel Whole Booking system is Crashed after updating to the lastest versionClosed   Amelia   Updated December 31, 2025 at 12:25pm   2 Most recent comment from Uroš Jovanović:Hello Samuel, I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3791936/ For future reference, please don't open ... Shannon Phillips Cache issue in the booking formClosed   Amelia   Updated December 31, 2025 at 9:32am   6 Most recent comment from Uroš Jovanović:Hello Shannon, Please check these points: 1. Are these services visible on the site?  2. If they are, is the employee assigned to these services? 3. If he is, check his working hours. Working hours w ... Hugo Valcourt LocaleClosed   Amelia   Updated December 31, 2025 at 8:26am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Please note that we do not have translators in our company, so all translated languages Amelia has have been translated by our customers. If you find any ... Cara Calendar availabilityClosed   Amelia   Updated December 31, 2025 at 8:09am   5 Most recent comment from Marko Davidović:Hello again, We will close this ticket and were are glad to hear that all is fine now and should you have any further inquiries, we kindly request that you open separate tickets for each question and ... Audrey Arcelli backendClosed   Amelia   Updated December 31, 2025 at 7:57am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. No, Amelia can only exist in WordPress environment so you can not share link from one event but you need to sent them page from the event. In your case y ... Nagibe El Morabet Booking system doesn't work. It's stuck on calendarClosed   Amelia   Updated December 30, 2025 at 2:53pm   2 Most recent comment from Uroš Jovanović:Hello Nagibe, Thank you for reaching out. I’m sorry to hear that you're experiencing issues with the Amelia booking system. To better understand the problem, could you please provide a screen r ... Cara Extra pricingClosed   Amelia   Updated December 30, 2025 at 12:29pm   2 Most recent comment from Uroš Jovanović:Hello Cara, To hide the extra options when the value is $0.00, you can use the following custom CSS code: .amelia-v2-booking #amelia-container .am-fs__extras-card__header-right .card-text:contains(&# ... Lidia Fallo al integrar WhastappClosed   Amelia   Updated December 30, 2025 at 12:25pm   6 Most recent comment from Stefan Petrov:Hola Lidia, Las notificaciones programadas son independientes de las "estándar" y requieren configuraciones diferentes. Aunque se pueden configurar a través de CPanel, recomendamos utilizar el plugi ...